Using The Handoff - Push/Pull Feature - Mitel MiVOICE OFFICE 250 User Manual

Mitel 5320e/5330e/5340e User Guide
Check with your system administrator to see which routing type has been programmed for you.
Your administrator can modify these routing types by adding or removing routing steps, adding
or removing destinations, and changing the ring timers, if required.
To ensure that calls are routed correctly to your mobile and home phones, inform your system
administrator if either of these phone numbers change.
The following call types do not follow Dynamic Extension Express:
• Hunt group calls
• Hunt group announcement/overflow calls
• Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
Note: A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call will recall
the extension where it was placed on hold when the hold timer expires.

Using the Handoff - Push/Pull Feature

Dynamic Extension Express also includes the Handoff feature, which includes the following
functions:
• Push: The Handoff "push" function allows you to move an active call from any of your
internal associated destinations (unless that destination is a 5610 Cordless Handset or a
UC Express SIP Softphone) to an associated destination without disconnecting audio. The
push function is useful if you are leaving the work area, but want to remain connected to
an active call.
• Pull: The Handoff "pull" function allows you to pull a call that was previously routed to your
mobile or home phone back to any of your internal associated destinations (unless that
destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function
is useful if you answer a call on your mobile phone and then return to your desk.
To use the Dynamic Extension Express – Handoff "push" feature:
1. While on an active call at your IP phone, press
IN PROGRESS appears on the display and the call rings all of your associated destinations
(except voice mail).
2. Press # to accept and answer the call at your mobile or home phone. You are immediately
connected to the other parties at the new destination. When the call is switching over to
the new destination, there may be a momentary break in audio, which may be noticeable
to the other parties on the call.
To use the Dynamic Extension Express – Handoff "pull" feature:
While on an active call on an associated destination device, dial 388. A confirmation tone is
played and the call is pulled back to your IP phone. The call is connected immediately and you
can then access system features such as conference, hold, and transfer.
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(Special), and then dial 388. HANDOFF