Acknowledging The Crisis Alert; Emergency Caller Information - Avaya J189 Manual

Advanced features
During a crisis alert, the crisis alert watchers receive the following types of notifications:
• Crisis alert view: A pop-up screen displays the emergency caller name and the call
origination extension. The screen is visible until the watcher acknowledges it.
• Audio alert: An alert tone plays continuously until the watcher acknowledges it.
• Visual alert: The green feature LED flashes.
The system administrator configures the crisis alert feature. Depending upon the feature
configuration, the crisis alert watchers receive the crisis alert notification in one of the following
mode:
• Single user mode: When any one of the crisis alert watcher acknowledges the crisis, the alert
stops on the IP Phones of the other crisis alert watchers.
• Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at
their respective IP Phone.

Acknowledging the crisis alert

About this task
As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following
notifications on your phone:
• Alert tone
• LED flashes
• The screen displays the emergency caller information.
If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at
the other watcher's IP Phone stops.
You can use the same procedure to acknowledge the crisis alert even when the phone is locked.
Before you begin
Ensure that your system administrator designates you as a crisis alert watcher.
Procedure
1. The phone screen displays the emergency caller name and extension.
2. Press OK.
3. The phone screen displays the details of an emergency caller.
If there is a new crisis alert while you are viewing the details of the current alert, then the
phone plays the alert tone again. To view the new crisis alert details, press Back.

Emergency caller information

The Phone screen displays the following details of an emergency caller:
August 2020 Using Avaya J189 IP Phone SIP
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