Tesla CYBERTRUCK Owner's Manual page 251

Check the charging station for any instructions that explain the steps necessary to enable charging. For example,
look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might
provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with
different charging equipment or at a different charging station.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
For more information on charging, see
CP_a078
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
What to do:
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
To help thaw any ice on the charge port latch, press the Defrost Truck button in your Tesla Mobile App to defrost
your vehicle for approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost Truck in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by warming up the side mirrors via your
vehicle touchscreen, as your vehicle is equipped with a charge port inlet heater that turns on when you turn on side
mirror heating in cold weather conditions.
For more information on charging in cold weather conditions, see
If the charge cable still cannot be removed, try the charge port manual release.
For more information on using the charge port manual release, see
For more information on charging, see
CP_a079
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is
detected. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall
Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
Troubleshooting
Troubleshooting Alerts
Guides.
Charging Instructions on page
Charging Instructions on page
Maps and Navigation on page 154
168.
Cold Weather Best Practices on page
Manually Releasing Charge Cable on page
168.
for more
151.
172.
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