Mcu And Gateway Dialing Problems And Solutions - Polycom ReadiManagerSE200 Operator's Manual

Polycom ReadiManager SE200 Operator's Guide

MCU and Gateway Dialing Problems and Solutions

Problem
Call fails when using an
MCU service.
Dialing an MCU service
results in a network error.
Simplified dialing does not
work.
When you dial 9, you
receive a network error.
7–8
Description
The call using the MCU service is
rejected because of one of the
following:
• The MCU is not registered.
• The MCU is offline.
• The MCU prefix is not
registered as an E.164 alias.
• The MCU resource issue was
sent through resource
allocation indication or resource
allocation.
• The dialing rule is not enabled.
• The priority of the dialing rule
may be too high.
• Services are not enabled.
The call using the simplified dialing
service is rejected because of one
of the following:
• The simplified dialing prefix
service in the system
configuration is disabled.
• No gateway services are
available.
• There is insufficient BRI/PRI
bandwidth.
• The call uses a higher bit rate
than the device policy group
allows.
Solutions
• Review the Gatekeeper Diagnostic
screen for the ARJ reason to
determine why the call failed.
• Verify that the MCU is registered.
Select it on the Monitoring Devices
screen and view the device's status.
• Verify that the MCU device in the
Monitoring Devices list is online. If the
device is offline, reboot it.
• Verify that the MCU service is
available. Go to the Administrator
View > Dial Plan Setup > Services
screen. Verify that the MCU service
prefix is enabled and listed.
• Check the Gatekeeper Diagnostics log
for error messages.
• Verify that the simplified dialing service
prefix is enabled. Go to Administrator
View > Dial Plan Setup > Services.
• Verify that the gateway is registered.
• Verify that the gateway prefix is defined
and enabled. Go to Administrator
View > Dial Plan Setup > Services.
• Verify that the LocalDS dialing rule is
enabled and the action setting is route.
• Verify that the device policy bit rate limit
has not been exceeded.