Supermicro Storage SuperServer SSG-640SP-DE1CR60 User Manual
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Supermicro Storage SuperServer SSG-640SP-DE1CR60 User Manual

Supermicro Storage SuperServer SSG-640SP-DE1CR60 User Manual

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Storage SuperServer
SSG-640SP-DE1CR60
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro Storage SuperServer SSG-640SP-DE1CR60

  • Page 1 ® Storage SuperServer SSG-640SP-DE1CR60 USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Contents Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Control Panel .........................12 Rear View ..........................13 Accessing the Drive Bays ....................15 1.3 System Architecture ......................18 Main Components ......................18 System Block Diagram ......................19...
  • Page 5 Contents Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................34 3.2 Accessing the System ......................35 HDD Drawer Access ......................35 Opening the HDD Drawer .....................35 3.3 Static-Sensitive Devices .....................36 Precautions ........................36 3.4 Processor and Heatsink Installation ...................37 The Processor Carrier Assembly ..................38 The Processor Heatsink Module (PHM) ................40 Preparing the CPU Socket for Installation ................41 Installing the PHM into the CPU Socket ................42...
  • Page 6 Contents Overheating ........................60 3.10 Power Supply ........................61 Power Supply LEDs .......................61 3.11 PCI Expansion Cards ......................62 3.12 BMC ..........................63 Chapter 4 Motherboard Connections 4.1 Power Connections ......................64 4.2 Headers and Connectors ....................65 4.3 Input/Output Ports ......................67 Rear I/O Ports ........................67 4.4 Jumpers ..........................69 4.5 LED Indicators ........................71 4.6 Storage Ports ........................73...
  • Page 7 7.8 Where to Get Replacement Components ................99 7.9 Reporting an Issue ......................99 Technical Support Procedures ..................99 Returning Merchandise for Service ...................99 Vendor Support Filing System ..................100 7.10 Feedback .........................100 7.11 Contacting Supermicro .....................101 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 9: Chapter 1 Introduction

    4U 7 x 17.6 x 34.1 in. / 178 x 447 x 866mm (H x W x D) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SSG-640SP-DE1CR60 have been certified...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panels Drawer Latches Rack Locks Drawer Locks Figure 1-1. Front View System Features: Front (per Node) Feature Description Control Panels...

  • Page 11: Drive Carrier Indicators

    Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare.

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel Power NIC LED Information LED UID Button Figure 1-2. Control Panel (per Node) Control Panel Features (per Node) Feature Description The main power button is used to apply or remove power from the power supply to the server. Power button Turning off system power with this button removes the main power but maintains standby power.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View VGA Port BMC LAN Port LAN Ports USB Ports COM Port Power Supplies System Fans Figure 1-3. Rear View System Features: Rear (Node A) Feature Description Power Supplies Two 2600W* redundant power supplies System Fans Six 8cm counter-rotating fans BMC LAN Port One dedicated BMC LAN port per node...
  • Page 14 Chapter 1: Introduction Expansion Card Chassis Slots (per Node) Item Description PCIe 4.0x16 low-profile slot PCIe 4.0x16 low-profile slot PCIe 4.0x16 low-profile slot Notes: HHHL = half height, half length. Full height = 4.2", low profile = 2.5", full length = 10.5", half length = 6.6" Power Supply Indicators Power Supply Condition Green LED...

  • Page 15: Accessing The Drive Bays

    Chapter 1: Introduction Accessing the Drive Bays Unlock and pull out the drawer to access the drive bays. The first two rows of drive bays can be accessed by sliding the drawer out to the first stop position. Each row includes a mid- row gap, two of which have expander modules that connect the drives to the motherboards.
  • Page 16 Chapter 1: Introduction The Storage Server SSG-640SP-DE1CR60 contains two field-serviceable expander modules, which are installed in the second and fourth drive bay rows. The first and third drive bay rows have their mid-row gap filled by non-functional fillers (dummy modules). Expander Modules Dummy Modules Figure 1-5.
  • Page 17 Chapter 1: Introduction Looking down on a pulled-out drawer, the drive bays in the first row from left to right are identified as 0 to 14. Drive bays 15 to 29 comprise the second row. An expander module in the second row connects drive bays 0 to 29 to the server node physically positioned at the bottom (see figure below).

  • Page 18: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components, a system block diagram, and a motherboard layout with the connectors and jumpers called out. Main Components 2x SuperCap mounting brackets AOM Controller Internal tray 2x M.2 slots Figure 1-7.

  • Page 19: System Block Diagram

    Chapter 1: Introduction System Block Diagram The block diagram below shows the connections and relationships between the subsystems and major components of the overall system. X12DSC-6 PVCCIN_CPU1 12V_STBY PVCCIN_CPU1 12V_STBY CPU1-A1 CPU1-D1 CPU1-C1 CPU1-D1 CPU1-A1 CPU1-B1 CPU1-B1 CPU1-C1 VR13HC VR13HC 7+1 PHASE 7+1 PHASE 270W...

  • Page 20: Drawer Architectural Diagram

    Chapter 1: Introduction Drawer Architectural Diagram The Storage Server SSG-640SP-DE1CR60 contains four Interposer positions for expander modules, labelled A, B, C, and D. This interposer design allows each row of 15 drive bays to be connected via foldable SAS cables to a midplane attached to both motherboards. The bottom motherboard is connected to its dedicated expander module installed in position B.

  • Page 21: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DSC-6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 22: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JPL1 LAN1 Enable/Disable Pins 1-2 (Enabled) JPME2 Manufacturing Mode Select Pins 1-2 (Normal) JWD1 Watch Dog Timer Enable Pins 1-2 (Enabled, Reset) JVRM VRM I Closed Connector Description...

  • Page 23: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 24: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 25: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 26: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. Do not use a two post "telco" type rack. This rail set fits a rack between 26.5" and 36.4"...
  • Page 27 Chapter 2: Server Installation 2. Mount the front end of the rail by pushing the outer rail latch through one of the square holes on the front of the rack. 3. Pull the inner rail out of the outer rail until it reaches the rear of the rack. 4.
  • Page 28 Chapter 2: Server Installation 5. Secure the length of the extended rail by tightening the screws into the holes closer to the inner rail. Figure 2-3. Extending the Rail 6. Repeat the preceding steps for the other rail, making sure it is mounted at the same height as the first installed rail so that they are parallel.
  • Page 29 Chapter 2: Server Installation 7. Secure the rails to the rack by installing screws into the square holes on the front and rear of the rack aligned with the rail holes. Figure 2-5. Securing Rails to a Rack...

  • Page 30: Installing The Chassis Into The Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into the Rack After the rails are installed on the rack, the chassis can be installed in the rack. It is heavy and requires two to three people or a lift. Installing the Chassis into a Rack 1.
  • Page 31 Chapter 2: Server Installation 3. Push the chassis all the way into the rear of the rack until side brackets on the front of the chassis touch the front of the rack. 4. Secure the front of the chassis to the front of the rack by tightening screws through the chassis bracket holes and the rack holes aligned with them.

  • Page 32: Loading Hdds Into The Chassis On A Rack

    Chapter 2: Server Installation Loading HDDs into the Chassis on a Rack 1. Press the release buttons on both of the front handles downward simultaneously and pull the chassis handles forward from the rack. Release Buttons Figure 2-8. Opening the Chassis on a Rack...
  • Page 33 Chapter 2: Server Installation 2. Pull open the chassis so that a locking lever on each side of the chassis aligns with the front of the chassis cover and front of the rack, then press the lever down on each side to lock the open part of the chassis in place.

  • Page 34: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 35: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System Drive bays can be accessed by pulling the HDD drawer forward out of the chassis. Other components can be accessed though the front or rear of the chassis. Caution: Except for short periods of time, do not operate the server without the cover in place.

  • Page 36: Static-Sensitive Devices

    Chapter 3: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic com ponents. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect the system PCBs from ESD. Precautions •...

  • Page 37: Processor And Heatsink Installation

    Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 38: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 39 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 40: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, follow the instructions below to mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 41: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation The CPU socket comes with a plastic protective cover, which needs to be removed before installing the Processor Heatsink Module (PHM). Do this by gently squeezing the grip tabs then pulling the cover off.

  • Page 42: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners)
  • Page 43 Chapter 3: Maintenance and Component Installation 4. Align peek nut "A" (next to the triangular pin 1 on the heatsink) with threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink with threaded fasteners "b", "c", "d"...

  • Page 44: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, first shut down the system and unplug the AC power cord from all power supplies. 1. Use a t30-bit screwdriver to loosen the four peek nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 45: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.

  • Page 46: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 47: Memory

    Chapter 3: Maintenance and Component Installation 3.5 Memory Memory Support The X12DSC-6 motherboard in each node supports up to 4TB of 3DS LRDIMM/LRDIMM/3DS RDIMM/RDIMM DDR4 (288-pin) ECC memory with speeds of 3200/2933/2666 MHz in 16 memory slots and up to 4TB of Intel Optane PMem 200 Series with speeds of up to 3200 MHz.

  • Page 48: Pmem 200 Series Population Table For X12Dp Motherboards (W/16 Slots)

    CPU1: P1-DIMMA1/P1-DIMME1/P1-DIMMC1/P1-DIMMG1/P1-DIMMB1/P1-DIMMF1/P1-DIMMD1/P1-DIMMH1 CPU2: P2-DIMMA1/P2-DIMME1/P2-DIMMC1/P2-DIMMG1/P2-DIMMB1/P2-DIMMF1/P2-DIMMD1/P2-DIMMH1 Note: To maximize memory performance, please use the memory configurations marked with "*" above as these configurations are recommended by Supermicro for optimal memory performance PMem 200 Series Population table for X12DP Motherboards (w/16 Slots) Note: Intel® Optane™ Persistent Memory (PMem) 200 Series are supported by 3rd Gen Intel Xeon Scalable Platinum, Gold, and selected Silver processors.
  • Page 49 Chapter 3: Maintenance and Component Installation • Mode definitions: AD = App Direct Mode, MM = Memory Mode. • No mixing of PMem and NVDIMMs within the platform. • For MM, NM/FM ratio is between 1:4 and 1:16. (NM = Near Memory (DRAM); FM = Far Memory (PMem)).

  • Page 50: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 51: Mezzanine Card Installation

    For driver, firmware and management tools please refer to the system page on the Supermicro website. This card hosts connectivity to two NVME M.2 devices (2280/22110mm form factor), PCIe NTB switch PM40036, and Ethernet controller...

  • Page 52: Installing The Mezzanine Card

    Chapter 3: Maintenance and Component Installation Installing the Mezzanine Card 1. Power down the server and extend the node to which you want the card installed from the chassis. 2. Align the mezzanine card with the mezzanine tray. 3. Secure the mezzanine board to the tray with screws as shown below. 4.

  • Page 53: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.7 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 54: Storage Drives

    Blinking at 4Hz Locates a drive Idle Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website and check the "Drive Options" in the product webpage.

  • Page 55: Installing Hot-Swap 3.5" Hard Drives

    4. Use the handle to pull the drive carrier up and out of the chassis. Figure 3-6. Removing a 3.5" Drive Carrier Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website at http://www.

  • Page 56: Hard Drive Installation

    Chapter 3: Maintenance and Component Installation Hard Drive Installation The drives are mounted in drive carriers to simplify their installation and removal from the chassis. These carriers also help promote proper airflow through the drive bays. Removing Hard Drive Carriers from the Chassis 1.

  • Page 57: Expander Module Replacement

    Chapter 3: Maintenance and Component Installation Installing a 3.5" Hard Disk Drive With the drive carrier removed from the storage compartment: 1. Under the main the carrier handle, find and the lift the breakout lever and pull out the side of the carrier. 2.

  • Page 58: System Cooling

    Chapter 3: Maintenance and Component Installation 3.9 System Cooling Fans Six hot-swap, heavy-duty rear mounted fans provide cooling. They can be replaced without powering down the system. Fan speed is controlled by a system temperature setting in BMC. If a fan fails, the remaining fans will ramp up to full speed.
  • Page 59 Chapter 3: Maintenance and Component Installation Release Tab Figure 3-10. Removing a Fan or Drive from a Motherboard Sled 4. Place the new fan into the vacant fan bay and confirm that the fan is fully seated in the fan bay. 5.

  • Page 60: Checking The Server Air Flow

    Chapter 3: Maintenance and Component Installation Checking the Server Air Flow • Make sure there are no objects to obstruct airflow in and out of the server. • If you are using a front bezel, make sure the bezel filter is replaced periodically. •...

  • Page 61: Power Supply

    New units can be ordered directly from Supermicro or authorized distributors. The power supplies are auto-switching capable. This feature enables them to automatically sense the input voltage and operate at a 100-120V or 180-240V range (200-240V for the 2600W power supplies).

  • Page 62: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.11 PCI Expansion Cards The system accepts up to three PCIe expansion cards on each node. Figure 3-12. Expansion Slots Note: The bottom tier is Node A and the top tier is Node B. Expansion Card Chassis Slots (per Node) Item Description...

  • Page 63: Bmc

    Chapter 3: Maintenance and Component Installation 3.12 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is ~250 ms.

  • Page 64: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 65: Headers And Connectors

    Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module/Port 80 Header...
  • Page 66 Chapter 4: Motherboard Connections Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard. Connect an appropriate cable from JL1 to the chassis so that you can be informed of a chassis intrusion (via BMC) when the system case is opened. Refer to the table below for pin definitions. Chassis Intrusion Pin Definitions Pin#...

  • Page 67: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Rear I/O Ports Description Description LAN1 Dedicated BMC_LAN LAN2 UID LED USB0 UID Switch USB1...
  • Page 68 Chapter 4: Motherboard Connections LAN Ports Two LAN ports (LAN1, LAN2) are located on the rear I/O back panel. In addition, a dedicated BMC_LAN Port is located above the USB0/1 ports. All of these ports accept RJ45 cables. Please refer to the LED Indicator section for LAN LED information. LAN Port BMC LAN Pin Definitions...

  • Page 69: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 70 Chapter 4: Motherboard Connections Manufacturing Mode Select Close JPME2 to bypass SPI flash security and force the system to use Manufacturing Mode, which will allow you to flash the system firmware from a host server to modify system settings. See the table below for jumper settings. Manufacturing Mode Jumper Settings Jumper Setting...

  • Page 71: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators LAN LEDs Two LAN ports (LAN 1 and LAN 2) are located on the I/O back panel of the motherboard. Each Ethernet LAN port has two LEDs. The green LED indicates activity, while the other Link LED may be green, amber, or off to indicate the speed of the connection.
  • Page 72 Chapter 4: Motherboard Connections Onboard Power LED The Onboard Power LED is located at LE3 on the motherboard. When this LED is on, the system is powered on. Be sure to turn off the system and unplug the power cord before removing or installing components.

  • Page 73: Storage Ports

    Two extra SATA ports are on the mezzanine board. These SATA ports are supported by the Intel® C621A chipset. S-SATA4 and S-SATA5 can be used with Supermicro SuperDOMs, which are yellow SATA DOM connectors with power pins built in, and do not require external power cables.

  • Page 74: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the IPMI KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 75 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 76: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 77: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 78: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: https://www.supermicro.com/en/solutions/management-software/bmc-resources. BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 79: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List Type Part Number Description Add-on Module 3616 Storage module with two 3616 controllers, PCI switch, and AOM-S3616-S-O (IT Mode) (per node) two NVMe M.2 connectors.

  • Page 80: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.2 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCIe root complex. •...

  • Page 81: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. https://www.supermicro.com/en/products/accessories/addon/AOC-VROCxxxMOD.php Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 82: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 83 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples...
  • Page 84 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 85: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 86: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available onW the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 87: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 88: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the MAC CODE procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter.

  • Page 89: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 90 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 91: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 92: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 93: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 94 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 95 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 96 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell].
  • Page 97 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 98: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 99: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 100: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 101: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.11 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 102: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 103 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 104 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 105 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 106 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 107 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 108 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 109 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 110 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 111 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 112 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 113 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 114 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 115 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 116 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 117 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 118 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 119 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 120 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 121 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 122: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processor Support Dual 3rd Generation Intel® Xeon® Scalable processorss in an LGA4189 socket; UPI up to 10.4GT/s; supports CPU TDP up to 205W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel®...
  • Page 123 Appendix B: System Specifications Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, UKCA, VCCI, RCM, NRTL, CB Applied Directives, Standards Perchlorate WarningEMC/EMI: 2014/30/EU (EMC Directive)

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