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Xerox WorkCentre XK50cx User Manual

Xerox workcentre xk50cx: users guide
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User Guide

700N00032
W o r k C e n t r e X K 5 0 c x

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  Also See for Xerox WorkCentre XK50cx

Xerox WorkCentre XK50cx Service Manual
Xerox WorkCentre XK50cx Service Manual 109 pages

  Related Manuals for Xerox WorkCentre XK50cx

  Summary of Contents for Xerox WorkCentre XK50cx

  • Page 1: User Guide

    User Guide 700N00032 W o r k C e n t r e X K 5 0 c x...
  • Page 2 Product names used in this guide may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. All non- Xerox brands and product names are trademarks or registered trademarks of their respective companies. Publication number: 700N00032...

  • Page 3: Table Of Contents

    T a b l e o f C o n t e n t s US ER G UI DE Safety Notes Where Do I Find It 1. INTRODUCING THE WORKCENTRE XK50cx Component Location Control Panel Functions Using the Number Keypad Editing Numbers or Names...
  • Page 4 U s e r G u i d e T A B L E O F C O N T E N T S Collate Loading Paper Loading Envelopes Using the Automatic Document Feeder 1-26 Paper Selection Paper Types Paper Guidelines Guidelines for Special Media 2.
  • Page 5 T A B L E O F C O N T E N T S 6. MAINTAINING YOUR XK50cx Cleaning the XK50cx Maintaining Ink Cartridges Cartridge Alignment 7. TROUBLESHOOTING Document Jams Paper Jams While Printing Tips for Avoiding Paper Jams LCD Display Error Messages 6-10 U s e r G u i d e...

  • Page 6: Safety Notes

    If you are not sure of the type of power available, consult your local power company. Do not allow anything to rest on the power cord. Do not locate the WorkCentre XK50cx where people will step on the cord.
  • Page 7 XK50cx should not be placed in a built-in installation unless proper ventilation is provided. Never push objects of any kind into the slots of the WorkCentre XK50cx as they may touch dangerous voltage points or short out parts which could result in a fire or electric shock.

  • Page 8: Where Do I Find It

    U s e r G u i d e W H E R E D O I F I N D I T In addition to this User Guide, your WorkCentre XK50cx comes complete with an Install Guide, CD, and a Warranty. If you do not see what you are looking for in this User Guide, check below to find the information.

  • Page 9: Introducing The Workcentre Xk50Cx

    Thank you for choosing the Xerox WorkCentre XK50cx, the dependable and efficient All-In-One machine that handles your Small Business or Home Office tasks with ease. Using the WorkCentre you can: • Send and receive faxes. • Print high resolution color or black- and-white documents.

  • Page 10: Component Location

    Component Location Take a moment to familiarize yourself with the XK50cx components and their location. Automatic Document Feeder Document Guide Control Panel U s e r G u i d e C O M P O N E N T L O C A T I O N Document Input Tray Paper Exit Tray...
  • Page 11 C O M P O N E N T L O C A T I O N Automatic Paper Feeder with Extension AC Power Cord Connector Document Glass Cover Telephone Connections LINE Connector Parallel Connector U s e r G u i d e...

  • Page 12: Control Panel Functions

    C O N T R O L P A N E L F U N C T I O N S Control Panel Functions Use to adjust contrast level prior to copying, faxing or scanning Use to select copy, fax and scan quality Use to select color or mono for copy,...
  • Page 13 C O N T R O L P A N E L F U N C T I O N S Use to display current job status Use to redial last phone number called or to add a pause when storing a number in the phone book memory Use to dial calls and send fax documents by entering...

  • Page 14: Using The Number Keypad

    U S I N G T H E N U M B E R K E Y P A D A s s i g n e d n u m b e r s , l e t t e r s K e y o r c h a r a c t e r s A >...

  • Page 15: Editing Numbers Or Names

    E D I T I N G N U M B E R S O R N A M E S Editing Numbers or Names If you make a mistake, move the cursor under the wrong character by pressing Left or Right Press the correct number to change or press Clear/...

  • Page 16: Using The Xk50Cx Menu

    U S I N G T H E X K 5 0 C X M E N U U s e r G u i d e Using the XK50cx Menu Your WorkCentre XK50cx has various pre-set features you can change using the Menu. This section covers: •...

  • Page 17: Menu Options

    Menu Options Your WorkCentre XK50cx has various preset features which you can change. This section describes all XK50cx menu options except for Faxing, which is described in later chapters and in the Electronic User Guide. Reviewing System Data Options You can review the current System Data...
  • Page 18 R E V I E W I N G S Y S T E M D A T A O P T I O N S 1.10 U s e r G u i d e Setting a System Data Option System Data options are listed on the following page.

  • Page 19: System Data Options

    S Y S T E M D A T A O P T I O N S System Data Options O p t i o n PAPER SIZE The paper size - Letter, A4, or Legal. MESSAGE CONFIRM A report showing whether the transmission was successful, how many pages were sent, and more.
  • Page 20 CONT POLL REPORT You can configure your WorkCentre XK50cx to automatically poll and retrieve faxes from unattended fax machines. When enabled, a multi-communication report is printed every time continuous polling ends.
  • Page 21 S Y S T E M D A T A O P T I O N S O p t i o n D e s c r i p t i o n FAX PRINT QUALITY Specifies the print quality of incoming faxes, Letter Quality (LQ) or Draft.

  • Page 22: System Id

    Note: If there is a number previously registered, it appears in the display. 1.14 U s e r G u i d e S Y S T E M I D System ID In some countries you are required by law to indicate your fax number on any fax you send.

  • Page 23: Date And Time

    Date and Time If you are setting up the machine for the first time, or if the machine has not been operated for an extended period of time, SET DATE AND TIME, and PRESS START will appear on the LCD display. Press Menu + Select A flashing cursor prompts you to enter the...
  • Page 24 1.16 U s e r G u i d e D A T E A N D T I M E Setting the Clock Mode You can configure your machine to display time using either a 12 hour or 24 hour format.

  • Page 25: System Setup

    System Setup Through the System Setup menu on the LCD panel, you can change the following: • Ringer Volume (Off, Low, Medium, High) • Default settings for the following: • Quality: sets the default resolution to Draft, Normal, or Best. •...
  • Page 26 1.18 U s e r G u i d e S Y S T E M S E T U P Setting Ringer Volume, Sound Control and Language To set the Ringer Volume, Sound Control or Language, perform the following steps: Press Menu Press Up desired option appears.
  • Page 27 Adjusting Speaker Volume Press On-Hook Dial to adjust the speaker volume. If you cannot hear a dial tone, check the phone connection. Press Up or Down desired volume level 1 - 4 is displayed. Press On-Hook Dial to return to standby mode.
  • Page 28 1.20 U s e r G u i d e S Y S T E M S E T U P Changing the Default Settings To display or change default printer settings: Press Menu The LCD display indicates RINGER VOLUME. Press Down SETTINGS? appears in the LCD display.

  • Page 29: Memory Clear

    Memory Clear You can clear the following XK50cx memory stores: • System ID • System Data • Phonebook and Schedule Job • Transmit and Receive Journal Fax Menu Options Menus 6 through 11 are used to set various fax options, and are described in Chapter Three.

  • Page 30: Receive Mode

    1.22 U s e r G u i d e R E C E I V E M O D E Receive Mode The XK50cx is set to automatically answer incoming calls. See Chapter Four, Receiving a Fax, for information on other receive modes.

  • Page 31: Collate

    C O L L A T E PHONE BOOK Lists Speed Dial and Group Dial numbers. SYSTEM DATA A report containing the current settings of all user selectable options. SCHEDULE JOB Provides information about documents stored for Delayed Send, Priority Send, Memory Send, TX Polling, and Continuous Polling.

  • Page 32: Loading Paper

    Automatic Paper Feeder Note: If you experience problems feeding paper, place the media into the Paper Feeder one sheet at a time. Note: If envelopes jam while printing, try reducing the number of envelopes in the Automatic Paper Feeder. 1.24 U s e r G u i d e L O A D I N G P A P E R Loading Paper...
  • Page 33 Load the print material in the Automatic Paper Feeder. Ensure that the right edge of the media is in contact with the right side of the Automatic Paper Feeder. Do not exceed the rated capacity. Do not mix different types of print media. Load paper or transparencies with the print side facing you.

  • Page 34: Loading Envelopes

    Note: Do not feed stamped envelopes. Note: Never use envelopes with clasps, snaps, windows, coated linings, or self-adhesive seals. These envelopes may severely damage the printer. Automatic Document Feeder 1.26 U s e r G u i d e L O A D I N G E N V E L O P E S Loading Envelopes Load envelopes with the address side facing up.

  • Page 35: Paper Selection

    P A P E R S E L E C T I O N Paper Selection One of the most important things you can do to assure the best possible printing performance of your machine is to select the correct paper. Your machine produces letter quality print on most plain bond papers, including cotton bond and photocopying papers;...

  • Page 36: Paper Types

    P A P E R T Y P E S Paper Types O p t i o n D e s c r i p t i o n Plain Paper The machine supports paper sizes of letter, legal, and A4 in portrait orientation.

  • Page 37: Paper Guidelines

    P A P E R G U I D E L I N E S Paper Guidelines When selecting or loading paper, envelopes, or other special media, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality.

  • Page 38: Guidelines For Special Media

    G U I D E L I N E S F O R S P E C I A L M E D I A 1.30 U s e r G u i d e • DO NOT use damaged or poorly made envelopes.
  • Page 39 G U I D E L I N E S F O R S P E C I A L M E D I A • Store unused media at temperatures between 59 and 86 degrees Fahrenheit (15 to 30 degrees Centigrade).
  • Page 40 1.32 U s e r G u i d e...

  • Page 41: The Basics: Printing And Copying

    This chapter provides basic instructions for printing and copying documents. C h a p t e r T w o T H E B A S I C S : P R I N T I N G A N D C O P Y I N G U s e r G u i d e...

  • Page 42: Copying A Document

    U s e r G u i d e C O P Y I N G A D O C U M E N T Copying a Document The WorkCentre XK50cx is a high quality copier that offers the following features: •...

  • Page 43: Special Copy Features

    S P E C I A L C O P Y F E A T U R E S Press Start to begin copying. Special Copy Features You can set the following special features by pressing Reduce/Enlarge Control Panel: • Press Reduce/Enlarge CLONE appears in the LCD.

  • Page 44: Collating

    U s e r G u i d e C O L L A T I N G Collating When on, the machine sorts the copy job. For example 2 copies of a 3 page job will print one complete document followed by the second complete document.

  • Page 45: Printing

    Printing You can use the XK50cx with all Windows programs. Be sure to set the XK50cx as the default printer for all your Windows 95/98, Windows 2000, or Windows NT 4.0 operations. Most Windows software programs allow you to make changes to the printer settings.

  • Page 46: Printer Settings

    U s e r G u i d e P R I N T E R S E T T I N G S Click on OK to close the Properties dialog box. After making any necessary changes to the printing parameters, click on OK to start the print job.

  • Page 47: Sending A Fax

    C h a p t e r T h r e e S E N D I N G A F A X This chapter explains how to use the XK50cx to send a fax. Advanced fax features and procedures are described in the Electronic User Guide.

  • Page 48: Preparing Documents For Faxing

    P R E P A R I N G D O C U M E N T S F O R F A X I N G Note: If your document falls into any of these categories, use the document glass only. U s e r G u i d e Preparing Documents for Faxing Use the following guidelines to prepare...

  • Page 49: How To Send A Fax

    H O W T O S E N D A F A X How to Send a Fax To fax a document using the Automatic Document Feeder (ADF): Adjust the document guide on the ADF to match the width of the document. Slide the document face up into the ADF until DOCUMENT READY appears in the LCD display.

  • Page 50: Canceling A Fax

    U s e r G u i d e C A N C E L I N G A F A X To fax a document from the document glass: Place the document face down on the document glass, and lower the top. Press Fax Use the keypad to dial the number of the remote fax machine.

  • Page 51: Setting Resolution And Contrast

    S E T T I N G R E S O L U T I O N A N D C O N T R A S T Setting Resolution and Contrast When sending typical text based documents,the default resolution and contrast settings produce good results.

  • Page 52: Contrast

    R e c o m m e n d e d f o r : M o d e Darken Documents containing light print or faint pencil markings. Normal Faxing most documents. Lighten Documents containing dark print. Photographs or Photo documents containing color or shades of gray.

  • Page 53: Sending A Fax After Talking

    S E N D I N G A F A X A F T E R T A L K I N G Sending A Fax After Talking If you have a phone connected to the EXT jack, you can send a fax after speaking with a person at the remote site.

  • Page 54: Confirming Fax Transmission

    C O N F I R M I N G F A X T R A N S M I S S I O N U s e r G u i d e Confirming Fax Transmission You can verify that a fax was sent correctly by printing a Message Confirmation Report.

  • Page 55: Receiving A Fax

    C h a p t e r F o u r R E C E I V I N G A F A X Your WorkCentre XK50cx, can automatically answer, receive and print all incoming faxes. See the Electronic User Guide for advanced fax features and procedures.

  • Page 56: Receive Modes

    Note: During PC file printing, an incoming fax will be received and stored in memory. U s e r G u i d e R E C E I V E M O D E S Receive Modes You can configure your machine to FAX, TEL or ANS/FAX mode.
  • Page 57 • DRPD: Distinctive Ring Pattern Detection is a telephone company service that allows you to use a single telephone line to answer many different telephone numbers. The calling number is identified by a distinctive ringing pattern consisting of various combinations of long and short rings.

  • Page 58: Adjusting Ringer Volume

    A D J U S T I N G R I N G E R V O L U M E Note: To change the number of rings before the machine answers an incoming call, see System Data Options in Chapter One.

  • Page 59: Advanced Fax Features

    A D V A N C E D F A X F E A T U R E S Advanced Fax Features See the Electronic User Guide for advanced fax features and procedures. U s e r G u i d e...
  • Page 60 U s e r G u i d e...

  • Page 61: How To Scan Photos And Documents

    Your WorkCentre XK50cx is equipped with a True Color Quality Scanner capable of reproducing color charts, photographs, graphics or printed text. These images can be copied or scanned directly into your PC workstation using the WorkCentre TWAIN Scanner Program, and edited with the Pagis Pro software included with your XK50cx.

  • Page 62: Easy Scanning

    LCD) or place the document face down on the document glass. Make sure the Scan to PC program is running. Click the Windows Start button then select Programs WorkCentre XK50cx Use the Control Panel buttons to adjust Quality, Lighten/Darken, or Color/B&W settings to suit your requirements.
  • Page 63 For other Scan to PC options, click the Scan to PC Preference tab. For more information about scanning, please see the Pagis Pro User Guide and the Xerox WorkCentre TWAIN Scanner program Help. For additional instructions, refer to the Pagis Pro User Guide.

  • Page 64: Advanced Scanning

    The Pagis Scan Tool opens to the Scanner tab. The Scanner Setup Wizard opens automatically. Follow the onscreen instructions to select Xerox WorkCentre XK50cx as the Scanning Source. Click Finished when done to redisplay the Pagis Scan Tool. Click the Pagis Scan tool Prescan button.

  • Page 65: Maintaining Your Xk50Cx

    This section describes maintenance procedures for: • Cleaning the Automatic Document Feeder and document glass • Maintaining Ink Cartridges C h a p t e r S i x M A I N T A I N I N G Y O U R X K 5 0 c x U s e r G u i d e...

  • Page 66: Cleaning The Xk50Cx

    If they are dirty, copies and documents sent to another fax machine may not be clear. Power off the WorkCentre XK50cx by unplugging it from the wall outlet. Lift the Automatic Document Feeder gently on the Panel Cover assembly. The Automatic Document Feeder will raise and click into position.

  • Page 67: Maintaining Ink Cartridges

    M A I N T A I N I N G I N K C A R T R I D G E S Clean the document glass with a soft cloth and glass cleaner. Do not spray the cleaner directly onto the document glass. Always spray the cleaner onto the cloth.
  • Page 68 M A I N T A I N I N G I N K C A R T R I D G E S U s e r G u i d e • If you have an opened ink cartridge you are not currently using and do not have an available print cartridge storage unit, store it in an airtight...
  • Page 69 LCD display. Press Start PRINTING... appears on the LCD display. The WorkCentre XK50cx prints a head cleaning test pattern. Notice the series of diagonal lines across the top and bottom of the test pattern. Breaks within a line of the same color indicate a clogged nozzle.
  • Page 70 M A I N T A I N I N G I N K C A R T R I D G E S U s e r G u i d e Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the Clean Head process, the problem may be caused by dried ink on...
  • Page 71 M A I N T A I N I N G I N K C A R T R I D G E S Installing Ink Cartridges The WorkCentre XK50cx is a dual cartridge Inkjet printer. You must use a black and a color ink cartridge.
  • Page 72 M A I N T A I N I N G I N K C A R T R I D G E S Electrical Contacts Note: Avoid touching the electrical contacts on the cartridge. Ensure that there are no pieces of tape remaining on the cartridge.
  • Page 73 M A I N T A I N I N G I N K C A R T R I D G E S Press Down and choose from LEFT, RIGHT or BOTH. Press Select your choice appears in the display. The display prompts you to confirm RIGHT CARTRIDGE? NEW BLACK and/or LEFT CARTRIDGE? NEW COLOR.

  • Page 74: Cartridge Alignment

    6.10 U s e r G u i d e C A R T R I D G E A L I G N M E N T Cartridge Alignment You should print the cartridge alignment test if vertical lines or characters appear crooked.
  • Page 75 C A R T R I D G E A L I G N M E N T Enter the number of the line which appears the straightest from pattern A (example - for the second line, enter 02) Press Down to confirm your selection.
  • Page 76 6.12 U s e r G u i d e...

  • Page 77: Troubleshooting

    This section describes Troubleshooting procedures for: • Document Jams • Paper Jams While Printing • Tips for Avoiding paper Jams • LCD Display Error Messages For help diagnosing common printer, print quality, paper feeding and scanning problems, please see the Electronic User Guide.

  • Page 78: Document Jams

    Automatic Document Feeder (ADF) Top Cover ADF Top Cover Lip U s e r G u i d e D O C U M E N T J A M S Document Jams If a document jams while it is feeding through the ADF, DOCUMENT JAM appears in the LCD display.

  • Page 79: Paper Jams While Printing

    P A P E R J A M S W H I L E P R I N T I N G Paper Jams While Printing If paper jams occur, PAPER JAM appears in the LCD display. Follow the steps below to clear jam.

  • Page 80: Tips For Avoiding Paper Jams

    T I P S F O R A V O I D I N G P A P E R J A M S U s e r G u i d e Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams.

  • Page 81: Lcd Display Error Messages

    CLOSE COVER securely latched. M e a n i n g Following the procedure in Installing Ink Cartridges in the WorkCentre XK50cx Installation Guide, remove and re-install the print cartridge. Install a new ink cartridge. Check the number and enter under another location.
  • Page 82 L C D D I S P L A Y E R R O R M E S S A G E S L C D D i s p l a y GROUP NOT AVAILABLE B&W ONLY VALID! GO ON? MEMORY FULL NO.
  • Page 83 L C D D I S P L A Y E R R O R M E S S A G E S L C D D i s p l a y M e a n i n g PAPER JAM Paper jammed inside the unit.
  • Page 84 L C D D I S P L A Y E R R O R M E S S A G E S U s e r G u i d e...

  • Page 85: I N D E X

    I N D E X I n d e x U S ER GU I DE This comprehensive index includes the Install Guide, this User Guide, and the electronic User Guide. The following abbreviations are used in this index to reference these documents: [IG] = Install guide [UG] = User Guide...
  • Page 86 alignment, cartridge... [IG], 1-9 alphanumeric characters, entering ..[UG], 1-6 ANS/FAX receive mode ...[UG], 4-2 answer on rings ... [UG],1-12 auto journal ... [UG],1-11 automatic redial... [e-UG] Basic Functions ...[IG], 2-1 basic scanning... [e-UG] being polled by a remote machine (POLL TX) ... [e-UG] black-and-white...
  • Page 87 Europe, Safety and legal requirements for Xerox ... [e-UG] number, redialing ... [e-UG] print quality... [UG],1-13 problems... [e-UG] receiving a ...[IG], 2-6 receive mode... [UG], 4-2 transmission, confirming ... [UG], 3-8 faxing canceling ... [UG], 3-4 confirming fax transmission... [UG], 3-8 how to send a fax ...
  • Page 88 ink cartridge nozzle test ... [UG], 6-4 ink cartridges... [UG], 6-3 wiping nozzles and contacts ... [UG], 6-6 making connections ...[IG], 1-3 memory, redial... [e-UG] memory send ... [e-UG] memory transmission ... [e-UG] menu features ... [UG], 1-8 options you can change ...
  • Page 89 ... [e-UG] remote machines, polling ... [e-UG] remote RCV code ... [UG], 1-11 reports... [UG], 1-22 reports, printing ... [UG], 1-22 requirements for Xerox Europe, safety and legal ... [e-UG] resolution... [UG], 3-5 retry redial... [e-UG] ringer equivalence number ...
  • Page 90 storing ... [e-UG] stand-alone fax machine without a PC ... [e-UG] standby operation ... [e-UG] canceling ... [e-UG] start Pagis Pro ... [e-UG] storing speed dial numbers for group dialing ... [e-UG] system data options ...[UG]1-9,1-11 answer on rings ... [UG], 1-12 auto journal ...