Installation Problems; Loader And Drive Operational Problems - ADIC FastStor LTO User Manual

Installation Problems

Usually, problems encountered during the installation of your FastStor LTO are caused by improper SCSI bus configuration,
application software configuration errors or by an OS that has not been correctly configured. If the application software that you are
attempting to use is not communicating with your library after installation, check the following:

SCSI IDs: Make sure that the IDs you selected for the FastStor LTO robotics and tape drive are not the same as the ID used
by any other SCSI device on that bus, including the host SCSI adapter card.

SCSI Cabling: Verify that all SCSI cables are securely connected at both ends and that the jackscrews are secured. Also,
check the length and integrity of your SCSI cabling. The total length of a LVD/SE Ultra-2 SCSI bus must not exceed 12
meters (39.4 feet) for LVD/SE configurations (when all devices connected to the bus support the LVD mode).For an HVD
Ultra SCSI bus, total bus length must not exceed 25m (82 feet.) This includes the length of all cables connected to the bus. The
length of the internal SCSI cabling inside your FastStor LTO is 1 foot. This length must be included in any calculations of
cable length. Try replacing suspected cables with known good cables.

Termination: Check that all SCSI buses are properly terminated.

Compatibility: Ensure that your FastStor LTO and its tape drive are compatible with the SCSI adapter card and application
software you plan to use.

SCSI Adapter Card Installation: Verify that you have installed your SCSI adapter card correctly. Refer to the
documentation that came with your card for installation and troubleshooting instructions. Pay particular attention to any steps
describing the settings of various jumpers and/or switches on the card. Check that the card is seated fully in your computers
I/O connector.

Application Software Installation: Refer to the documentation included with your software for instructions on how to
verify installation.

Loader and Drive Operational Problems

Many problems with the operation of your FastStor LTO and/or LTO drive occur when the drive is not cleaned on request or when
you use incorrect data cartridges. If you have been successfully operating the application software and the FastStor LTO in the past,
but are now experiencing problems reading and writing data, check the following:

If you are writing data, make sure that the cartridge is write enabled (move the write-protect switch to the enabled position).

If the cartridge has been in use for a long time or if it has been used frequently, try using a new cartridge.

Check the data cartridge you are using to confirm compatibility with your drive model.
30 Troubleshooting and Diagnostics
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