Using The Park Call/Pickup Parked Call Feature; Last Call Return Key - Mitel 6865i User Manual

LINE KEYS AND PROGRAMMABLE KEYS
Click on Reset, then click Restart to restart the IP phone and apply the changes.
15.

USING THE PARK CALL/PICKUP PARKED CALL FEATURE

Use the following procedure on the IP phone to park a call and pick up a parked call.
Parking a Call
While on a live call, press the Park key.
1.
Perform the following for your specific server:
2.
ASTERISK
Server announces the extension number where the call has been parked. Once the call is parked,
press the key to complete parking.
BROADWORKS
After you hear the greeting from the CallPark server, enter the extension where you want to park the
call.
SYLANTRO
Enter the extension number where you want to park the call, followed by # key.
ININ
Enter the extension number where you want to park the call, followed by # key.
If the call is parked successfully, the response is either a greeting voice confirming that the call was
parked, or a hang up occurs. The parked call party hears music on hold.
If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry
Step 2.
Picking Up a Parked Call
Pick up the handset on the phone.
1.
Enter the extension number where the call was parked.
2.
Press the Pickup key.
3.
If the call pick up is successful, you are connected with the parked call.

LAST CALL RETURN KEY

Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last
Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up,
you can press the key configured for Last Call Return and the phone dials the last call you received. When
the Sylantro call manager detects an Last Call Return request, it translates this request and routes the
call to the last caller.
LAST CALL RETURN KEY
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