Chapter 4. Warranty And Repair; Rxt Media Recommendation; Contacting Spectraguard Support - Spectra Logic Spectra RXT Media Troubleshooting Manual

Spectra logic spectra rxt media: supplementary guide

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Table of Contents

Warranty and Repair

This chapter reviews the RXT150 warranty and Spectra Logic's repair policies and

processes:

• Contacting SpectraGuard Support on page 37

• RMA Returns on page 38

• RXT150 Repair Policy on page 39

Note: This warranty applies only to the RXT150. It does not include RXT

media.

Spectra Logic recommends storing spare RXT media on site for facilities requiring

immediate access to spare media to accommodate data growth or replace failed media.

This practice is recommended for all media, including RXT media and tape cartridges.

United States and Canada

Mexico, Central America, and South America

Asia, Australia, and New Zealand

Europe, Africa, and the Middle East

Note: Product documentation and knowledge base articles are available

on Spectra Logic's Web site at www.SpectraLogic.com/Support.

800.227.4637 or 303.449.0160

support@spectralogic.com

303.449.0160

support@spectralogic.com

+44 (0) 870 112 2185

gb-spectralogicsupport@kodak.com

Table of Contents

Troubleshooting

Do you have a question about the Spectra RXT Media and is the answer not in the manual?

Rxt150