Testing the Print Nozzles ..............19 Paper Guidelines ................. 20 Paper Selection..................21 Guidelines for Special Paper and other Media ........22 Transparencies and glossy photo paper..........22 Installing Software ................23 Overview of WorkCentre Software ............23 General Installation ................25 Xerox XKSeries User Guide...
Wiping the Ink Cartridge Nozzles and Contacts ........47 Cleaning the Cartridge Carrier Contacts..........48 Replacing the Ink Cartridge ..............49 Cartridge Alignment ................51 The Xerox WorkCentre Control Program ..........54 Starting the Xerox WorkCentre Control Program .........54 Xerox WorkCentre Control Program Tab Menus........55 Table of Contents...
Cleaning the Scanning Glass .............. 56 6. Troubleshooting Clearing Jams ..................58 Paper Jams While the WorkCentre is Printing........58 Tips for Avoiding Paper Jams ...............59 Display Error Codes ................60 Printer Problems.................. 61 Print Quality Problems................. 64 Paper Feeding Problems ..............69 Scanning Problems ................
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This product is equipped with a 3-wire grounding type plug (e.g. plug having a third grounding pin). This plug will fit only into a grounding-type power outlet. This is a safety feature. To avoid risk of electric shock, contact your Xerox XK35c/25c User Guide...
electrician to replace the receptable if you are unable to insert the plug into the outlet. Never use a grounding adapter plug to connect the WorkCentre to a power source receptacle that lacks a ground connection terminal. This WorkCentre should be operated from the tyope of power source indicated on the marking label.
All Xerox equipment have been designed to exacting safety standards. They have all undergone a variety of stringent safety tests including earth bond, insulation resistance and electrical strength tests. Xerox Europe...
Wrap partially used reams of media tightly. WorkCentre Location For reliable WorkCentre operation and copy quality, Xerox recommends: Place your WorkCentre in a well-ventilated room, positioning it so that you do not block any ventilation slots or openings, as described in the safety notes.
Supplies Visit the Xerox Web site at http://www.xerox.com for additional product information. Supplies To order supplies for your WorkCentre, call or visit your local retailer Part Numbers for Consumables: Black Ink Cartridge: 8R7881 Color Ink Cartridge: 8R12591 CAUTION: Non-Xerox ink cartridges will not fit correctly into the WorkCentre cartridge compartment, and may damage the machine.
(70MB for Pagis Pro , 20MB for MGI PhotoSuite Xerox provides a print driver, TWAIN scanner driver and Control Program (for ink cartridge management). Pagis Pro and MGI PhotoSuite are provided if you do not already have a scanner/image editor program;...
Transparencies and glossy photo paper ......21 Installing Software............22 Overview of WorkCentre Software ........22 General Installation.............. 23 Uninstalling Software ............24 ® Windows 3.1x ..............24 ® ® Windows 95/98, or Windows NT........24 Xerox XK35c/25c User Guide...
Components The following components are provided with your WorkCentre. Please examine the carton contents. If any component is missing, contactyour local Helpline. WorkCentre Documentation: User Guide Warranty Registration Quick Reference Card Ink cartridges: Color #8R12591 Black #8R7881 Warranty Registration Card Set of CD-ROMs AC Power cord USB cable...
Control Locations Familiarise yourself with the machine’s components and controls and their locations. Paper tray extension Platen cover Scanner module Control Panel Display Output tray extension Extender Paper tray extension Paper tray Automatic Paper Feeder side paper guide Manual Paper Feeder guide Manual Paper Feeder Automatic Paper Feeder envelope guide Getting Started...
Control Locations (continued) Scanner module Cartridge compartment lid/support Ink cartridge access Control Panel Lower left back of machine Spare ink cartridge compartment AC power cord socket Lower right back of machine On/Off switch USB port IEEE 1284 Parallel port Getting Started...
Control Panel Use the following graphic to locate the buttons, and display on the WorkCentre Control Panel. Resolution Press to select the print resolution. Best Normal Draft Contrast Press to lighten or darken the image. Lighten Normal Darken. Media Type Press to choose the media type to be used.
Special Copy Press to set an option. Fits multiple copies on one sheet (clone). Auto Reduces or enlarges the original to fit paper size. 100% Makes a copy the same size as the original. Copy Size/Scroll Press and hold one of these two buttons to reduce or enlarge the copy size from 25% to 400% of the original document in 1% increments.
Menu Press this button to enter Menu Mode. Each time you press this button, the Display shows the menu code: Change cartridges Align cartridges Set paper size Ink nozzle self test/cleaning Start Press to start operation or activate your selection. Stop/Cancel Press to stop an operation or cancel a selection.
Setup Use the following procedure to initially set up your WorkCentre. Open the shipping carton on a flat, stable surface. Remove all packing materials and components. Check the set of components with the component list. If any components are missing, callyour local Helpline. Remove the wrapping from the machine, and place the machine in its work location.
Attach a printer cable. USB cable (only for Windows 98 PCs): Plug one end into the USB port on the back of the WorkCentre, and the other end into the USB port on your PC. Parallel cable (not supplied, use IEEE 1284 cable for bi-directional communications): Plug one end of the parallel cable into the matching parallel port on the back of the WorkCentre, and plug the other end into the matching parallel port on your PC.
Setup (continued) Turn the WorkCentre power switch on. The switch is located on the rear of the machine, next to the printer ports. Pressing the right, outer side turns the power on; pressing the left, inner side turns the power off. Power switch The Control Panel Display will show in a scrolling manner while...
Installing & Aligning Ink Cartridges The WorkCentre is a dual cartridge inkjet printer. You must use a black ink cartridge and a color ink cartridge. When viewed from the front of the machine, the color ink cartridge is installed in the left cartridge holder and the black ink cartridge is installed in the right cartridge holder.
Installing & Aligning the Ink Cartridges (continued) Unpack the black ink cartridge. Remove the sealing tape. NOTE: Hold the cartridge carefully. Do not touch the electrical contacts on the side and bottom of the cartridge. Ensure that there are no pieces of tape remaining on the cartridge. Insert the black cartridge down into the cartridge holder on the right side of the carrier assembly.
Installing & Aligning the Ink Cartridges (continued) If you pressed Start to either of the two messages, the alignment procedure will start. An alignment test pattern sheet will print during which time the Display will show . Review this sheet in response to the next series of six messages.
Using the Automatic Paper Feeder (APF) Loading Paper You can load paper, envelopes, card stocks, labels, or transparencies in the Automatic Paper Feeder. If there is no paper loaded and you attempt to copy or print, the error message will appear in the Display. The Automatic Paper Feeder can hold a maximum of 100 sheets of plain paper, or 10 envelopes or other print media.
Using the Automatic Paper Feeder/Loading (continued) Move the side paper guide to the right while squeezing the tab on the side paper guide. Slide the side paper guide until it lightly touches the side of the print media. NOTE: Do not press the guide too tightly to the edge of the print media. The guide may bend the media or prevent the media from feeding.
Using the Paper Tray The Manual Paper Feeder is located in front of the Automatic Paper Feeder. Use the Manual Paper Feeder to feed paper one sheet at a time into your machine. When you print a file from your PC using the Manual Paper Feeder, ensure that you select the source and the correct paper size from the Control Panel or your PC software application before starting your print job.
Using the Menu Button The Menu button (located to the right of the Control Panel Display) is used for ink cartridge functions. Each function is associated with a message code starting with the letter “U”. When you first press the Menu button, you will see the code Repeated pressing of the Menu button will cycle through the codes.
Setting Paper Size Using the Control Panel You can load A4, letter or legal-sized paper. Your WorkCentre is preset to A4 size. If you load letter or legal-sized paper, you must set the machine to the correct paper size. Press the Menu button on the Control Panel repeatedly until shown in the Display.
Paper Guidelines When selecting or loading paper, envelopes or other special media, keep these guidelines in mind: Attempting to print on damp, curled, wrinkled or torn paper can cause paper jams and poor print quality. Use only high quality, inkjet-grade paper. Avoid paper with embossed lettering, perforations or texture that is too smooth or rough.
Paper Selection One of the most important things you can do to assure the best possible printing performance of your machine is to select the correct paper. Your machine produces letter quality print on most plain bond papers, including cotton bond and photocopying papers; it does not require special ink jet papers.
Guidelines for Special Paper and other Media Be sure to read any instructions that come with your special paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. It is recommended that you feed special paper types one sheet at a time. Store unused media flat.
These drivers will enable your computer to properly communicate with the WorkCentre for printing and scanning operations. All of the necessary print drivers are contained on the Xerox CD-ROM included with your WorkCentre. Also included on the Xerox CD-ROM is the WorkCentre Control Program.
You will see an Add New Hardware dialog. Select NEXT. b) Follow screen instructions to load USB driver. When asked for USB driver source, point to Xerox CD. Continue with screen instructions. c) Go to Step 5 to manually install the XK Series printer and TWAIN drivers.
Uninstalling Software To remove the Xerox-supplied software from your PC: ® Windows 3.1x In Windows 3.1x, all WorkCentre software components are installed into a single program group. Start Windows 3.1x. In the Program Manager, double click on the WorkCentre XK Series Program Group.
2. Printing This section describes printing from your PC to your Xerox WorkCentre. It includes the following topics: Page Printing a Document From an Application ....... 26 Printer Settings ............... 27 Windows 95/98 and 3.1x Printer Settings ......28 Windows NT 4.0 Printer Settings ........28 Printer Properties Tabs ............
, and the WorkCentre Control Program tab menu will appear on your PC screen showing printing progress. NOTE: The WorkCentre supports DOS printing when the DOS application is run within the control of the Windows MS/DOS dialog. See Section 5 Maintenance/Xerox WorkCentre Control Program for more information. Printing...
Printer Settings You can use your machine with all your Windows 3.1x, Windows 95/98 or Windows NT 4.0 applications. Be sure to set the WorkCentre as the default printer for all your Windows operations. Most Windows software applications allow you to make changes to the printer settings.
Advanced tabs. NOTE: Windows 98 also shows the Colour Management tab. NOTE: In Windows 3.1x: Go into Print Manager and select the Xerox WorkCentre printer; pull down the Options menu and select Printer Setup. Click the Setup button to view the Page, Main, and Advanced tabs.
Printer Properties Tabs When the Printer Properties are displayed, you can review and change whatever settings are needed for your print job. If accessed through the Printers folder, the Printer Properties Tab Menu consists of six tabs (seven for Windows 98): General tab - for viewing and changing general Windows 95 printer information.
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3. Scanning This section describes scanning with the Xerox WorkCentre XK35c. The following topics are included: Page Scanning................. 32 Starting the Scan Process..........32 Scanner Tab Menus............34 Tab Menu Image Window ........... 34 Using the Tab Menus ............34...
You can scan a document with the XK35c. When you installed the XK35c software, the TWAIN driver was also installed. By using a scanning program, such as Pagis Pro (supplied by Xerox on a separate CD-ROM), you can use the XK35c scan function.
Lift the platen cover, and place your document on the document glass. Once you have invoked the scanner driver, the tab menu will be displayed. Click the Scan button in the tab menu to start the scan process. When the scanning process begins, the WorkCentre Display will show the message NOTE: If the scanning process does not begin, try lowering the...
Scanner Tab Menus Tab Menu Image Window The Tab Menu displays an image window on the right half of the dialog window. This image window has ruler reference lines for editing. The left half of the dialog window contains the four tab menus and their parameters. To scan, click the Scan button in the lower right corner of the tab menu.
4. Copying This section describes copying on your Xerox WorkCentre. It includes the following topics: Page Features ................. 36 Making a single Copy............37 Using the Copy Menu Features........38 Adjusting Resolution ............38 Adjusting Contrast or Color Intensity ....... 38 Selecting Media Type............
Features Your WorkCentre is a high quality copier that offers the following features: Adjustable Resolution – improves the clarity and sharpness of your copies. Adjustable Contrast – obtains the best copy quality for documents containing faint markings or dark images. Selectable Paper Type –...
Making a single Copy Follow this procedure when you need to make a single copy of your original document. Make sure the WorkCentre is powered on. Load paper in one of the paper feeders. The Display should show the message Open the platen cover.
Using the Copy Menu Features This section describes all the WorkCentre features available for copying. Use the copy menu buttons to change feature settings before pressing the Start button to begin copying. When you press a feature button, the light corresponding to the icon selected will turn on.
Selecting Media Type Press the Media Type button to select the desired media type. Transparency Glossy paper Coated paper Plain paper NOTE: Transparencies may be smeared if you store the transparencies in a humid area for a long time. Setting Special Copy Features You can set the following special features by pressing the Special Copy button.
Enlarging or Reducing the Image You can reduce or enlarge the size of a copied image from 25% to 400% in increments of 1% using the Copy Size/Scroll buttons. % Button Press the Percent button to alternate between copy count and copy size in the Display.
Using the Menu Button The Menu button provides a number of functions that let you manage components of the WorkCentre. See Section 1 Getting Started/Using the Menu Button for details. Menu button Changing the Number of Copies You can set the number of copies from 1 to 50. The Control Panel Display shows the selected number.
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5. Maintenance This section describes maintenance procedures for the Xerox WorkCentre. It includes the following topics: Page Managing the Ink Cartridges ........... 44 Tips for your ink cartridges ..........44 Clean Print Head Procedure ..........44 Wiping the Ink Cartridge Nozzles and Contacts....47 Cleaning the Cartridge Carrier Contacts ......
Managing the Ink Cartridges Tips for your ink cartridges To get the maximum benefit from your ink cartridges: Do not remove an ink cartridge from its packaging until you are ready to install it. Do not refill the ink cartridge. The warranty will not cover damage caused by using refilled cartridges.
Cleaning the Print Head Nozzles From the Control Panel This procedure cleans the print nozzles and removes any deposits that may impair printing functions. To run the procedure: Press the Menu button repeatedly until the code appears in the Display. Ensure there is paper in the Automatic Paper Feeder. Press Start.
Automatic Paper Feeder. Select Xerox WorkCentre Control Program on LPT1. The Control Program window opens. NOTE: For Windows 3.1: At system startup, open the Xerox WorkCentre group from Program Manager. Double-click on the Xerox WorkCentre Control Program icon.
Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the Print Head Nozzle procedure, the problem may be caused by dried ink on the ink cartridge: nozzles contacts carrier contacts in the printer Follow this procedure: Lift the scanner module.
Close the cartridge compartment lid/support and the scanner module. Plug the power cord into the WorkCentre. Test the ink cartridges by running the Clean Print Head procedure. If the print quality is still unacceptable, contact your local Xerox Helpline. Maintenance...
Replacing the Ink Cartridge The ink cartridge includes the ink supply and the print head. Each time you replace the ink cartridge, you are replacing the print head as well. When you notice the print becomes light or one of the low ink Diagnostic Display turns on, replace your cartridge.
Insert the ink cartridge in the cartridge holder, then push the ink cartridge firmly to the rear of the machine until it clicks into place. If the ink cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step. If you changed the left cartridge (colour) press Start, otherwise press Stop.
To Align the Cartridge from your PC: Open the Xerox WorkCentre Control Program on LPT1. Refer to Starting the Xerox WorkCentre Control Program and to Using the Cartridges Tab . Click Align Cartridges. The printer feeds a sheet of paper and prints the alignment test pattern.
The alignment sheet looks like the following example: For the first alignment message, the Display will show “A” plus a number, . Look this number up on the alignment sheet. If the printed lines associated with this number are aligned better than any of the other printed lines in group “A”, press the Start button.
The Display will show the next number in the series, from “B” through “F”. Repeat step 4 for these remaining five steps. The Ink Cartridge alignment is completed. The Display will return to showing Maintenance...
The Xerox WorkCentre Control Program In addition to the printer driver, the printer software also includes the Xerox WorkCentre Control Program. The Control Program contains setup options that define the operation of your machine. The Control Program includes five tabs:...
Xerox WorkCentre Control Program Tab Menus When the Xerox WorkCentre Control Program on LPT1 window opens, click the appropriate tab for the options you want to display. On the appropriate tab, specify your changes. Click Close when you are done. Click Help on any of the tabs to use the online Help feature.
Cleaning the Scanning Glass Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry cloth. Be very careful not to scratch the glass surface. CAUTION: Never spray liquid directly onto the scanning glass.
Diagnostic Display on the Control Panel ......72 General Tips ..............73 Installation ................73 Performance ................ 73 Customization..............73 Status Message Codes on the Control Panel....74 Refer to the specific subsection for a description of the problem and associated solutions. Xerox Series User Guide...
Clearing Jams Paper Jams While the WorkCentre is Printing By carefully selecting the correct paper type and loading them properly, you should be able to avoid most paper jams. If paper jams occur, an error message appears in the Display and the paper jam Diagnostic Display icon lights up on the Control Panel.
Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. If jams do occur, follow the steps outlined in Clearing Jams . If jams occur frequently, make sure that you are following these tips to avoid jams.
Clean the cartridge nozzles and contacts. See Wiping the Print Nozzles and Contacts . Replace the ink cartridges. See Replacing the Ink Cartridge . CAUTION: Non-Xerox ink cartridges will not fit correctly into the WorkCentre cartridge compartment. Troubleshooting...
Printer Problems Symptom Cause and Solution The printer does not The USB or parallel cable is not print. connected properly. The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable. If using a parallel cable, ensure that it is compliant with the IEEE 1284 standard.
Printer Problems (continued) Symptom Cause and Solution Part of the printed page The page layout is too complex. Simplify is blank. the page layout, and remove any unnecessary graphics from the document. The page orientation setting may be incorrect in the print driver. Change the page orientation in the Print Setup dialog box.
Printer Problems (continued) Symptom Cause and Solution The paper constantly There is too much paper in the Automatic jams. Paper Feeder. Remove some of the paper. If printing onto transparencies or labels, insert them one at a time in the Manual Paper Feeder.
Print Quality Problems Symptom Cause and Solution Light or blurred You may be using Draft quality or Normal characters. quality mode. Try using High 1200 dpi print quality mode. The print cartridge may be running out of ink. Replace the print cartridge. The PC Control Program Status Monitor shows the amount of ink left in the cartridge.
Print Quality Problems (continued) Symptom Cause and Solution Characters with white The print cartridge may be running out of lines ink. Replace the print cartridge. The Status monitor shows the amount of ink left in the cartridge. Remove and reinstall the print cartridge. See Section 5 Maintenance/Replacing the Ink Cartridge .
Print Quality Problems (continued) Symptom Cause and Solution Vertical straight lines are The print cartridge may be mis-aligned. not smooth in tables, See Section 5 Maintenance/Cartridge borders, and graphs. Alignment. Printed color does not The color print cartridge has run out of match screen colors.
Print Quality Problems (continued) Symptom Cause and Solution Color print quality is Ensure that you are using the correct poor. type of paper. See Section 1 Getting Started/Paper Guidelines . Ensure that the Media/Paper Type setting in the print driver is correct for the type of paper loaded.
Printer Quality Problems (continued) Symptom Cause and Solution Unexpected characters Make sure your application has the are printed or characters WorkCentre selected as the default are missing. printer. The printer cable may not be securely connected to the printer and the computer, or the printer cable may not he correct type.
Paper Feeding Problems Symptom Cause and Solution Paper is jammed during Clear the paper jam. See Section 6 printing. Troubleshooting/Paper Jams While the Machine is Printing . Paper sticks together. Ensure there is not too much paper in the Automatic Paper Feeder. Depending on the thickness of your paper, the feeder can hold up to 100 sheets of paper.
Paper Feeding Problems (continued) Symptom Cause and Solution Paper skews or buckles Ensure there is not too much paper in the Automatic Paper Feeder. Depending on the thickness of your paper, the feeder can hold up to 100 sheets of paper. Make sure the paper guide does not cause the paper to bow in the Automatic Paper Feeder.
Scanning Problems Symptom Cause and Solution The scanner does not Make sure you place the document to be scan. scanned face down on the document glass. There may not be enough available memory to hold the document you want to scan. Try the Pre-Scan function to see if that works.
Scanning Problems (continued) Symptom Cause and Solution The following message There may be a copying or printing job in appears on the computer progress. When the current job is screen: Scanner is busy completed, try the job again. receiving or printing data.
Also try shifting the image document on the platen to different locations (as, the home registration marks). Customization To have the WorkCentre Control Program run in a minimized mode, select Start>Programs>Xerox WorkCentre XK Series> Printer Control Program>Options, then check “run minimized”. Troubleshooting...
Status Message Codes on the Control Panel The following codes provide information on the current status of the machine. These codes appear in the Control Panel Display. Mode Code Descriptions Standby Standby mode Copy 025 to 400 Copy size (reduction. enlargement) 001 to 050 Copy quantity Menu...
Copier Item Specification Copy Mode Black and Color Scanner Type Flat-bed without Automatic Document Feeder Maximum Original size A4/Letter Maximum Paper Size A4/Letter/Legal Maximum Scan Width 216 mm Optical Resolution (H x V) 300 x 600 dpi Copy Quality Draft, Normal, Best Mono Copy Speed (A4) Draft: <...
General Specifications Item Specification Rated AC power input 110 to 240V AC Average power Under 15W (Standby) consumption Under 50W (Copy Mode) Under 35W (Scan/Print Mode) Machine Size 44 x 46 x 21 cm. Machine Weight 8.25 kg. (machine without paper) Operating Condition Temperature to 40...
Media Specifications Sizes Width x Length Type (mm x mm) Letter 216 x 279 Legal 216 x 356 182 x 257 210 x 297 Executive 184 x 267 148 x 210 A6 Card 105 x 148 Post Card 4x6 102 x 152 Index Card 3x5 76 x 127 Hagaki...
Media Specifications (continued) Feeding by Media Type Paper Type Feeding Method Normal copying paper Auto Feed Inkjet Paper Auto Feed Transparency Auto Feed Coated paper Auto Feed Label Manual Feed Envelope Auto Feed (use envelope guide) Ordinary card Auto Feed (use envelope guide) T-shirt paper Manual Feed Ordinary postcard...
Any unauthorised alteration which includes the addition of new functions or the connection of external devices may impact this certification. Please contact your local Xerox Europe representative for a list of approved accessories.In order to allow this equipment to operate in proximity to industrial, scientific...
and medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures taken. Appendix...
Energy Star This printer contains advanced energy conservation technology which reduces power consumption when it is not in active use. When the printer does not receive data for an extended period of time, power consumption is automatically lowered. The energy star problem does not represent EPA endorsement of any product or service. Appendix...