Macintosh Troubleshooting (Mac Os 9.X, Mac Os X, Version 10.2 And Higher) - Xerox Phaser 8510MFP Advanced Features Manual

Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version
10.2 and Higher)
The following procedure eliminates cabling, communication, and connection problems. Once
you complete these steps, print a test page from your software application.
Note:
If the job prints, no further system troubleshooting is necessary. If there are
print-quality problems, see the User Guide at www.xerox.com/office/8510_8560support.
Mac OS 9.x Troubleshooting
Perform these steps only for Mac OS 9:
1. Open the Chooser, and then click the LaserWriter driver.
2. Do one of the following:
■ If the system's name appears, your device is communicating through the network. You
do not need to perform any additional steps.
If the system's name does not appear, proceed to Step 3.
■
3. Verify that the system is plugged in, turned On, and connected to an active network.
4. Verify the cable connection from the network to the system.
5. Follow these steps:
a. From the system's control panel, verify that EtherTalk is enabled. If it is not, enable it
in the control panel, and then reset the system.
b.
Print the Configuration page and verify that EtherTalk is enabled.
c. From the Configuration page, verify the Zone. If you have multiple zones on your
network, verify that your system appears in the desired zone.
6. If you are still unable to print, access PhaserSMART Technical Support through
CentreWare IS:
a. Launch your web browser.
b. Enter the system's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx).
c. Select Support.
d.
Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
See also:
www.xerox.com/office/8510_8560support
Phaser® 8510/8560MFP Multifunction Product
3-20
Macintosh