Crisis Alert Station; Acknowledging The Crisis Alert - Avaya J159 Instructions Manual

Advanced features

Crisis alert station

Table 1: Participants in a crisis alert
Participant
Emergency caller
Crisis alert watcher
Crisis alert station
In a crisis alert station, when an emergency caller calls an emergency number, all the crisis alert
watchers receive a notification about this, so that they can attend to the caller immediately. The
system administrator assigns the crisis alert watchers.
During a crisis alert, the crisis alert watchers receive the following types of notifications:
• Crisis alert view: A pop-up screen displays the emergency caller name and the call
origination extension. The screen is visible until the watcher acknowledges it.
• Audio alert: An alert tone plays continuously until the watcher acknowledges it.
• Visual alert: The green feature LED flashes.
The system administrator configures the crisis alert feature. Depending upon the feature
configuration, the crisis alert watchers receive the crisis alert notification in one of the following
mode:
• Single user mode: When any one of the crisis alert watcher acknowledges the crisis, the alert
stops on the IP Phones of the other crisis alert watchers.
• Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at
their respective IP Phone.

Acknowledging the crisis alert

About this task
As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following
notifications on your phone:
• Alert tone
• LED flashes
• The screen displays the emergency caller information.
If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at
the other watcher's IP Phone stops.
You can use the same procedure to acknowledge the crisis alert even when the phone is locked.
April 2020
Description
A person in your organization who calls the
emergency number.
A person in your organization who gets an alert
notification immediately after an outgoing
emergency call.
Using Avaya J159 IP Phone SIP
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