Xerox Customer Support Center - Xerox DocuPrint 96 Installation Planning Manual

POSTINSTALLATION

Xerox Customer Support Center

5-2
The Xerox Customer Support Center is available to address your
applications problems or to direct you to the appropriate
documentation.
The key to effective use of the Xerox Customer Support Center is
correct identification of the problem. Before calling the center, it is
helpful to have the following information available:
•
A list of any error messages
•
An explanation of how output is different from what was
expected
•
Whether the symptoms follow a consistent pattern or occur
randomly
•
A list of special conditions that may have an effect on the
system, such as:
— New applications
— Changes made to the host system software
— Recent service performed on the LPS
— Whether the application printed properly on the LPS prior
to the problem.
The Xerox Customer Support Center telephone number follows:
1-310-333-2151 (nationwide), 5 a.m. to 5 p.m. Pacific time.
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS INSTALLATION PLANNING GUIDE