Using The Handoff Feature; Using Remote Programming - Mitel 8528 User Manual Supplement

Using the Handoff Feature

Personal Call Routing also includes the Handoff feature that allows you to "push" calls from your
main extension to your associated destinations, and "pull" calls from your mobile and home
phones back to your main extensions (see
To use the Personal Call Routing – Handoff "push" feature:
1.
2.
To use the Personal Call Routing – Handoff "pull" feature:
To cancel the Personal Call Routing – Handoff feature:

Using Remote Programming

You can use Remote Programming (feature code 359) to enable or disable the Personal Call
Routing feature from another system or an external phone. To use Remote Programming from
an external phone, your system administrator must program a Direct Inward System Access
(DISA) number for your main extension.
To use Remote Programming to enable Personal Call Routing:
1.
2.
3.
4.
5.
To use Remote Programming to disable Personal Call Routing:
®
Mitel 5000 CP Phone User Guide Supplement for v3.2, September 2009
While on an active call, press the Special button, and then dial 388. HANDOFF IN
PROGRESS appears on the display and the call rings all of your associated destinations
(except voice mail).
Answer the call at one of your associated destinations. For mobile and home phones,
press # to accept the call.
While on an active call on your mobile or home phone, go off hook at your main
extension and dial 388. A confirmation tone is played and the call is pulled back to the
main extension.
While the handoff is in-progress, do one of the following:
•
Press the Special button, and then dial 388.
•
Press the CANCEL HANDOFF menu button.
HANDOFF CANCELLED appears on the display for your main extension.
Do one of the following:
•
Call the DISA number. If necessary, enter the DISA password.
•
Use any phone on the system.
Dial 359.
Enter your main extension number.
Enter your password followed by #.
Dial 363 (Personal Call Routing On).
Follow steps 1 - 4 above, dial 362 (Personal Call Routing Off), and then hang up.
Using the Handoff Feature
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