Other Hunt Group Features; Requesting Agent Help; Diverting Hunt Group Calls - Mitel MiVOICE OFFICE 250 User Manual

Other Hunt Group Features

The following features can be used by ACD or UCD hunt groups.

Requesting Agent Help

You can use Agent Help to request help from a designated "Agent Help Extension" (usually
your supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
Note: Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.
To use Agent Help:
1. While you are on a hunt group call, press
Note: If you hear repeating tones, one of the following has occurred:
•
•
•
•
2. If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
• Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS.
• Dial 324 again to program your IP phone to accept calls.
The feature is not available at your IP phone.
You already have four parties in your call.
Not enough system circuits are currently available.
The Agent Help Extension is in DND.
(Special), and then dial 375.
Hunt Groups
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