Avaya one-X 9608 Quick Reference

Scrolling and navigation

A navigation icon appears in the phone display to indicate that you can scroll to more options or
information. Use the right and left navigation arrows to move between the Phone screen and
Features list or the Features list and System Numbers list. Go to other screens when the paging
icon (left- and right-facing arrows) displays on a line or to move the cursor right or left when entering
text.
The softkey labels will change according to the options available for the selected line. The OK button
is a shortcut for the default action. For example, when you select an entry in your contacts list,
pressing the OK button places a call to that person.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network settings,
and log out. When you press the Home button, you see one of the following menus, depending on
how your administrator has set up your system and on the applications available to you:
• Options & Settings...
• Browser...
• Network Information...
• About Avaya one-X
• Log Out
Options & Settings lets you change your call settings, personalize button labels, adjust brightness
and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more. See
Options & Settings for more information.
The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. See Viewing Network Information
set up Web applications, this option appears under the Phone Settings menu instead.
About Avaya one-X provides the release number of your telephone software.
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in.
Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker to answer using the
speakerphone, or press Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK.
Making a call
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line.
2. Dial the number you want to call.

Making an emergency call

You do not have to be logged in to make an emergency call. If emergency calling was set up by
your system administrator, the Phone screen has an Emergency softkey to immediately connect
you with a preset emergency services number.
Important:
During telephone failover (switching between telephone system servers during a system failure)
the Emergency softkey may not be available until your telephone is connected with an alternate
server, usually within several seconds.
for information. If your administrator has
1. Press the Emerg. softkey. If you do not see an Emerg. softkey, pick up the handset or press
the Phone button, then press the Emerg. softkey.
2. If the telephone prompts "Do you want to make an emergency call?" press the Yes softkey.
Some phone systems will call back to confirm the emergency status. The phone automatically
answers the incoming call on the Speaker and displays "Emergency Call in Progress".
3. To end the emergency call, press the End Call softkey or press the Speaker button.

Making a call using edit dialing

Edit dialing works just like making a call on your cell phone - just start entering the number without
hearing a dial tone. Using softkeys, you can change the number/character format or backspace to
"edit" the number before actually dialing it.
Putting a call on hold
1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
4. Press Resume or the line button of the held call to retrieve the call. Your system administrator
may have administered the Hold Recall feature, which alerts you visually and with a priority
ring to remind you of a held call after a certain period of time.

Transferring a call

1. From the Phone screen, if the call to be transferred is not already active (highlighted), select
the line on which the call to be transferred appears.
2. Press Transfer.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the History list.
4. If unattended transfers have been administered, you can hang up now if you do not want to
announce the call. Otherwise, press Complete or OK

Forwarding calls

1. From the Phone screen, scroll right to access the Features menu.
2. Select Call Fwd.
3. Enter the number to which you want to forward your calls as the destination, then press
Enteror OK.
After you enter the forwarding number, you hear a confirmation tone.
4. Press OK to turn the call forwarding feature off if it is already on.

Conference calls

Setting up a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the History list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.
6. Press Drop at any time to drop the last person added to the conference call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call.
2. Press Conf, or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.