Troubleshooting; Using Gatekeeper Diagnostics - Polycom ReadiManagerSE200 Operator's Manual

Troubleshooting

Using Gatekeeper Diagnostics

This chapter includes information about gatekeeper diagnostics and provides
troubleshooting tips.
To display the Gatekeeper Diagnostic screen, choose Operator View >
Troubleshooting > Gatekeeper Diagnostics.
This screen allows you to log and view messages that endpoints send to the
gatekeeper, define which messages are logged, start and stop logging of
messages, clear the log, and export the log to another file. For details, see
Table 7-1.
The following types of messages can display:
• Errors. These messages display for all errors that occur with Polycom
endpoints.
• Rogues. These messages display calls from unregistered endpoints.
• Events. These types of events can display:
— Registration
— Call detail
— Neighboring gatekeeper
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7–1