Tesla CYBERTRUCK Owner's Manual page 254

Troubleshooting Alerts
Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and
communicate effectively with some AC charging equipment and power sources.
While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited
or unavailable.
What to do:
It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient
opportunity.
In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through
the map on your vehicle's touchscreen. See
AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is
recommended that you make sure your vehicle's charge port can communicate with your Tesla charging product. Try
charging with your Gen 2 Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as
expected, before relying on it.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
For more information on charging, see
CP_a164
Charge handle still detected after unlatch request
Use charge port manual release cable if needed
What this alert means:
Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests
to unlatch the charge cable so it can be disconnected.
This alert may indicate the charge port latch is not releasing the charge cable as expected.
What to do:
If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual
release.
For more information on using the charge port manual release, see
If the charge cable still cannot be removed, the charge port latch may be frozen.
To help thaw any ice on the charge port latch, press the Defrost Truck button in your Tesla Mobile App to defrost
your vehicle for approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost Truck in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by warming up the side mirrors via your
vehicle touchscreen, as your vehicle is equipped with a charge port inlet heater that turns on when you turn on side
mirror heating in cold weather conditions.
For more information on charging in cold weather conditions, see
If this alert occurs repeatedly over multiple drives and charging attempts, it is recommended that you schedule
service to have your vehicle's charge port inspected at your earliest convenient opportunity.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
252
Maps and Navigation on page 154
Guides.
Charging Instructions on page
Guides.
for more details.
168.
Manually Releasing Charge Cable on page
Cold Weather Best Practices on page
172.
151.
Owner's Manual