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7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
Returning Merchandise for Service
changing any non hot-swap hardware components.
No Power
UID/BMC RESET
JUIDB1
1. As you try to power up the system, note any beep codes. Refer to the next section for
details on
2. Check that the power LED (LEDPWR) on the motherboard is on.
JWD1
FP1
X12DPD-A6M25
3. Make sure that the power connector is connected to your power supply.
REV:1.00
DESIGNED IN USA
4. Make sure that no short circuits exist between the motherboard and chassis.
5. Disconnect all cables from the motherboard, including those for the keyboard and mouse.
6. Remove all add-on cards.
7. Install a CPU, a heatsink, connect the internal speaker (if applicable), and the power LED
to the motherboard. Make sure that the heatsink is fully seated.
8. Use the correct type of onboard CMOS battery as recommended by the manufacturer.
Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.
Warning: To avoid possible explosion, do not install the battery upside down.
9. Verify that all jumpers are set to their default positions.
10. Check that the power supplies' input voltage operate at 100-120v or 180-240v.
11. Turn the power switch on and off to test the system
JSPF1
JSPF0
LE1
beep
codes.
LAN1
JLAN1
LAN2
BT1
JPNCSI2
FP2
Figure 7-3. Location of the Power LED
Chapter 7: Troubleshooting and Support
section(s) in this chapter.
VGA
JVGA1
IPMI_LAN
JLAN2
JPL1
LED_L0
M.2 SLOT1
LED1
JBT1
JSATA2
PCH
S-SATA0~3
JL1
LE6
BIOS LICENSE
94
Technical Support Procedures
Power down
the system before
COM1
JUSB2
JUSB1
USB0/1 (3.0)
JDBG
M.2 SLOT2
JSATA1
I-SATA0~7
MAC CODE
BAR CODE
SAN MAC
or
USB2/3
LEDPWR
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Troubleshooting
