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Xerox 6100BD - Phaser Color Laser Printer System Manual

Freeflow® print server system guide
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Print Server version 6.0
June 2007
Xerox FreeFlow

Print Server

System Guide



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  Summary of Contents for Xerox 6100BD - Phaser Color Laser Printer

  • Page 1: Print Server

    Print Server version 6.0 June 2007 ® Xerox FreeFlow Print Server System Guide 701P28800...
  • Page 2 This product includes software developed by the JDOM Project ( This product includes software developed by the Jaxen Project ( ® iGen3 is a registered trademark of Xerox Corporation in the US and/or other countries. ® ® Xerox , FreeFlow...
  • Page 3: Table Of Contents

    Printer drivers at the Xerox web site ........
  • Page 4 Table of contents Updates and Outputs JDF Job Tickets: ......2–7 Processes invalid syntax/value JDF Job Tickets .
  • Page 5 Table of contents IPDS with AFP ..........3–18 LCDS (Line Conditioned Data Stream) .
  • Page 6 Billable events ............6–10 Xerox billable events include the following: ......6–10 Billable events do not include the following: .
  • Page 7 Restore password ..........8–12 Restart Xerox FreeFlow Print Server software without rebooting ....8–13 Productivity and performance problems .
  • Page 8 Table of contents Image Quality (IQ) ..........9–6 Job printing hints .
  • Page 9: Introduction

    Print Server for printing systems. About this guide This guide is intended for network and system administrators responsible for setting up and maintaining Xerox printers with Xerox FreeFlow Print Server software. System administrators should have an understanding of the Sun workstation, a familiarity with Solaris, and with basic UNIX commands.
  • Page 10: Conventions

    To place a customer service call, dial the direct TTY number for assistance. The number is 1-800-735-2988. For additional assistance, dial the following numbers: • Service and software support: 1-800-821-2797 • Xerox documentation and software services: 1-800-327-9753 System Guide v i ii...
  • Page 11: System Administration

    NOTE: The Xerox FreeFlow Print Server supports the euro character. Most font families include the euro character. At the Xerox FreeFlow Print Server controller, a font can exist in three forms: A resident font is an internal font that is permanently stored on the Resident fonts Xerox FreeFlow Print Server controller and is always available.
  • Page 12: Downloading Fonts From The Network

    A downloaded font is a font that has its requirements embedded in Downloaded font the actual source file. If this font is not available at the Xerox FreeFlow Print Server controller, the downloaded information is used to process and print the document. Although it is useful, it also creates a much larger file size.
  • Page 13 System Administration typefaces that make up the LaserWriter IINTX basic font set, plus additional Type 1 fonts supplied by Xerox. Table 1-1. PostScript Fonts Font family Stresses and weights ACaslon Italic, Regular, Semi Bold, Semi Bold Italic AGaramond Bold, Bold Italic, Italic, Regular...
  • Page 14 System Administration Table 1-1. PostScript Fonts Font family Stresses and weights Helvetica Helvetica Black, Black Oblique, Bold, Bold Oblique, Oblique, Light, Light Oblique, Condensed, Condensed Bold, Condensed Bold Oblique, Condensed Oblique, Narrow, Narrow Bold, Narrow Bold Oblique, Narrow Oblique, Regular HoeflerText Black, BlackItalic, Italic, Ornaments, Regular...
  • Page 15 System Administration Table 1-1. PostScript Fonts Font family Stresses and weights TimesNewRomanPS Bold Italic MT, Bold MT, Italic MT, MT Trajan Bold Univers Regular, Bold, BoldExt, BoldExtObl, BoldOblique, Condensed, CondensedBold, CondensedBoldOblique, CondensedOblique, Extended, Light, LightOblique, Oblique, Extended Ob1 Wingdings Regular Woodtype Ornaments XeroxLogoTypes PK1 ZapfChancery...
  • Page 16: Pcl Resident Fonts

    Font family Stresses and weights Ryumin-Light-KL PropRoman PCL resident fonts There are three types of PCL 5e resident fonts that are permanently loaded at the Xerox FreeFlow Print Server controller: • Scalable Intellifont typefaces • LaserJet IV bitmap typefaces •...
  • Page 17: Non-Resident Fonts

    Downloaded fonts If you expect to create a document using fonts that are available on your workstation but not available at the Xerox FreeFlow Print Server controller, your application may automatically download the font when the job is sent to the printer. Fonts downloaded in this manner are considered “temporary”...
  • Page 18: Optional Or Soft Fonts

    If your print jobs regularly require a font that is not a resident font, you may request to have it installed as an optional font at the Xerox FreeFlow Print Server controller. Your printing organization's font policy should give you the specific information you need to request a special font.
  • Page 19: Font Resources

    Language book ® • Xerox FreeFlow Print Server Security Guide • Xerox Document Services Platform MICR User Guide System Preferences caveats Combinations of certain System Preferences settings can be set in order to enhance certain customer workflows. Some examples follow: •...
  • Page 20 System Administration System Guide 1- 1 0...
  • Page 21: How To Obtain The Print Drivers

    Xerox Web site. CentreWare printer drivers CD The installation files for the Xerox system printer drivers are available on the print drivers CD. For updates and additional information, check the Xerox web site at
  • Page 22 Job submission 7. Select the appropriate driver information from the Drivers list. There may be a recommended check marked driver listed as the first driver in the list. • If there is recommended driver, select this driver. • If there is not a recommended, check marked driver, select the one that best fits your printing requirements.
  • Page 23: Installing The Print Drivers

    Hot folders provides a fast and convenient method to submit print- ready jobs into network folders. It enables users to drag and drop files into any Xerox Freeflow Print Server queue for automatic printing. This supports both Page Description Language (PDL) jobs with or without Xerox Printing Instruction Format (XPIF) tickets.
  • Page 24: Workflow Example

    Job submission Workflow example 1. The user enables “hot folder” for the queue on FreeFlow Print Server GUI. For example, the user enables a queue called “skywalker_PRINT” on the “skywalker” machine. 2. The FreeFlow Print Server creates an associated Hot Folder for that queue and an “Error”...
  • Page 25: Caveats

    Job submission Caveats • The Hot Folder feature may not be available on Mac OS 9 since Mac OS 9 does not support SAMBA. • There is no authentication support for Hot Folder access All hot folders are publicly visible. •...
  • Page 26: Jdf Support Via The Hot Folder Feature

    Job submission JDF support via the Hot Folder feature The Job Definition Format (JDF) is a job ticket and workflow specification language. It provides the means to describe print jobs. The ability to support JDF job tickets with PDF data files adds flexibility when users want specific settings for jobs instead of default queue settings.
  • Page 27: Updates And Outputs Jdf Job Tickets

    Job submission Updates and Outputs JDF Job Tickets: After each job submission to the FreeFlow Print Server, JDF Gateway updates and outputs the JDF job ticket into specific or default folders depending on the job submission status. The updated JDF job ticket contains a relative job status and the process time required.
  • Page 28: Jdf Workflow Example

    Job submission JDF Workflow Example 1. User enables “hot folder” for the queue in the FreeFlow Print Server. 2. FreeFlow Print Server UI creates an associate Hot Folder for the queue. 3. Hot Folder Observer will create an “Error” folder in the Hot Folder if a job fails to submit to the FreeFlow Print Server.
  • Page 29 3. Upon a new restart of FreeFlow Print Server or new restart of JDFGW, the JDFGW log shows: 2006.06.06 16:27:07 INFO init [thread-10] Gateway Running on http://[server IP address will appear] To indicate that JDFGW is running and now ready to process JDF tickets.
  • Page 30: Multiple Job Submission

    When one of these print options is chosen, a dialog box opens that presents the queue options. Once the user selects the queue to send the job, the Xerox Freeflow Print Server displays a window that tracks the progress and completion of each job submitted.
  • Page 31 Job submission 3. Enter the print path of the file you want to print in the File Name field, or select [Browse…] to search for the file. 4. Clear the Printer Default check box under Hold Job, to enable selection of [Print Options: <job disposition>] drop-down list options Print or Save.
  • Page 32: Remote Print Server

    Job submission 10. If you wish, select one of the following at the top of the window: • Save My Default Ticket: Saves your current selections as the default ticket for other print jobs. • Restore My Default Ticket: Restores the current settings to your default job ticket, if you created one previously.
  • Page 33: Features

    Job submission Features The Remote Print Server features include: • Ability to manage connections to FreeFlow Print Server supported printers from a single point location • Ability to manipulate the FreeFlow Print Server Workstation from the client PC. This includes: •...
  • Page 34: Freeflow Digital Workflow Collection

    Remote Printer Server. FreeFlow Digital Workflow Collection The Xerox FreeFlow Digital Workflow Collection is a collection of software and hardware solutions designed to improve and enhance print production workflows. These solutions enable the...
  • Page 35: Printing And Queue Management

    3 Printing and queue management This section addresses how to set printing workflow. It also describes the printing utilities that are available in the Xerox FreeFlow Print Server software and how to use the Print Server for TIFF orientation, and VIPP printing.
  • Page 36: Resource Based Scheduling

    The Xerox Freeflow Print Server processes the workflow in the following way: 1. Is the first job eligible for Parallel RIPing? If yes, the Xerox Freeflow Print Server processes the job using all the available Parallel RIPs and no additional jobs can be processed.
  • Page 37: Ascii And Pcl Printing Utilities

    Queue Manager that allows the administrator to select the default document format. ASCII and the PS or PCL decomposers The Xerox Freeflow Print Server software automatically wraps ASCII files with a predefined set of PostScript code and sends the data through the PostScript decomposer. Unfortunately, this predefined formatting does not always meet customer ASCII printing needs and there are no “knobs”...
  • Page 38: Setlp/Lprcopycount Utility

    Printing and queue management NOTE: This utility is now covered on the Xerox FreeFlow Print Server interface. Click the PCL tab and make selections to Line Termination. setlp/lprcopycount utility The setlpcopycount utility allows the Xerox Freeflow Print Server customer to modify how the lp/lpr gateway handles a copy count of one.
  • Page 39 Printing and queue management • C”(pr=<n>-<m>)” (pages to print) • C”(size=<n>)” • C”(xshift)” (horizontal image shift) • C”(yshift)” (horizontal side 2 shift) • C”(xshiftback=<n>)” (vertical image shift) • C”(yshiftback=<n>)” (vertical side 2 shift) • C”(<nostich”l nostaple l stich l staple>l 2.
  • Page 40: Highlight Color Programming In Ascii Job Ticket

    Printing and queue management Highlight color programming in ASCII job ticket The administrator can submit job programming parameters that identify the algorithm and mapping to be used for rendering full color into highlight color printing. The user may also specify what action to take if there is no match.
  • Page 41: Socket Gateway Configuration Utility: Setvpsoption

    Printing and queue management Option Parameters Notes Comment HighlightPrintingColor {none, black, blue, brown, Ignore all except cardinal, cyan, dontCare, black, blue, green, magenta, other, red, green, and red. royalBlue, ruby, unknown, violet, yellow} MismatchedHighlightPrinti {none, abortPrint, Ignore none, ngColor reuqestOperatorInterventio MapabortPrint to n,useLoadedColor} CancelJob.
  • Page 42: Tiff Files

    Graphics state parameters, like color or font. Additionally GetTIFF and GetForm execute the same sequence of calls that are involved in Xerox Forms Caching. If the job size is greater than 200 pages and a VIPP license or demo license applies, then the job faults via standard VIPPS error pages.
  • Page 43: Tiff Orientation

    Printing and queue management TIFF orientation The Print Server Save Feature stores TIFF images in different orientations on the DocuTech/DocuPrint 75/90 and the DocuTech 61XX. This is done by design to optimize productivity and allow for the different finishing requirements of the print engines controlled by the Print Server software.
  • Page 44: Administration Page Controls

    Printing and queue management – The Print Server supports values of 1, 3, 6, and 8. Values of 2, 4, 5, and 7 are treated as if they were 1, 3, 6, and 8 respectively. Photometric Interpretation – Default = none; value must be supplied. –...
  • Page 45: Performance Considerations

    Printing and queue management Performance considerations Optimum performance can be achieved for printing TIFF files by following the guidelines listed below: • Use CCITT Group 4 compression for speed. • Use a resolution of 600 dpi to eliminate the need to scale the image.
  • Page 46: Repository Management

    Printing and queue management Repository management The Print Server provides a number of options in saving jobs to the Save Job Library (SJL). Jobs can only be saved to the local directory or a CD-RW. Jobs cannot be saved to the network. Based on the type of input there are some additional limitations to save job options.
  • Page 47: Scan To Digital Input On Nuvera 1Xx

    Printing and queue management Scan to digital input on Nuvera 1xx Only Nuvera 1xx products have the capability to use the Scan interface and save a file. This feature enables the operator to scan a file, browse a file path to save the job and specify a name for the saved file.
  • Page 48: Copying And Saving Jobs To Cd

    Printing and queue management NOTE: Copy/move/delete functions are only for files specified with the job ticket in the legal job format on the Print Server system. These functions can only be performed on the local disk with the job ticket. The user interface invokes the necessary scripts to complete the operation requested.
  • Page 49: Job Previewing And Editing

    Printing and queue management Job previewing and editing The Print Server has a number of editing features for saved jobs. Editing thumbnails For the DT100/120 family of products, the Print Server enables the user to preview saved job in PDF, TIFF, PS or FRF file formats. The Job Preview function allows the user to view both a thumbnail image, that is a Thumbnail Resolution Image (TRI) and a full display of the saved image, that is a Display Resolution Image...
  • Page 50: Queue Management

    Refer to FreeFlow Print Server Help for more information on the Queue Manager. Transaction printing FreeFlow Print Server handles transactional data such as Xerox LCDS and IBM IPDS. This section briefly covers considerations for these types of data streams, and cites references for more detailed information.
  • Page 51: Ipds Interpreter License

    Printing and queue management NOTE: PSF is an IBM software product that controls IPDS printers and forwards Advanced Function Presentation (AFP) data to the printers in the IPDS language used by IPDS printers. FreeFlow Print Server IPDS supports the TCP/IP and online channel interfaces.
  • Page 52: Ipds With Afp

    Printing and queue management Continuous Form. • Tray/Bin Mappings tab – Enables an operator to map FreeFlow Print Server physical trays to virtual IPDS trays. The contents of the virtual IPDS trays are reported back to the host. The operator can view and modify stock attributes so that they meet the needs of the IPDS print jobs to be run.
  • Page 53: Lcds (Line Conditioned Data Stream)

    Printing and queue management LCDS (Line Conditioned Data Stream) LCDS (Line Conditioned Data Stream) jobs are accepted from a channel-attached mainframe, from networked workstations and from a tape client. The Process of Printing an LCDS Job Before LCDS data can be sent to the printer, the printer operator must perform the following tasks: •...
  • Page 54: Printing Lcds Sample Resources

    Printing and queue management Printing LCDS Sample Resources To print LCDS resources: 1. Right-click on a resource and select [Sample] menu option. The Sample Resources window allows you to specify how you want the sample resource to print. 2. For example, select: •...
  • Page 55: Lcds Queue Options

    Xerox FreeFlow Print Server Using LCDS Print Description Language • Print Description Language for Xerox FreeFlow Print Server Users (see your analyst for information on this guide) You may also contact your Xerox Customer Analyst for more information on both IPDS and LCDS. System Guide 3- 21...
  • Page 56 Printing and queue management System Guide 3- 2 2...
  • Page 57: Subset Finishing

    Finishing 4 Finishing The following section contains information about how to use subset finishing and mixed stacking on a printing job. The finishing information below does not apply to Continuous Feed (CF) systems. For CF systems, the finishing configuration is defined at the CF (STAMPA) Controller.
  • Page 58: Creating Jobs To Use Subset Finishing

    Finishing Creating jobs to use subset finishing It is important that jobs intended to be printed using subset finishing be enabled with the following: • PostScript code (using the “setpagedevice” operator) • Variable Data Intelligent PostScript PrintWare (VIPP) version 2.0 or later. NOTE: Subset finishing can also be performed at the FreeFlow workstation through the Document Scan and Make Ready application.
  • Page 59: Pcl Offset/Separator/Subset Finishing Command

    The following information should be considered when using the PCL separator command: • The offset switch in Printer Manager in the Xerox FreeFlow Print Server software must be set to ON. If the offset switch is set to OFF and a job with the PCL separator command is received, the sets will not offset when the job is printed.
  • Page 60: Pcl Paper Source Command

    Use the PCL Paper Source command <esc & 1 # H> to program a PCL print job to use a specific paper. The PCL decomposer on the Xerox FreeFlow Print Server Controller reads the paper source command and, using the PCL Paper Sources option in the Queue Properties and maps the command to the appropriate paper.
  • Page 61: Tray Mapping

    NOTE: Tray confirmation is not available on iGen3 with Xerox FreeFlow Print Server. Tray mapping The Xerox FreeFlow Print Server allows the operator to select and save tray mappings for recurring jobs or for jobs needing the same mapping. From the Printer GUI, the operator selects [Save Mapping]. The...
  • Page 62: Mapping Trays To Media

    Finishing Mapping trays to media On the Xerox FreeFlow Print Server printer, the media sources are set up for each queue on the printer interface. The user can map trays to media in the XPIF job ticket and then use the mapping with the embedded PCL paper source commands in the data stream.
  • Page 63: Additional Finishing Information

    Finishing Additional finishing information The Xerox FreeFlow Print Server is unable to dual staple 3-hole punched stock. If dual staple is selected when using pre-drilled paper, improper registration will occur. Select to single staple the job, or print on non-drilled stock and manually punch the holes after finishing of dual staple is complete.
  • Page 64 Finishing System Guide 4- 8...
  • Page 65: Gateway And Network Configuration

    Xerox FreeFlow Print Server. IP settings, network speed, and name service among other settings can be handled easily and quickly. This section of the guide describes how to use the Xerox FreeFlow Print Server interface for the following gateways: •...
  • Page 66: Gateways

    Xerox CentreWare (UNIX, XP) NOTE: The SNMP manager (for example, HP OpenView) may have a number of requests into the Xerox FreeFlow Print Server for information. The requested information may not be among the supported data sets on the Print Server. When this occurs, the SNMP client/manager displays “no value...etc”.
  • Page 67: Changing Attributes Support

    Gateway and Network Configuration Table 5-1 SNMP Supported Features by Product DT 61XX Nuvera Feature and DP EPS 1XX iGen Ability to SET Attributes Localization of Attributes Finishing Capability for a Device MIB Finishing Capability for a Supply MIB Finishing Capability for Attributes Print Working Group Job Monitor MIB...
  • Page 68: Snmp Mib Support

    Gateway and Network Configuration SNMP MIB support The Xerox FreeFlow Print Server SNMP MIB files use the Xerox Common Management Interface (XCMI) version 4.0. The following list indicates the MIB files included for this version of the Print Server software: •...
  • Page 69 • XCMI Service Monitoring MIB, Service Group for Print, Copy and Scan • Xerox General MIB file (uses only the 06gentc and 07gen files) • The xcmGen Base Group NOTE: The other files in Xerox General MIB are not supported.
  • Page 70: Automatic Meter Reading (Amr) Support

    • xcmHrDevDetailValueString Localization of text and units of measure With the Xerox FreeFlow Print Server, SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface (LUI). Although the default is set so that the SNMP locality and unit of...
  • Page 71: Snmp Configuration Variables

    Gateway and Network Configuration SNMP configuration variables Of the many parameters that are available for SNMP configuration, only the ones of common interest to Xerox customers are shown in the following table: Table 5-2 Configuration Variables Value Default Parameter Name...
  • Page 72: Printer And Job Messages

    The information that is displayed at an SNMP Manager may not always reflect the exact status of a job or printer on the Xerox FreeFlow Print Server Controller. Those Managers that do not support loading of Management Information Bases (MIBs) only displays the printer and job status that they support.
  • Page 73: Queue Server Options

    Gateway and Network Configuration Queue server options In Gateways using the Queue Server tab, the administrator has the option to enable or disable NetWare and to define a Preferred Server Name. This entry field allows the administrator an easy method to directly point to a replica or NDS server name. NOTE: It is recommended to set this after the first connect attempt has been made since the Preferred Server Name should be automatically available under normal conditions.
  • Page 74: Dynamic Host Config Protocol (Dhcp)

    1. Automatically assigns IP Addresses. 2. Delivers TCP/IP stack configuration parameters like the subnet masks and default gateway. Name services The following services are supported by Xerox FreeFlow Print Server software. Windows Internet Name Service (WINS) This network configuration option allows the administrator to enable/disable the WINS service.
  • Page 75: Domain Name Service (Dns)

    NOTE: The server must be configured to accept broadcast requests. Active Directory Service (ADS) The Xerox FreeFlow Print Server interface provides a “wizard” that enables the administrator to add ADS domains and permits Print Server integration into Windows NT ADS networks.
  • Page 76: Smb/Ftp Or Samba/Ftp Network Filing Configuration

    Gateway and Network Configuration SMB/FTP or SAMBA/FTP network filing configuration In Network Configuration, the SMB/FTP or SAMBA/FTP tab allows the administrator to enable or disable filing using one of three different technologies: 1. SMB or SAMBA, the protocol behind WINS. 2.
  • Page 77: Setting Up Smb/Ftp Or Samba/Ftp

    The Print Server now supports the following options. NPS lp-o and lpr-c There is support for NPS lp-o and lpr-c options; the lp/lpr options are received by the LPR gateway and mapped to Xerox FreeFlow Print Server attributes. The following NPS lp/lpr options are supported: 1.
  • Page 78 Gateway and Network Configuration 2. Page order override • C”(ton)” • C”(nto1”) 3. Background forms • C”(bf=<background form>”) (background form) • C”(cf=<n>) (cycle from start location) • C”(disposition=<savemaskG4 llsaveformG4>)” 4. Selectable halftone (not including full color) • C”(halftone=<defaultHalftone l course l medium l fine l extrafine>)”...
  • Page 79: Ethernet Connection Speed

    The need to set a specific speed may occur if a switch is set to a particular speed and does not support automatic negotiation. Under these conditions, the full Xerox FreeFlow Print Server controller may need to be set to the same speed as the switch.
  • Page 80 Gateway and Network Configuration System Guide 5- 1 6...
  • Page 81: Accounting And Billing

    It also lists the billing meters for each region and an explanation of each meter. Accounting The Accounting function in the Xerox FreeFlow Print Server ® software produces a number of reports that enable the administrator to accurately bill customers.
  • Page 82: Accounting Exported Values

    Accounting and Billing Accounting exported values The Accounting feature tracks all jobs that have been processed and printed, enabling your site to charge for use of the Xerox printing system. There are various versions of the accounting log supported by the Xerox FreeFlow Print Server for exporting.
  • Page 83: Accounting File Fields

    Accounting and Billing Accounting file fields The following information will help you identify accounting fields when viewing the accounting and billing information. System assigned ID number. When a job is sent to be printed or Job ID saved, it is given a Job ID that the system uses to track the job. Job IDs are generated sequentially, but the numbers can be reset.
  • Page 84 Accounting and Billing This field will have one of the following values: Job Status • Completed • Completed with warnings • Completed with errors • Undefined • Faulted • Cancelled by user • Cancelled by operator • Aborted • Rejected •...
  • Page 85 Accounting and Billing Size of file in bytes. (e.g., 1751). Input File Size (bytes) Job Format The source Page Descriptor Language of this job. This field will be PDL Format one of the following: • Ascii • Binary • HPPCL •...
  • Page 86 Accounting and Billing The number of DJDE records recognized. DJDE Records Read Number of blocks read processing the current job. Data Blocks Processed Number of blocks skipped processing the current job. Data Blocks Skipped Number of processed pages. Number Pages RIPed Number of pages trapped.
  • Page 87 Accounting and Billing Number of single sided sheets printed. Number 1-Sided Sheets Printed Complexity Induced Skips Number of double sided sheets printed. Number 2-Sided Sheets Printed Number of lines printed for a job. Lines Printed Number of pages spaced for a job. Pages Spaced Total number of black-only pages printed in a job.
  • Page 88 Accounting and Billing Color of medium (number X=1,2,...). Field can be one of the Medium X, Color following: • White • Clear • Pink • • Yellow • Blue • Green • Buff • Goldenrod • User defined Text name of medium (number X=1...10). Medium X, Name Opacity of medium (number X=1...10).
  • Page 89: Job Notes Window

    Meter descriptions • Value information for the meters Customers print out the billing report and send it to Xerox. Xerox then generates a bill based on the customer’s printer usage. This can be done automatically by using the Remote Services feature.
  • Page 90: View And Print The Billing Report

    5. Select [Close] when you are finished Billable events For CF systems, billing meters are maintained within the NOTE: print engine. For additional information, contact a Xerox Service Representative. Xerox billable events include the following: • Waste sheets that are sent to a stacker as part of the process to resolve a condition in the system.
  • Page 91: Billable Events Do Not Include The Following

    Sheets purged by the system for fault recovery or image quality adjustment. Billing meters The Xerox Billing Meter window tracks the time and date of the last meter read and the following Print Billing Report options are retained between restarts: •...
  • Page 92 Accounting and Billing Table 6-1 Billing Meters for 61XX/41XX DocuTech/DocuPrint Series Region 61XX Meter Label 41XX Meter Label Meter A Good Impressions Successfully Delivered Impressions Printed in IOT Diagnostic Mode Meter B Number of Purge sheets sent to Purge Tray Good Impressions Successfully Delivered in 3 Pitch Mode Good Impressions Successfully Delivered in 4 Pitch Mode Good Impressions Successfully Delivered in 5 Pitch Mode...
  • Page 93 Accounting and Billing Table 6-2 Billing Meters for Nuvera/Merrimack Region Nuvera Meter Label Merrimack Meter Label Meter A Meter A Meter B Meter B Meter C Meter C Meter C Breakpoint Limit Meter C Breakpoint Limit Meter C Breakpoint Limit Last Modified Meter C Breakpoint Limit Last Modified Meter D Meter D...
  • Page 94 Accounting and Billing Table 6-3 Billing Meters for DocuColor 240/250/260 These meters do not appear on the FreeFlow Print Server NOTE: GUI. These meters are displayed through Remote Services only. Region DocuColor 240/250 Meter Label DocuColor 260 Meter Label Total Impressions Total Impressions Color Impressions Color Impressions...
  • Page 95: Backup And Restore

    • Backup System provides an image or copy of the hard disk, and places this copy into a protected partition on the Xerox FreeFlow Print Server hard drive, SCSI tape drive, or Unix file system. Backup System will copy everything on the disks that it supports.
  • Page 96: When To Backup And Restore A System

    To restore the system disk copy after a catastrophic software, operating system, or other software failure. • To restore the system when the Xerox FreeFlow Print Server or the operating system has been compromised i.e. from a storm or if corrupted by a power surge.
  • Page 97: Configuration Backup And Restore

    Configuration Backup and Restore The Backup Configuration option enables the Administrator to store some or all of the user-configurable settings on the Xerox FreeFlow Print Server. The Restore Configuration option enables the Administrator to select all or a subset of categories of user- configurable settings that are restorable from a configuration archive.
  • Page 98: When To Backup And Restore A Configuration

    When you only need to restore individual items, such as queue setups, custom security profiles, network and gateway settings, or paper stock or tray mappings. NOTE 1: If only a software upgrade is performed on the Xerox FreeFlow Print Server, the system configuration information is typically retained.
  • Page 99: Frequently Asked Questions

    The basic purpose of System Backup and Restore is to save a snapshot of the entire Solaris and Xerox FreeFlow Print Server disk for recovery at a later time. System Backup and Restore is useful for restoring the system quickly after the corruption of the software.
  • Page 100: Configuration Backup And Restore

    What does Configuration Backup and Restore actually save? Configuration Backup saves user defined settings only. It does not save operating system or Xerox FreeFlow Print Server software. It does not fix software corruption failures. How big are the files? Configuration data can be very small, depending upon the options selected during the backup;...
  • Page 101: System Backup Troubleshooting

    Backup and Restore System Backup Troubleshooting Activity logging The file backup.log is used to record backup activities. It is saved in the /export/home/xrxusr directory. The first line of the backup log contains the system name and the time and date the backup was initiated.
  • Page 102 Backup and Restore System Guide 7- 8...
  • Page 103: Troubleshooting

    8 Troubleshooting This section covers the various faults that you may encounter in using the Xerox FreeFlow Print Server. Declared faults are those that display a message to indicate a problem. Undeclared faults are problems that you may encounter that do not display a message or a visual indicator on the user interface.
  • Page 104: Declared Faults

    Declared faults that you may encounter on your system are categorized as printer faults or job faults. Printer fault An indicator appears on the Xerox FreeFlow Print Server user interface when a printer fault occurs and the Printer Faults window appears. The Printer Faults window displays all existing printer faults.
  • Page 105: Undeclared Faults

    Troubleshooting Undeclared faults The following list describes possible undeclared faults that you may encounter: • Client Problems: Client problems include job submission problems with no message displayed at the client workstation. • Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly.
  • Page 106: Snmp Problems

    Windows problems A job is submitted from a Windows client and is not received by the printer queue. If the Xerox Document Submission client application does not run properly or the job cannot be submitted to a queue, perform the following:...
  • Page 107: Macintosh Problems

    2. Wait until all jobs have completed printing. 3. Purge the /var/spool/XRXnps/var/spool/data/xdms directory. GUI problems If any of the modules of the Xerox FreeFlow Print Server do not function or if you cannot use Exit to restart the system, perform the following: •...
  • Page 108: Tape Client Problems

    Print quality problems An image quality problem exists if a job has been submitted successfully, but does not print correctly. NOTE: If Image Quality parameters are changed, the Xerox FreeFlow Print Server software must be restarted for the change to take affect.
  • Page 109: Font Problems

    2. If the font is not being downloaded with the job, determine if the font is loaded on the server by viewing the Fonts module of the Xerox FreeFlow Print Server. 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option.
  • Page 110: Job Flow Problems

    If the /var/spool partition is full, determine the size of the /var/ spool/XRXnps/inQ directory. If a job is larger than half the size of the directory, delete the job and restart the Xerox software. If the job is small, store it on a server and resubmit the job from the client.
  • Page 111: Job Integrity Problems

    Troubleshooting Job integrity problems If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following: 1. Check the job properties to ensure proper programming. 2. Check for any queue override attributes that may be conflicting with the job programming.
  • Page 112: Postscript Problems

    TIFF image data? • If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch? • What compression format was used to compress the file? •...
  • Page 113: Pdf Problems

    3. Copy the updated executable class file over to the system: 4. opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and 5. opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files. 6. Restart the Xerox FreeFlow Print Server GUI using./ startGUI command. 7. Verify the /opt/XRXnps/logs/ui_logs from a terminal window to monitor its output message.
  • Page 114: Restore Password

    Troubleshooting Restore password To restore the default password if an operator or system administrator forgets the system password, perform the following: 1. Open a terminal window. Logon as the root user by typing su and select <Enter>. 2. Enter the password and select <Enter>. 3.
  • Page 115: Restart Xerox Freeflow Print Server Software Without Rebooting

    Troubleshooting Restart Xerox FreeFlow Print Server software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the controller: At the bottom of the GUI, select [Launch > Restart FreeFlow Print Server...]...
  • Page 116: Problems When Saving A Job

    Troubleshooting Problems when saving a job If a job was submitted from a client with a save destination, but is not saved, perform the following: 1. Ensure that the banner and error pages are enabled, 2. Submit the job for printing. 3.
  • Page 117: Status_Log

    Print the Accounting log to gather information and recover from various accounting problems. Either the entire Accounting log or a portion of the log may be printed. This can be completed on the Xerox FreeFlow Print Server interface in the [Administration] section. System Guide...
  • Page 118: Lp/Lpr And The Ascii Job Tickets

    To reboot the system and perform a file system check, perform the following: 1. Place your mouse cursor in the background outside of the Xerox FreeFlow Print Server Print Services window. 2. Right-click and select [Programs]. 3. Select [Terminal]. 4. Put your mouse cursor in the window and type: su 5.
  • Page 119: Loading Xjdc/Unix

    If there are problems starting the software, check the console window for messages. Loading XJDC/Unix The Xerox Job Description Compiler is loaded by entering the following on the command line: /opt/XRXnps/bin/XJDC [-option[,option...]] <filename>. The filename is the name of the JSL file that is to be compiled.
  • Page 120: Configuring Xjdc/Unix

    Troubleshooting Configuring XJDC/Unix The configuration file, CONFIG.TXT found in the directory /opt/ XRXnps/bin/, contains default parameters for the invocation of XJDC. The text file can be edited using any simple text editor. The first line of the configuration file must not be edited; it contains XJDC version information.
  • Page 121: Output Files

    Troubleshooting • JSL source files can be edited using the textedit command or UNIX vi command. The textedit utility is available with the sun operating system. To invoke the editor, bring up a Terminal window and type textedit. For example, open a terminal shell and on the command line, type: textedit BASIC.JSL or vi BASIC.JSL •...
  • Page 122: Ejecting A Cd/Dvd On A Print Server Station

    7. Now use the disc drive [Eject] button to eject the disc. Remote Services The Xerox FreeFlow Print Server family provides a host of remote services via Print Server Remote Services Software. There are several key components to this service suite along with future capabilities: •...
  • Page 123: Hints And Tips

    5. From the Current Power Saver Scheme pull-down menu, select Disable. 6. Select OK, and close the Terminal window. Color Systems The Xerox FreeFlow Print Server software takes advantage of ® new laser technology and other hardware advances. Settings for enhanced color output Set the 200 Line on Queue and calibrate.
  • Page 124: Color Job Processing Efficiencies

    Time used to transfer PDL This variable is influenced by the speed of the network connection between the client workstation and the Xerox FreeFlow Print Server. It is also impacted by the number of workstations on the network, by the configuration of the network (that is, the number...
  • Page 125: Job Submission Hints

    Hints and Tips Job submission hints There are a number of ways to analyze the nature of the job being submitted to optimize performance and maintain image quality. Number of images The number and resolution of the images that are embedded within a job is a big driver of the PDL size and therefore PDL generation time, data transfer, spool, and RIP performance.
  • Page 126: Ethernet

    (100BaseT or faster). Gateways If a user has all of the Xerox FreeFlow Print Server gateways installed and active, performance are less than expected because the work required to monitor each added gateway and potential client connection consumes a small portion of the available CPU time.
  • Page 127: Job Submission Order

    NOTE: In general, RGB and LAB color space transformations are slower than CMYK transformations. If the input images of a job can be created in CMYK color space, then the Xerox FreeFlow Print Server are able to process the job more efficiently.
  • Page 128: Image Quality (Iq)

    RIP performance decrease is less visible (a smaller fraction of the total job time). You should examine the Xerox FreeFlow Print Server printed output with the IQ enhancing filters enabled and disabled and decide whether the IQ improvement is worth the performance drop for this particular job.
  • Page 129: Job Printing Hints

    60 ppm until all pages are printed. 2. The user could pause the printer (the green button on the Xerox FreeFlow Print Server interface) until a large number of pages in the job have been RIPed. If the user then resumes...
  • Page 130: Pci Channel Interface Pwb Trace Capture

    Hints and Tips PCI channel interface PWB trace capture Load the PCI Channel Interface PWB Trace command when software is installed and the PCI Channel Interface PWB is detected. This procedure is usually performed at the request of Software Engineering or as part of a SPAR package. Perform a trace To start the trace, perform the following: 1.
  • Page 131: Command Line Utilities

    GUI to a larger and more visible size. /opt/XRXnps/bin/setimagepath Disables/Enables Xerox Image Path. Color any problems that necessitate using this utility should be reported to Xerox development ASAP. /opt/XRXnps/bin/setlcdsDJDEsemicolon Allows for correct printing of a DJDE Both that has the incorrect termination of;END;...
  • Page 132 Server is rendering the file correctly, however, this is often not a desired output. /opt/XRXnps/bin/setpantonetoprocess This script determines how pantone Color calls are handled by the Xerox FreeFlow Print Server. /opt/XRXnps/bin/setpdfbinarycheck Enables/Disables PDF binary check. Both System default is enabled. If you disable it, PDF performance may be impacted.
  • Page 133 Hints and Tips Utility Change Description Focus /opt/XRXnps/bin/setobjectonwhitetagging Enables/Disables tagging of stroke Color objects on a white background. /opt/XRXnps/bin/set6060streaming This option enables 6060 job 6060 streaming. Option 0 - Jobs are not streamed to 6060 (fast). Option 1 - Jobs are streamed to 6060 (slow).
  • Page 134 Hints and Tips System Guide 9- 1 2...