Index - Mitel MiVOICE OFFICE 250 User Manual

Index

NUMERICS
5310 IP Conference Unit, using 13
5320e/5330e IP Phone Features 4
5340e IP Phone Features 6
A
About Your IP Phone 4
About Your Phone 4
Account Codes, using 52
ACD Hunt Group Wrap-Up Timer, stopping 90
ACD Hunt Groups
logging in 89
logging out 90
Agent Help
accepting or rejecting 92
requesting 91
Agent Help Calls, accepting or rejecting 92
Agent Help, requesting 91
Agent, ACD hunt group 89
Alerting Tones and LEDs 100
Angle
adjusting 21
viewing 21
Audio Problems 111
Automatic Access, using 43
Automatic Call Access, using 43
Automatic Trunk Answer, using 44
B
Background Music 38
Background Music, listening 38
Barge-In, using 93
Button Assignments, viewing 38
Buttons 7
C
Call Forward
Manual 58
System 59
using 58
Call History
call record icons, reviewing 28
call records, deleting 28
viewing 27
Call History, viewing 27
Call Logging, using 69
Call Record Icons, reviewing 28
Call Records, deleting 28
Callback (Queuing the Phone), requesting 46
Caller ID Information
displaying 58
viewing 58
Calls
answering 43, 102, 103
camping-on to phone 46
conference 63
conference, placing 63
emergency, placing 45
external 47
external, placing 47
forwarding 58
logs, using 69
monitoring 92
muting the microphone 55
phone, queuing for 46
picking up (reverse transferring) 57
placing 45
placing internal (IC) 46
recording 68
redirecting 44
stealing 92
transferring 57
waiting 43
waiting, answering 43
Calls On Hold, placing 56
Calls to External Numbers, transferring 57
Calls to Other Extensions, transferring 57
Calls Using the Analog Button, making and
answering 16
Calls Using the Failover Mode, making and
answering 17
Camp-On, using 46
Characters, entering dialpad 31
Codes
account 52
default system access 34
feature, default 34
Outgoing Call access 45, 47
Comfort and Safety Tips 10, 13
Conference and Placing all Parties on Hold, ending 64
Conference Calls
adding a party to 63
Index
115