Point-To-Point Calling Problems And Solutions - Polycom ReadiManagerSE200 Operator's Manual

Point-to-Point Calling Problems and Solutions

Problem
ViewStation and ViaVideo
have an incorrect RAS IP
address.
A call with an alias as the
dial string from a registered
endpoint cannot be placed
to another registered
endpoint. The two endpoints
are in different sites.
Dialing by IP address fails.
Description
These endpoints are configured with
a NAT address and may not receive
the RCF message from the
gatekeeper.
• The intersite link between the
sites in which the endpoints
reside is not correctly defined or
is missing.
• No bandwidth is available in the
intersite link.
• The calling bit rate is higher
than the bit rate defined in the
intersite link.
• ISDN alternate routing is not
available.
• Dialing rules may not be
enabled or may be set to block
instead of route.
A registered endpoint cannot call an
unregistered endpoint by IP address
within the same site.
A dialing rule is not enabled or is set
to block instead of route.
Solutions
The endpoints need to be reconfigured to
disable NAT.
• Go to Administrator View > Dial Plan
> Intersite Links and make sure that
an intersite link exists from Network A
to Network B.
• Make sure that the IP addresses of
both endpoints are included in their
respective sites.
• If site topology is defined for both
endpoints, verify that there is enough
bandwidth in the intersite links between
the two sites.
• Verify that the dialing bit rate is lower or
equal to that of the maximum bit rate
defined for the intersite links.
• Verify that the LocalDS dialing rule is
enabled and the action setting is route.
• If the endpoint is ISDN capable, verify
that the ISDN parameter is correct.
• Check the Gatekeeper Diagnostics
Log for error messages.
• Verify that the registered endpoint is
registered.
• Verify that the Deny calls to/from
unregistered endpoints in this
region (rogues) check box is cleared.
Go to Administrator View > System
Setup > Gatekeeper Settings to
change this setting.
• Verify that the IP address dialing rule is
enabled and set to route.
Troubleshooting
7–7