Tesla CYBERTRUCK Owner's Manual page 269

Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
What to do:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with
the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition
persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's manual.
UMC_a016
Mobile Connector control box temperature high
Maximum charge rate reduced
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature
inside its control box housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100°F or 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's manual.
UMC_a017
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has been slowed to protect the outlet.
Troubleshooting
Troubleshooting Alerts
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