Supermicro SuperStorage SSG-610P-ACR12N4H User Manual
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Supermicro SuperStorage SSG-610P-ACR12N4H User Manual

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SuperStorage
SSG-610P-ACR12N4H
SSG-610P-ACR12N4L
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperStorage SSG-610P-ACR12N4H

  • Page 1 SuperStorage SSG-610P-ACR12N4H SSG-610P-ACR12N4L USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Preface Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators (EDSFF and 2.5" drives only) ..........10 Control Panel .........................11 Front LEDs for 3.5" Drives ....................12 Rear View ..........................13 1.3 System Architecture ......................15...
  • Page 5 Replacing a System Fan ....................50 Checking the Server Air Flow ..................51 Overheating ........................51 3.9 Expansion Cards ........................52 SAS Backplane Information ....................54 Supermicro Advanced I/O Module (AIOM) ..............55 3.10 Power Supply ........................56 Power Supply LEDs .......................56 3.11 Cable Routing Diagrams ....................57 3.12 BMC ..........................61...
  • Page 6 Preface Chapter 4 Motherboard Connections 4.1 Power Connections ......................62 4.2 Headers and Connectors ....................63 Control Panel .........................65 4.3 Input/Output Ports ......................70 Rear I/O Ports ........................70 4.4 Jumpers ..........................73 4.5 LED Indicators ........................75 4.6 Storage Ports ........................77 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................78 5.2 Driver Installation ........................80 5.3 SuperDoctor 5 ........................81...
  • Page 7 7.8 Where to Get Replacement Components ................105 7.9 Reporting an Issue ......................105 Technical Support Procedures ..................105 Returning Merchandise for Service .................105 Vendor Support Filing System ..................106 7.10 Feedback .........................106 7.11 Contacting Supermicro .....................107 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 9: Chapter 1 Introduction

    *Intel Optane PMem 200 Series supported by 3rd Gen Intel Xeon Scalable Processors (83xx/63xx/53xx Series) only. Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SSG-610P-ACR12N4H/L have been certified...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Figure 1-1. Front View Logical Storage Drive Numbers Item Description 4x E1.S and 2x 2.5” 7mm Hot-swap NVMe/SATA3 drive bays USB 2.0 ports Control panel (see next page for details) Master tray locking levers...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel UID LED/ BMC Reset Button UID Button Power Button Information LED LAN1/LAN2 LEDs Power LED HDD LED Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the Power Button server but maintains standby power.

  • Page 12: Front Leds For 3.5" Drives

    Chapter 1: Introduction Front LEDs for 3.5" Drives There are several LEDs located on the front of the chassis. These are used to indicate the status of the internal 3.5" drives as shown in the table below. Figure 1-3. Front LEDs for 3.5" Drives Universal Information LED Color Status...

  • Page 13: Rear View

    Chapter 1: Introduction Rear View BMC LAN Port Micro USB Port VGA Port 25GbE SFP28 UID Button LAN Ports Power Supply USB Ports Figure 1-3. System: Rear View Expansion Slot Locations Item Description Associated Riser Card SSG-610P-ACR12N4L: RSC-AOM-X6 (bridge board for AOM-S3224) PCIe 4.0 x16 slot (HHHL) (CPU0) SSG-610P-ACR12N4H: RSC-X-6G4 PCIe 4.0 x8 slot (HHHL) (CPU0)
  • Page 14 Chapter 1: Introduction Power Supply Indicators Power Supply Condition Green LED Amber LED No AC Power to Power Supply Power Supply critical events causing a shutdown/ failure/ OCP/ OVP/ Fan Fail/ Amber LED OTP/ UVP Power Supply Warning Events Where the power supply continues to operate;...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components, a system block diagram, and a motherboard layout with the connectors and jumpers called out. Main Components AOM-S3224-DPD-L AIOM PCIe 4.0 x16 800W Platinum Level Power Supply PWS-804P-1R 3 r d G e n e r a t i o n...
  • Page 16 Chapter 1: Introduction AIOM PCIe 4.0 x16 800W Platinum Level AOC-S3916L-H16IR-32DD+ Power Supply PWS-804P-1R 3 r d G e n e r a t i o n Intel Xeon Scalable Processor DIMM Slots Fans FAN-0141L4 Hard Drives Figure 1-5. Main Component Locations: SSG-610P-ACR12N4H System Features: Top Feature Description...

  • Page 17: System Block Diagram

    Chapter 1: Introduction System Block Diagram The block diagram below shows the connections and relationships between the subsystems and major components of the overall system. DIMMB1 DIMMB1 DIMMA1 DIMMA1 DIMMD1 DIMMD1 DIMMC1 10.4/11.2G DIMMC1 DIMMF1 DIMMF1 IMC0/1 IMC0/1 DIMME1 DIMME1 DIMMH1 DIMMH1 CPU1...

  • Page 18: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DPD-A6M25-P motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 19: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) BMC Power Button Ready Test Pins 1-2 (Normal) Header JPL1 GLAN Enable/Disable Pins 1-2 (Enabled) NC-SI multidrop (between AIOM and Pins 1-2 (Enabled) JPNCSI1 25G LOM) enable/disable (JPNCSI2 open) Disable NC-SI on AIOM and enable Pins 1-2 (Enabled)
  • Page 20 Chapter 1: Introduction JRK1 (VROC) Intel VROC key header for NVMe RAID (See Note below) JPCIE5 PCIe 4.0 x16 slot supported by CPU2 JPCIE6 PCIe 4.0 x8 slot supported by CPU1 JPCIE9 PCIe 4.0 x16 slot supported by CPU1 JSATA1 I-SATA 0~7 supported by Intel®...

  • Page 21: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 22: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 23: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 24: Rack Installation

    Chapter 2: Server Installation 2.4 Rack Installation This section provides information on installing the chassis into a rack unit with the rails provided. The Toolless Rail System The SC802 chassis uses a toolless rail system that does not need any hand tool to mount the rails and chassis into the server rack.
  • Page 25 Chapter 2: Server Installation Insert the top hook first, push it downwards to allow its hook to rest and engage the selected mounting hole. When the top hook is rested and engaged into place, push the bottom lock into the lower hole until it clicks and snaps into place Insert until bottom lock snaps into place.
  • Page 26 Chapter 2: Server Installation Slide rail mounted equipment is not to be used as a shelf or a work space. The illustration below shows both the left and right rails mounted on a rack, ready to accept the server chassis. Right Rail Left Rail Figure 2-3.

  • Page 27: Sliding The Chassis Onto The Rack Rails

    Chapter 2: Server Installation Sliding the Chassis onto the Rack Rails Installing the Chassis into a Rack 1. Align the chassis rails with the front of the rack rails. 2. Slide the chassis rails into the rack rails, letting it rest on to the inner rail lips, while keeping the pressure even on both sides.
  • Page 28 Chapter 2: Server Installation The chassis can then be secured to the rack by two thumb screws located on the left and right of the front side of the chassis. Figure 2-5. Securing the Chassis to the Rack Removing the Rails Removing a rail is basically just the reverse of the installation procedure.

  • Page 29: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 30: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The system is fully accessible by loosening the two front thumbscrews and pulling out the drive drawer completely. Lever Loosen Thumbscrews Lever then pull out levers Pull Out Figure 3-1. Removing the Chassis Cover Removing a Chassis Cover 1.

  • Page 31: Processor And Heatsink Installation

    Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 32: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 33 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 34: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 35: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 36 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 37 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 38: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 39: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin 1 Pin 1...

  • Page 40: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 41: Memory Support And Installation

    Chapter 3: Maintenance and Component Installation 3.5 Memory Support and Installation Note: Check the Supermicro website for recommended memory modules. Important: Exercise extreme care when installing or removing DIMM modules to prevent any possible damage. Memory Support The X12DPD-A6M25 supports up to 4TB of 3DS LRDIMM/LRDIMM/3DS RDIMM/RDIMM DDR4 ECC memory with speeds of 3200/2933/2666 MHz in 16 memory slots and up to 4TB of Intel Optane PMem 200 Series memory with speeds of up to 3200 MHz.

  • Page 42: Memory Population Table For The 3Rd Gen Intel Scalable Processor

    Chapter 3: Maintenance and Component Installation Memory Population Table for the 3rd Gen Intel Scalable Processor Memory Population Table (with 16 Slots) When 1 CPU is used: Memory Population Sequence 1 CPU & 1 DIMM CPU1: P1-DIMMA1 1 CPU & 2 DIMMs CPU1: P1-DIMMA1/P1-DIMME1 1 CPU &...

  • Page 43: Intel Optane Pmem 200 Series Memory Population Table (With 16 Slots)

    Chapter 3: Maintenance and Component Installation Intel Optane PMem 200 Series Memory Population Table (with 16 Slots) Note: Only 83xx/63xx/53xx processors support PMem 200 Series. 16-DIMM Motherboard PMem Population within 1 CPU socket DDR4+Pmem Mode AD Interleave DIMMF1 DIMME1 DIMMH1 DIMMG1 DIMMC1 DIMMD1...

  • Page 44: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 45: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.6 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 46: Storage Drives

    An additional four hot-swap EDSSF and two 2.5", 7mm NVMe/SATA drive bays are located at the front of the system. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages at https://www.supermicro.com/products/nfo/Ultra.cfm.
  • Page 47 Chapter 3: Maintenance and Component Installation Figure 3-5. Internal Logical Drive Numbers Adding/Replacing a Front 2.5" Hard Drive 1. There is no need to power down. 2. Locate and press the latch on the HDD you wish to remove from the chassis, then pull the handle up.
  • Page 48 Chapter 3: Maintenance and Component Installation Latch Pull handle 3.5" HDD Figure 3-7. Adding and Replacing 3.5" Hard Drives Replacing an Internal 3.5" Hard Drive 1. There is no need to power down. 2. With the top cover removed, locate and press the latch on the HDD you wish to remove from the chassis, then pull the handle out.

  • Page 49: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see the VROC appendix in this manual instead.

  • Page 50: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Fans Six 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so the cooling air circulates properly through the chassis.

  • Page 51: Checking The Server Air Flow

    Some backplanes allow the overheat temperature to be set at 45, 50, or 55 degrees by changing a jumper setting. For more information, consult the backplane user manual at www. supermicro.com. (Click Support, then the Manuals link.) Responses If the server overheats: 1.

  • Page 52: Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 Expansion Cards The chassis supports two full height and one low profile PCIe expansion cards. Installing an Expansion Card 1. Power down the system as described in Section 3.1 and remove the rear cover. 2.
  • Page 53 Chapter 3: Maintenance and Component Installation Riser Card Bracket Expansion Card Expansion Card Figure 3-12. PCIe Expansion Cards...

  • Page 54: Sas Backplane Information

    Chapter 3: Maintenance and Component Installation SAS Backplane Information The SSG-610P-ACR12N4H/L comes with three backplanes for four 3.5" SATA3 or SAS3 HDD drives (BPN-SAS3-802A-3). These backplanes have their own two LED indicators for activity and status as shown in the figure and table below. Note: Two of the four LEDs on the backplanes are currently not used for this server and are not active.

  • Page 55: Supermicro Advanced I/O Module (Aiom)

    1Gb/s to100Gb/s through a Supermicro optimized form factor that is easy to scale, service and manage across a broad range of Supermicro server and storage systems. The AIOM also enables a higher degree of system integration and increased capacity by saving PCIe slots that are traditionally reserved for add on cards.

  • Page 56: Power Supply

    Failed power supplies should be replaced as soon as convenient. The power supply modules are hot-swappable, meaning they can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically sense the input voltage and operate at a 100-120v or 180-240v as needed by the system.

  • Page 57: Cable Routing Diagrams

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Diagrams Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.
  • Page 58 Chapter 3: Maintenance and Component Installation Slimline SATA Cable (x2) CBL-SAST-1028 AOM SATA 0-11 to SAS3/SATA3 drive connections Figure 3-17. SAS/SATA Cable Routing Diagram: SSG-610P-ACR12N4L...
  • Page 59 Chapter 3: Maintenance and Component Installation Slimline Cable (x2) CBL-SAST-1238-85 JNVMe1/2 to E1.S NVMe drives Slimline Cable (x1) CBL-SAST-1237-85 JSATA1/2 to 7mm, 2.5" NVMe/SATA drives (JSATA ports are under the AOM card pictured.) Figure 3-18. E1.S/NVMe/SATA Cable Routing Diagram SSG-610P-ACR12N4H...
  • Page 60 Chapter 3: Maintenance and Component Installation Slimline SATA Cable (x2) CBL-OTHR-1109 AOC SATA 0-11 to SAS3/SATA3 drive connections Figure 3-19. SAS/SATA Cable Routing Diagram: SSG-610P-ACR12N4H...

  • Page 61: Bmc

    Chapter 3: Maintenance and Component Installation 3.12 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is ~250 ms.

  • Page 62: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 63: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are six 4-pin fan headers (FAN1~FAN6 ) located on the front panel (see locations below). All these 4-pin fan headers are backwards compatible with the traditional 3-pin fans. However, fan speed control is available for 4-pin fans only through Thermal Management via the BMC interface.
  • Page 64 The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.

  • Page 65: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 66 Chapter 4: Motherboard Connections Front Control Panel (JF1) LED Indicators Event Power (LED1) HDD (LED2) LAN (LED3/4) UID (LED5) Information (LED5) Power Fail (LED6) Power On Solid On HDD Activity Blinking NIC Activity Blinking Overheat Solid On Fan Fail Blinking 1Hz Power Fail Blinking1/4Hz Solid On...
  • Page 67 Chapter 4: Motherboard Connections Power On & BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system or display BMC/BIOS status. Refer to the tables below for more information.
  • Page 68 Chapter 4: Motherboard Connections Information LED (OH/Fan Fail/PWR Fail/UID LED) The Information LED (OH/Fan Fail/PWR Fail/UID LED) connection is located on pins 7 and 8 of JF1. The LED on pin 7 is active when the UID button (JUIDB1) on the rear I/O panel is pressed.
  • Page 69 Chapter 4: Motherboard Connections FP Power LED The Front Panel Power LED connection is located on pins 15 and 16 of JF1. Refer to the table below for pin definitions. FP Power LED Pin Definitions (JF1) Pins Definition 3.3V FP PWR LED NMI Button The non-maskable interrupt (NMI) button header is located on pins 19 and 20 of JF1.

  • Page 70: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Rear I/O Ports Description Description COM1 LAN1 USB0/1 (3.0) LAN2 VGA Port UID/BMC Reset Switch BMC_LAN VGA Connection...
  • Page 71 Chapter 4: Motherboard Connections Universal Serial Bus (USB) Ports and Headers There are two USB 3.0 ports (USB0/1) and two USB 2.0 ports(USB2/3) on the front I/O panel. USB0/1 (JUSB1) is supported by the 18-pin USB ports, and USB2/3 is supported by 9-pin Type-A USB 2.0 headers.
  • Page 72 BMC Heartbeat LED (LEDM1) and front/rear UID LEDs. Please note that UID can also be triggered via BMC on the motherboard. Refer to the BMC User's Guide posted on our website at http://www.supermicro.com for more information on BMC. UID/BMC Reset Switch (JUIDB1) Features & Settings...

  • Page 73: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 74 Chapter 4: Motherboard Connections Watch Dog JWD1 controls the Watch Dog function. Watch Dog is a monitor that can reboot the system when a software application hangs. Jumping pins 1-2 will cause Watch Dog to reset the system if an application hangs. Jumping pins 2-3 will generate a non-maskable interrupt signal for the application that hangs.

  • Page 75: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Unit ID LED A UID LED indicator (LE1) is located next to the UID switch (JUIDB1) on the motherboard. The UID indicator provides easy identification of a system unit that may need service. UID LED LED Indicator LED Color...
  • Page 76 Chapter 4: Motherboard Connections PCH System Power LED A PCH system power LED is located at LE6 on the motherboard. LE6 blinking green indicates the system power is ready and the main power is on. Refer to the table below for more information.

  • Page 77: Storage Ports

    Chapter 4: Motherboard Connections 4.6 Storage Ports I-SATA 3.0 and S-SATA 3.0 Ports This motherboard has 8 I-SATA 3.0 ports (I-SATA0~7) and 4 S-SATA ports (S-SATA0~3). These SATA ports are supported by the Intel® C621A chipset. NVMe Connectors Twelve NVMe connections on 6 SlimSAS NVMe ports (JNVME1~6) are located on the motherboard.

  • Page 78: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 79 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 80: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 81: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 82: Bmc

    Chapter 5: Software 5.4 BMC The X12DPD-A6M25-P supports the Baseboard Management Controller interface (BMC). BMC provides remote access, monitoring and management tand other management controllers distributed among different system modules. There are several BIOS settings that are related to BMC. BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 83: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List: SSG-610P-ACR12N4L Description Part Number M.2 Tray MCP-220-12110-0N AOC-VROCPREMOD Add-on Cards AOC-VROCSTNMOD AOC-S100G-m2C AOC-S25G-B2S AOC-S25G-M2S AOC-S100G-b2C Network Cards AOC-S100GC-i2C AOC-STG-I4T AOC-STGF-I2S...

  • Page 84: Add-On Cards

    Chapter 6: Optional Components Optional Parts List: SSG-610P-ACR12N4L: SSG-610P-ACR12N4H Description Part Number M.2 Tray MCP-220-12110-0N AOC-VROCPREMOD Add-on Cards AOC-VROCSTNMOD AOC-S100G-m2C AOC-S25G-B2S AOC-S25G-M2S AOC-S100G-b2C Network Cards AOC-S100GC-i2C AOC-STG-I4T AOC-STGF-I2S AOC-STGN-I2S AOC-ATG-i2SM AOC-ATG-i4SM AOC-AH25G-m2S2TM AIOM Cards AOC-A100G-b2CM AOC-A25G-b2SM AOC-ATG-i2TM AOC-ATG-i2T2SM SFT-OOB-LIC Software SFT-DCMS-Single BTR-CVPM05 Cache Vault...

  • Page 85: Network Cards

    AIOM dual-port 100GbE QSFP28, based on Broadcom BCM57508 with 0.5U AOC-A100G-b2CM bracket AOC-A25G-b2SM Advanced 25Gb Ethernet controller in Supermicro Advanced I/O Module (AIOM) AOC-ATG-i2TM Advanced 10Gb Ethernet controller in Supermicro Advanced I/O Module (AIOM) Advanced Intel X710-TM4 controller for 2x RJ45 and 2x SFP+, 10Gbps ports ®...

  • Page 86: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.6 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCIe root complex. •...

  • Page 87: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 88: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 89 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples...
  • Page 90 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 91: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 92: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 93: Baseboard Management Controller Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller Interface The system supports the Baseboard Management interface. BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 94: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 95: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 96 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 97: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 98: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 99: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 100 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 101 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 102 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 103 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 104: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 105: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 106: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at documentfeedback@supermicro.com to provide feedback on our manuals.

  • Page 107: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.11 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 108: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 109 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 110 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 111 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 112 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 113 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 114 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 115 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 116 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 117 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 118 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 119 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 120 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 121 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 122 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 123 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 124 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 125 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 126 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 127 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 128: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Dual 3rd Generation Intel® Xeon® Scalable processorss in an LGA4189 socket; UPI up to 10.4GT/s; supports CPU TDP up to 270W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel®...
  • Page 129 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards...
  • Page 130 Appendix B: System Specifications...

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