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Appendix B Customer Services
About Our Services
About Our Services
Customer Care
66
JDSU offers an unmatched portfolio of services to deploy,
support and innovate purchased equipment through its
Customer Care and Global Services and Solutions organi-
zations. Customer Care is standard with every product
sale and consists of business hour technical assistance,
in-warranty repair, calibration, and upgrade services.
Global Services and Solutions provides professional
services to optimize product capabilities and maximize
efficiencies, including field engineering and deployment,
technical training, product support, consulting and custom
software development. Together these organizations
supply the services necessary successfully utilize
purchased equipment.
Customer Care is accompanied with the sale of every
JDSU product. Customer Care services include:
– Needs Analysis on Products and Services
– Comprehensive Product and Service Literature
– Pre-Sales Consulting
– Technical Assistance (Business Hour)
– Instrument Repair (Under Warranty Repair and Cali-
bration Services)
– Immediate Return Authorizations
Contact a Customer Care representative through your
local distributor or by accessing www.jdsu.com for infor-
mation on upgrades, calibration, warranty policies or any
of Global Services and Solutions offerings. Representa-
tives also provide assistance with product repairs and
returns.
DSAM Product Family Quick-Start Guide Rev. 001
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