Changing A Group's Fallback Destination - Avaya 9600 Series Manual

3. Select the required state using the soft keys:
• InS (In Service) – The groups operates as normal, distributing calls to available
members of the group.
• NS (Night Service) – The group is in 'night service' mode. Calls are redirected to its
night service fallback destination if set, otherwise to voicemail if available. A hunt group
can also be put into and out of night service automatically by the telephone system
using a time profile.
• OOS (Out of Service) – The group is out of service. Calls are redirected to its out of
service fallback destination if set, otherwise to voicemail if available. The phone displays
an O when one of the groups of which your are a member is out of service.
• TP (Time Profile) – This setting indicates that the group's status is being controlled by a
time profile on the telephone system. That time profile sets when the group is in service
and in night service. You can override this to put the group into the Out of Service state.
You can then use the phone to returns the group to time profile control when required.
Related links
Group Service Status and Fallback

Changing a Group's Fallback Destination

You may be able to use the Features menu to change the fallback destination for some hunt
groups of which you are a member. These are the destinations to which the hunt groups calls are
routed when it is in either night service state or the out of service state. The destination can be
another group, another user or a dialing code configured by you system administrator.
• The system administrator is able to configure whether you have access to the Membership,
State and Fallback options of a group. If you are not configured for any groups, the Group
menu is not shown
Procedure
1. Press the Features soft key if shown.
• To do this during a call, press the
2. Use the cursor keys to select Group.
3. Use the cursor keys to select Fallback.
• Use the left/right cursor keys to switch between altering night service or out of service
settings.
• Use the cursor keys to scroll through the list of hunt groups you can configure in the
current mode.
• To change the fallback destination of the currently highlighted hunt group, press Edit.
• To change the fallback destination of all the hunt groups, press More and then press
Edit All.
November 2021
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PHONE key and then press Features.
Using 9600 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
Group Service Status and Fallback
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