One Year Limited Hardware Warranty - Xerox WorkCentre Xi70c User Manual

One Year Limited Hardware Warranty

If you are not satisfied with the performance of the Xerox WorkCentre Xi70c
covered by this warranty, Xerox warrants that, upon your request, it will be
repaired or replaced, at your option, during the warranty period.
This warranty applies only to the first end-user purchaser of a Xerox
WorkCentre Xi70c unit that is purchased and used in the United States or
Canada. It is not valid for subsequent purchasers. The warranty period for
your Xerox WorkCentre commences on the date you purchased it and expires
one year thereafter.
IMPORTANT: THIS WARRANTY APPLIES ONLY TO XEROX UNITS
PURCHASED AND USED IN THE UNITED STATES OR CANADA. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR
PROVINCE TO PROVINCE.
Proof of Purchase
To obtain a replacement or repair, proof of purchase is required. Within 10
days of purchase, register on-line at www.teamxrx.com or complete and mail
the enclosed registration card to Xerox Corporation, Attn.: Team XRX, PO
Box 9604-7994, Webster, NY 14580-7994. You can also fax your registration
card to
1-800-594-5023. When you make your claim, you must present your original
receipt or bill of sale to establish your date of purchase.
If you have a problem with your unit
The answers to many problems may be found in the documentation provided
with your unit (check the Troubleshooting section). Other sources for help
include: (1) Xerox' website http://www.teamxrx.com; (2) "fax back" service for
answers to commonly asked questions -- available via 1-800-TEAM-XRX
(1-800-832-6979) 24 hours a day, 7 days a week; (3) our trained, Customer
Support Representatives at 1-800-832-6979 available 8 a.m. – 8 p.m. EST
M-F, 8 a.m. – 3 p.m. EST Saturday. Before you call, please be ready to
provide the serial number, date of purchase and a description of the problem.
How is a replacement obtained?
Our replacement program is the easiest and quickest way to provide you with
a fully operational unit. Upon your authorization to accept a replacement unit
and with appropriate security (credit card authorization - Mastercard, Visa or
American Express), we will, at no cost to you, promptly ship a unit to replace
your unit. The replacement unit we ship to you may be reconditioned by Xerox.
The unit that needs service must be packed and returned to us. Upon its
receipt, we will release your credit card security.
How is warranty repair service obtained?
If you prefer that we repair your unit instead of replacing it with another unit, our
Customer Service Representative will explain how to obtain repair service
under this warranty. Please save the original packaging materials to facilitate
shipment.
What must you do?
Your unit is designed to perform with a minimum amount of user maintenance.
You are, however, responsible for the required user maintenance described in
the User Guide provided with your unit. (This required user maintenance
includes replacement of the ink jet cartridge, clearing paper misfeeds, cleaning
the unit and other routine and preventive maintenance.)
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