Using Barge-In - Mitel MiVOICE OFFICE 250 User Manual

Using Barge-In

While monitoring a hunt group call, you can use Barge-In to join the call.
To monitor and/or barge in on a call:
1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER
EXT TO MONITOR appears.
To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
2. Dial the extension number (or press the lit station speed-dial or PKM button) of the station
to be monitored. You are automatically connected to the call. MONITORING (extension
number) appears.
3. While silent monitoring a call, you have the following options:
• To barge in on a call, dial 386 or press the BARGE-IN menu button (5340e IP Phones
only). BARGE-IN IN PROGRESS appears. While on a call, you can monitor, record,
or steal the call by entering the appropriate feature code or by pressing the appropriate
menu button (5340e IP Phones only).
To return to silent monitoring of the call, dial 386 again or press the MONITOR menu button
(5340e IP Phones only).
To record the call, dial 385 or press the RECORD CALL button (5340e IP Phones only).
• To record a call, dial 385 or press the RECORD menu button (5340e IP Phones only).
MONITORING (extension number) appears. While on a call, you can monitor or steal
the call by entering the appropriate feature code or by pressing the appropriate menu
button (5340e IP Phones only).
To stop recording the call, dial 385 again or press the STOP RECORDING menu button
(5340e IP Phones only).
• To steal a call, dial 387 or press the STEAL menu button (5340e IP Phones only).
CALL STOLEN FROM (extension number) appears. The hunt group member's display
shows CALL STOLEN BY (extension number). After the supervisor steals the call, the
call becomes a regular call. While on a call, you can record the call by dialing 385 or
by pressing the RECORD menu button (5340e IP Phones only).
• To join and record a call, dial 386 or press the JOIN AND RECORD menu button, and
then dial 385. BARGE-IN IN PROGRESS appears. While on a call, the supervisor can
monitor, stop recording, or steal the call by entering the appropriate feature code, or
by pressing the appropriate menu button (5340e IP Phones only).
To stop recording the call, dial 385 again, or press the MONITOR or STOP RECORDING
menu button (5340e IP Phones only).
1. To terminate any of the features: If off hook, hang up or enter the specific feature
code of the feature you want to terminate. If on hook, press the Speaker button or enter
the specific feature code of the feature you want to terminate.
Hunt Groups
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