Using The Handoff - Push/Pull Feature - Mitel 5312 User Manual

Call Features
The following call types do not follow Dynamic Extension Express:
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Using the Handoff - Push/Pull Feature

Dynamic Extension Express also includes the Handoff feature, which includes the following
functions:
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To use the Dynamic Extension Express – Handoff "push" feature:
1. While on an active call at your IP phone, press
2. Press # to accept and answer the call at your mobile or home phone.
To use the Dynamic Extension Express – Handoff "pull" feature:
NOTE
To cancel the Dynamic Extension Express – Handoff feature:
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Hunt group calls
Hunt group announcement/overflow calls
Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call
NOTE
will recall the extension where it was placed on hold when the hold timer
expires.
Push: The Handoff "push" function allows you to move an active call from any of your
internal associated destinations (unless that destination is a 5610 Cordless Handset or a
UC Express SIP Softphone) to an associated destination without disconnecting audio. The
push function is useful if you are leaving the work area, but want to remain connected to
an active call.
Pull: The Handoff "pull" function allows you to pull a call that was previously routed to your
mobile or home phone back to any of your internal associated destinations (unless that
destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function
is useful if you answer a call on your mobile phone and then return to your desk.
HANDOFF IN PROGRESS appears on the display and the call rings all of your
associated destinations (except voice mail).
While on an active call on an associated destination device, dial 388. A confirmation tone
is played and the call is pulled back to your IP phone.
If you enter the handoff feature code (388) and the display shows NO CALL TO
HANDOFF, the call cannot be handed off (see
While the handoff is in-progress, press
CANCELLED appears on the display for your main extension.
(Special), and then dial 388.
page
(Special), and then dial 388. HANDOFF
Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011
71).