Appendix A: Warranty And Field Service - Aerotech VascuLathe ACS Series User Manual

®
VascuLathe -ACS Hardware Manual

Appendix A: Warranty and Field Service

Aerotech, Inc. warrants its products to be free from defects caused by faulty materials or
poor workmanship for a minimum period of one year from date of shipment from Aero-
tech. Aerotech's liability is limited to replacing, repairing or issuing credit, at its option,
for any products that are returned by the original purchaser during the warranty period.
Aerotech makes no warranty that its products are fit for the use or purpose to which they
may be put by the buyer, where or not such use or purpose has been disclosed to Aero-
tech in specifications or drawings previously or subsequently provided, or whether or
not Aerotech's products are specifically designed and/or manufactured for buyer's use
or purpose. Aerotech's liability or any claim for loss or damage arising out of the sale,
resale or use of any of its products shall in no event exceed the selling price of the unit.
Aerotech, Inc. warrants its laser products to the original purchaser for a minimum period
of one year from date of shipment. This warranty covers defects in workmanship and
material and is voided for all laser power supplies, plasma tubes and laser systems sub-
ject to electrical or physical abuse, tampering (such as opening the housing or removal
of the serial tag) or improper operation as determined by Aerotech. This warranty is also
voided for failure to comply with Aerotech's return procedures.
Claims for shipment damage (evident or concealed) must be filed with the carrier by the
buyer. Aerotech must be notified within (30) days of shipment of incorrect materials. No
product may be returned, whether in warranty or out of warranty, without first obtaining
approval from Aerotech. No credit will be given nor repairs made for products returned
without such approval. Any returned product(s) must be accompanied by a return author-
ization number. The return authorization number may be obtained by calling an Aero-
tech service center. Products must be returned, prepaid, to an Aerotech service center
(no C.O.D. or Collect Freight accepted). The status of any product returned later than
(30) days after the issuance of a return authorization number will be subject to review.
After Aerotech's examination, warranty or out-of-warranty status will be determined. If
upon Aerotech's examination a warranted defect exists, then the product(s) will be
repaired at no charge and shipped, prepaid, back to the buyer. If the buyer desires an
airfreight return, the product(s) will be shipped collect. Warranty repairs do not extend
the original warranty period.
After Aerotech's examination, the buyer shall be notified of the repair cost. At such time,
the buyer must issue a valid purchase order to cover the cost of the repair and freight, or
authorize the product(s) to be shipped back as is, at the buyer's expense. Failure to
obtain a purchase order number or approval within (30) days of notification will result in
the product(s) being returned as is, at the buyer's expense. Repair work is warranted for
(90) days from date of shipment. Replacement components are warranted for one year
from date of shipment.
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-war-
ranty status, the buyer must issue a valid purchase order to cover the added rush serv-
ice cost. Rush service is subject to Aerotech's approval.
www.aerotech.com
Warranty and Field Service
Appendix A
Laser Products
Return Procedure
Returned Product War-
ranty Determination
Returned Product Non-
warranty Determination
Rush Service
51