Avaya one-X Series Quick Reference Manual

Answering and calling

Answering a call when you are on another call
1. Scroll to the line that displays the incoming
call.
2. Press Answer or OK.
The deskphone places the previous call on hold.
Searching and calling a contact
1. Press CONTACTS.
2. Using the dialpad, type the name that you
want to search.
3. Press Call or OK.
Calling a person from the call history
1. Press HISTORY.
2. To view a separate list of all calls, scroll left
or right.
3. Select the person that you want to call.
4. Press OK or the Call softkey.
Calling a contact on a secondary number
1. Press CONTACTS.
2. Search and select the contact whom you
want to call.
3. Press Details.
4. From the contact details, select the number
that you want to call.
5.
Press Call.

Making an emergency call

You do not have to be logged in to make an
emergency call.
1. Press the Emerg. softkey.
2. At the prompt, press Yes.
3. To end the emergency call, press Speaker
or the End Call softkey.
For more information: Go to www.avaya.com/support
guide, interactive document, and software downloads.
Avaya one-X ® Deskphone 9608/9611G SIP 6.2 Quick Reference Guide

Dialing an E.164 number

1. Lift the handset.
2. Press SPEAKER or HEADSET as required.
3. Press * * or the plus (+) softkey to display
the plus sign (+) sign.
4. Dial the number that you want to call.

Transferring a call

1. Select the line on which the display shows
the call you want to transfer.
2. Press Transfer.
3. Dial the telephone number, or call the
person from the Contacts list or the History
list.
4. To announce the call, press Complete or
OK.

Forwarding calls

1. From the Features menu, select Call Fwd.
1. Enter the number to which you want to
forward your calls.
2. Press Enter or OK.
Features

Enabling Send All Calls feature

1. From the Features menu, select Send All
Calls.
2. Press OK or the line button on which Send
All Calls appears.

Setting automatic callback

1. When you receive the busy signal, go to the
Features menu.
2. Select Auto Callback.
3. Press OK or the corresponding line button.

Parking a call

1. During an active call, go to the Features
menu.
for latest support information, including the user guide, administrator guide, installation and maintenance
2. Select Call Park.
3. Press OK or the corresponding line button.
4. On the other deskphone, press the Call
Park line/feature button.
Configuring simultaneous ringing for multiple
phones using EC500
1. From the Features menu, select EC 500.
2. Press OK.

Conferencing

Setting up a conference call

1. Select your active call.
2. Press Conf.
3. Dial the telephone number, or call the
person from the Contacts list or the History
list.
4. When the person answers, press Join or
OK.
5. To add another person, press Add and
repeat Step 3 and Step 4.

Adding a person on hold to a conference call

1. Select your active call.
2. Press Conf or Add if you are already in a
conference.
3. Select the on-hold call.
4. Press Resume to take the call off hold.
5. Press Join or Conf.
Paging
Initiating a group page
1. Dial the group pilot number.
2. Wait for seven seconds before you speak.
3. To end the ongoing page, press the End
Call softkey.
August 2012