Troubleshooting - Genicom 930 User Manual

Problem:
Nothing happens when I turn on the printer.
Solution:
Check the power cord connection to the outlet. If you are
using a power strip, make sure it is turned on, and that the
fuse has not blown nor the circuit breaker tripped.
Problem:
The printer does not print when the computer sends data.
Solutions:
1. Is the SEL light on? If not, press the
2. Check that the interface cable is securely connected to
both the printer and the computer.
3. If you have the optional serial interface board installed,
check to be sure that it is firmly seated in the printer.
S
ection 4:
key.
SEL

Troubleshooting

Problem:
I'm getting strange symbols, incorrect fonts, etc., when I try
to print a document.
Solutions:
1. Check to be sure that the printer driver you have selected
in your software matches the printer emulation. (Press
and keys, then press
SHIFT SEL
print a line showing the emulation you have selected.)
2. If you have embedded any printer commands in your
software, check to be sure that you entered them cor-
rectly.
Problem:
Ink smears on the paper when I print on narrow forms.
Solution:
This may be caused by excessive printhead travel from the
centering position. Enter the Menu and set the Centering
Position to MODE 1 (see Menu Mode in Section 3). For
wide-carriage Model ML321T, if MODE 1 doesn't work,
try setting the Centering Position to MODE 2.
key: this will
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