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Supermicro SuperServer SSG-620P-ACR12H User Manual

Supermicro SuperServer SSG-620P-ACR12H User Manual

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SuperServer
®
SSG-620P-ACR12H
SSG-620P-ACR12L
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro SuperServer SSG-620P-ACR12H

  • Page 1 SuperServer ® SSG-620P-ACR12H SSG-620P-ACR12L USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 Models ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 1.3 System Architecture ......................14 1.4 Motherboard Layout ......................16 Quick Reference Table ......................17 Motherboard Block Diagram .....................19...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power ........................29 3.2 Accessing the System ......................30 3.3 Processor and Heatsink Installation ...................31 The Processor Carrier Assembly ..................32 The Processor Heatsink Module (PHM) ................34 Installing the PHM into the CPU Socket ................35 Removing the PHM from the CPU Socket ...............38 Removing the Processor Carrier Assembly from the PHM ..........39 Removing the Processor from the Carrier Assembly............40...
  • Page 6 Preface Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................65 5.2 Driver Installation ........................67 5.3 SuperDoctor 5 ........................68 ® 5.4 BMC ............................69 BMC ADMIN User Password ....................69 Chapter 6 Optional Components 6.1 Storage Control Card and Cable(s) ...................70 6.2 TPM Security Module ......................71 6.3 Intel Virtual RAID on CPU (VROC) ..................72 Requirements and Restrictions ..................72 Supported SSDs and Operating Sytems ................72...
  • Page 7 7.8 Reporting an Issue ......................87 Technical Support Procedures ..................87 Returning Merchandise for Service ...................87 Vendor Support Filing System ..................88 7.9 Feedback ..........................88 7.10 Contacting Supermicro ......................89 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications BSMI Compliance......................112...

  • Page 8: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    2U; (WxHxD) 17.3 x 3.5 x 25.5 in. (439 x 89 x 648 mm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SSG-620P-ACR12(H/L) have been certified as compliant with UL or CSA: 826-8, 826-R8X12, 826-12, and 826-R12X12.

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Front View Service/Asset Tag Control Panel with BMC Password Figure 1-1. Front View Logical Storage Drive Numbers Item Description Four 3.5" hot-swap SAS3/SATA/NVMe** hybrid drive bays 4-11 Eight 3.5"...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power Reset Power LED NIC LED NIC LED Power Fail LED Information LED Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View Serial USB 3.0 Drives Port UID Switch Port Power Supplies Ports Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Two redundant power supply modules, PWS1 on the bottom, PWS2 on the top. Drives 2.5"...
  • Page 13 Chapter 1: Introduction Power Supply Indicator LED Color and State Power Supply Condition No AC power to modules AC cord unplugged and in redundant mode OR power supply critical events causing Amber, solid a shutdown, failure, OCP, OVP, fan fail, OTP, UVP Power supply warning events where the power supply continues to operate: high Amber, blinking temperature, over voltage, under voltage, etc...

  • Page 14: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section shows the locations of the system electronic components. Power Supply Modules Processor, Heatsink DIMM Slots Motherboard X12DPi-N(T)6 System Fans Storage Backplane BPN-SAS3-LA26-N12 Figure 1-4. Main Component Locations...
  • Page 15 Chapter 1: Introduction System Features: Top Feature Description Power Supply Dual redundant modules DIMM Slots 16 DIMM memory slots Processors 3rd Gen Intel Xeon Scalable with heatsinks System Fans Three 8-cm fans with Optimal Fan Speed Control, FAN-0166L4 Storage Backplane BPN-SAS3-LA26-N12 Motherboard X12DPi-N(T)6...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DPi-N(T)6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 17: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS clear Open (Normal) JPL1 LAN Enable/Disable Pins 1-2 (Enabled) JPME1 ME Manufacturing Recovery Pins 1-2 (Normal) Description Status Power LED LED On: Onboard Power On M.2 LED Blinking Green: Device Working Unit Identifier (UID) LED Solid Blue: Unit Identified Blinking Green: BMC Normal (Active),...
  • Page 18 Network Interface Card Configuration User's Guide posted on our website under the link: http://www.supermicro.com/support/manuals/. Note: For detailed instructions on how to configure VROC RAID settings, please refer to the VROC RAID Configuration User's Guide posted on the web page under the link: http:// www. supermicro.com/support/manuals/.

  • Page 19: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram X12DPi-N(T)6 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B1 CPU1-B1 CPU1-B2 CPU1-A1 CPU2-B2 CPU1-D1 CPU1-C1 CPU1 CPU2 (Socket ID:0) (Socket ID:1) CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 DDR4 DDR4 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 PECI:30 PECI:31 DMI2 DMI2 PCIe X16 G4 PCIe X8 G4 PCIe X16 G4 JNVME1...

  • Page 20: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 21: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 22: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 23: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 26.8" and 36.4" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 24: Releasing The Inner Rail

    Chapter 2: Server Installation Releasing the Inner Rail Each inner rail has a locking latch. This latch prevents the server from coming completely out of the rack when when the chassis is pulled out for servicing. To mount the rail onto the chassis, first release the inner rail from the outer rails. 1.

  • Page 25: Installing The Inner Rails On The Chassis

    Chapter 2: Server Installation Installing the Inner Rails on the Chassis Installing the Inner Rails 1. Identify the left and right inner rails. They are labeled. 2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side of the chassis with the holes in the inner rail.

  • Page 26: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with hooks and square, spring-loaded pegs to fit into the square holes in your rack. Installing the Outer Rail 1.

  • Page 27: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. Warning: Mounting the system into the rack requires at least two people to support the chassis during installation.

  • Page 28: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 29: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 30: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Remove the two screws from the sides of the chassis cover. 2. Press both release tabs at the same time to unlock the cover. 3.

  • Page 31: Processor And Heatsink Installation

    • Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • Graphics in this manual are for illustration only. Your components may look different.

  • Page 32: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. 1. Hold the processor with the land grid array (LGA, gold contacts) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 33 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and, if necessary, press it down as shown below. Lever 4. Align the CPU keys on the processor (A & B) with those on the carrier (a & b) as shown below.

  • Page 34: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 35: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 36 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 37 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 38: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 39: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin1 Pin1...

  • Page 40: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 41: Memory

    4H-128GB 4H-256GB LRDIMM QRx4 64GB 128GB 2H-128GB LRDIMM 3DS (4R/8R) x4 4H-128GB 4H-256GB Use the DIMM slots listed on the next page for memory modules. This memory population table is based on guidelines provided by Intel to support Supermicro motherboards.
  • Page 42 Chapter 3: Maintenance and Component Installation Note: Memory slots P1-DIMMB2 and P2-DIMMB2 are reserved for PMem 200 Series only. Memory Population for the X12 DP Motherboard, 18 DIMM Slots CPUs/DIMMs Memory Population Sequence 1 CPU & 1 DIMM 1 CPU & 2 DIMMs A1, E1 1 CPU &...

  • Page 43: Optane Pmem Population

    Chapter 3: Maintenance and Component Installation Optane PMem Population Intel Optane PMem 200 Series, up to 18TB of PMem and 4TB DDR4. Symmetric Population for Each CPU with PMem DIMM DIMMs & Modes PMem Interleve PMem DDR4 PMem DDR4 DDR4 PMem DDR4 PMem...

  • Page 44: Memory Population Guidelines

    Balance memory. Using unbalanced memory topology, such as populating two DIMMs in one channel while populating one DIMM in another channel, reduces performance. It is not recommended for Supermicro systems. • In dual-CPU configurations, memory must be installed in the slots associated with the installed CPUs.

  • Page 45: Installing Memory

    Chapter 3: Maintenance and Component Installation Installing Memory ESD Precautions Electrostatic Discharge (ESD) can damage electronic com ponents including memory modules. To avoid damaging DIMM modules, it is important to handle them carefully. The following measures are generally sufficient. • Use a grounded wrist strap designed to prevent static discharge.

  • Page 46: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 47: Storage Drives

    The drives are mounted in toolless drive carriers that simplify their removal from the chassis. These carriers also help promote proper airflow. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages at www.supermicro.com/products.
  • Page 48 Chapter 3: Maintenance and Component Installation Installing a Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier, by removing the screws securing the dummy drive to the carrier. These screws are not used to mount the actual drive. Dummy Drive Hard Drive Carrier...

  • Page 49: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Three 8-cm heavy duty fans provide the cooling for the system. Fan speed is controlled by system temperature using the BMC. If a fan fails, the remaining fans will ramp up to full speed and the system will continue to operate.

  • Page 50: Installing The Air Shroud

    Chapter 3: Maintenance and Component Installation Installing the Air Shroud Air shrouds concentrate airflow to maximize fan efficiency. They do not require screws to install. Installing the Standard Air Shroud • Position the air shroud as illustrated in the figure below, sliding the front over the edge of the fan tray.

  • Page 51: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Unplug the AC cord from the module to be replaced.
  • Page 52 Chapter 3: Maintenance and Component Installation Release Tab Figure 3-9. Replacing the Power Supply...

  • Page 53: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 PCI Expansion Cards The system accepts up to four PCIe expansion cards. Figure 3-10. Expansion Slots Expansion Card Chassis Slots Item Description PCIe 4.0 x8 low-profile slot (Occupied by a 3916 SAS controller (SSG-620P-ACR12H) or a 3816 SAS controller (SSG-620P-ACR12L) PCIe 4.0 x16 low-profile slot –...

  • Page 54: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to this section when routing or rerouting cables. Proper routing is important to maintain airflow through the system. Cable part numbers and descriptions are available at the Online Cable Matrix.

  • Page 55: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 56: Power Connections

    Chapter 4: Motherboard Connections 4.2 Power Connections Two power connections supply the motherboard and several more supply for onboard devices. Main Power Connector The 24-pin power supply connector (JPWR3) meets the ATX SSI EPS 12V specification. You must also connect the 8-pin (JPWR1) and 4-pin (JPWR2) processor power connector to the power supply.
  • Page 57 The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro. A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the storage drive is not installed in the system.
  • Page 58 Chassis Intrusion Pin Definitions Pins Definition Intrusion Input Ground NVMe I C Header Connector JNVI C1 is a management header for the Supermicro AOC NVMe PCIe peripheral cards. Please connect the I C cable to this connector.
  • Page 59 (sideband) connection between the onboard Baseboard Management Controller (BMC) and a Network Interface Controller (NIC). Use a NIC add-on card that supports NC- SI and a special cable. Please contact Supermicro at www.supermicro.com to purchase the cable for this header.

  • Page 60: Control Panel

    DOM power. For more information on the SATA HostRAID configuration, refer to the Intel SATA HostRAID user's guide posted at http://www.supermicro.com. NVM Express Header One connector is located at NVME0/1 to support two PCIe 4.0 x4 NVMe connections. This connector provides high-speed and low-latency connections directly from the CPU to NVMe Solid State (SSD) drives.
  • Page 61 Chapter 4: Motherboard Connections Reset Button The Reset Button connection is located on pins 3 and 4 of JF1. Attach it to a hardware reset switch on the computer case. Reset Button Pin Definitions (JF1) Pin# Definition Reset Ground Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1.
  • Page 62 Chapter 4: Motherboard Connections HDD LED/UID Switch The HDD LED/UID Switch connection is located on pins 13 and 14 of JF1. Attach a cable to Pin 14 to show hard drive activity status. Attach a cable to pin 13 to use UID switch. HDD LED Pin Definitions (JF1) Pin#...

  • Page 63: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 64: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs. One LED indicates activity when flashing green. The other may be green, amber or off to indicate the speed of the connection. LAN Link LED Color Definition No Connection or 100Mb/s...

  • Page 65: Chapter 5 Software

    If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That might be a DVD, perhaps using a USB flash or media drive, or the BMC KVM console.
  • Page 66 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 67: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive or a DVD.

  • Page 68: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 69: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 70: Chapter 6 Optional Components

    Storage Control Card and Cable(s) TPM security module Intel VROC RAID Key 6.1 Storage Control Card and Cable(s) Supermicro offers storage controller cards for various data protection and drive RAID levels. Please refer to the product page for the latest cards and add-on options.

  • Page 71: Tpm Security Module

    It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V •...

  • Page 72: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.3 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCIe root complex. •...

  • Page 73: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 74: Configuring Nvme Raid Manually

    Chapter 6: Optional Components Configuring NVMe RAID Manually RAID for NVMe SSDs is enabled by default when Intel VROC Raid Key is populated. It may be managed manually through the UEFI BIOS. 1. Reboot the server and press [DEL] key to access the BIOS options. 2.
  • Page 75 Chapter 6: Optional Components Figure 6-3. BIOS, Manual Mode (Example—your server may look different.) 3. Select the desired PStack# to Enable or Disable the corresponding Intel VMD controller Figure 6-4. BIOS, Enabling VMD for Pstack0...
  • Page 76 Chapter 6: Optional Components 4. Select the desired PCIe slot to Enable or Disable Intel VMD functionality according to the current hardware configuration being used. Hot Plug Capability can also be Enabled or Disabled. Figure 6-5. BIOS, Enabling VMD Functionality per Slot 5.
  • Page 77 Chapter 6: Optional Components Figure 6-7. BIOS, Enabling CPU2 Example 6. Press [F4] to save the configuration and reboot the system and press [DEL] to enter BIOS. Note: Delete the RAID volume associated with the VMD controller before disabling the controller.
  • Page 78 Chapter 6: Optional Components 10. If cross-controller RAID is required, select Enable RAID spanned over VMD Controller. Figure 6-8. Created Volume without Figure 6-9. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD controller controller 11. Select specific disks for RAID with an [X]. •...

  • Page 79: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 80: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 81: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Mangement Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 82: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 83: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. System Boot Failure If the system does not display POST (Power-On-Self-Test) or does not respond after the power is turned on, check the following: Turn on the system with only one DIMM module installed.
  • Page 84 Chapter 7: Troubleshooting and Support Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 85: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.4 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 86: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.5 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 87: Where To Get Replacement Components

    7.7 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 88: Vendor Support Filing System

    Chapter 7: Troubleshooting and Support Whenever possible, repack the chassis in the original Supermicro carton, using the original packaging material. If these are no longer available, be sure to pack the chassis securely, using packaging material to surround the chassis so that it does not shift within the carton and become damaged during shipping.

  • Page 89: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 90: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 91 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 92 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 93 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 94 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 95 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 96 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 97 Appendix A: Warning Statements Equipment Installation Warning! Only trained and qualified personnel should be allowed to install, replace, or service this equipment. 機器の設置 トレーニングを受け認定された人だけがこの装置の設置、 交換、 またはサービスを許可されていま す。 警告 只有经过培训且具有资格的人员才能进行此设备的安装、更换和维修。 警告 只有經過受訓且具資格人員才可安裝、更換與維修此設備。 Warnung Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem Personal gestattet werden.
  • Page 98 Appendix A: Warning Statements Restricted Area Warning! This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. (This warning does not apply to workstations). アクセス制限区域...
  • Page 99 Appendix A: Warning Statements ‫אזור עם גישה מוגבלת‬ !‫אזהרה‬ ‫יש להתקין את היחידה באזורים שיש בהם הגבלת גישה. הגישה ניתנת בעזרת‬ (.‫'כלי אבטחה בלבד (מפתח, מנעול וכד‬ . ‫تخصيص هذه انىحذة نترك ب ُ ها ف مناطق محظورة تم‬ ‫، م َ كن انىصىل إن منطقت محظورة فقط من خالل استخذاو أداة خاصت‬ ‫أو...
  • Page 100 Appendix A: Warning Statements Warnung Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen Batterietyp. Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. Attention Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile de type semblable ou équivalent, recommandée par le fabricant.
  • Page 101 Appendix A: Warning Statements Redundant Power Supplies Warning! This unit might have more than one power supply connection. All connec- tions must be removed to de-energize the unit. 冗長電源装置 このユニッ トは複数の電源装置が接続されている場合があります。 ユニッ トの電源を切るためには、 すべての接続を取り外さなければなりません。 警告 此部件连接的电源可能不止一个，必须将所有电源断开才能停止给该部件供电。 警告 此裝置連接的電源可能不只一個，必須切斷所有電源才能停止對該裝置的供電。 Warnung Dieses Gerät kann mehr als eine Stromzufuhr haben. Um sicherzustellen, dass der Einheit kein trom zugeführt wird, müssen alle Verbindungen entfernt werden.
  • Page 102 Appendix A: Warning Statements ‫אם קיים יותר מספק אחד‬ !‫אזהרה‬ ‫ליחדה יש יותר מחיבור אחד של ספק. יש להסיר את כל החיבורים על מנת לרוקן‬ .‫את היחידה‬ . ‫قد يكون لهذا الجهاز عدة اتصاالت بوحدات امداد الطاقة‬ ‫يجب إ ز الة كافة االتصاالت لعسل الوحدة عن الكهرباء‬ 경고! 이...
  • Page 103 Appendix A: Warning Statements Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf. Vorsicht bei der Wartung. ¡Advertencia! Cuando el sistema está en funcionamiento, el voltaje del plano trasero es peligroso. Tenga cuidado cuando lo revise. Attention Lorsque le système est en fonctionnement, des tensions électriques circulent sur le fond de panier.
  • Page 104 Appendix A: Warning Statements Comply with Local and National Electrical Codes Warning! Installation of the equipment must comply with local and national electrical codes. 地方および国の電気規格に準拠 機器の取り付けはその地方および国の電気規格に準拠する必要があります。 警告 设备安装必须符合本地与本国电气法规。 警告 設備安裝必須符合本地與本國電氣法規。 Warnung Die Installation der Geräte muss den Sicherheitsstandards entsprechen. ¡Advertencia! La instalacion del equipo debe cumplir con las normas de electricidad locales y nacionales.
  • Page 105 Appendix A: Warning Statements Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations. 製品の廃棄 この製品を廃棄処分する場合、 国の関係する全ての法律 ・ 条例に従い処理する必要があります。 警告 本产品的废弃处理应根据所有国家的法律和规章进行。 警告 本產品的廢棄處理應根據所有國家的法律和規章進行。 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen.
  • Page 106 Appendix A: Warning Statements Hot Swap Fan Warning Warning! Hazardous moving parts. Keep away from moving fan blades. The fans might still be turning when you remove the fan assembly from the chassis. Keep fingers, screwdrivers, and other objects away from the openings in the fan assembly's housing. ファン...
  • Page 107 Electrical Appliance and Material Safety Law prohibits the use of UL or CSA -certified cables (that have UL/CSA shown on the cord) for any other electrical devices than products designated by Supermicro only. 電源コードとACアダプター...
  • Page 108 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind. ¡Advertencia! Cuando instale el producto, utilice la conexión provista o designada o procure cables, Cables...
  • Page 109 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro. 전원 케이블 및 AC 어댑터...

  • Page 110: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors 3rd Gen Intel Xeon Scalable processors in a P+ (LGA-4189) socket with up to 40 cores and a thermal design power (TDP) of up to 270W Chipset Intel PCH C621A BIOS 128Mb AMI BIOS SPI Flash EEPROM Memory Up to 4TB of DDR4 ECC RDIMM/LRDIMM/LRDIMM 3DS with speeds up to 3200MHz in 16 slots;...
  • Page 111 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Certified Safety Models Compliant with UL or CSA: CSA: 826-8, 826-R8X12, 826-12, and 826-R12X12.

  • Page 112: Bsmi Compliance

    Appendix B: System Specifications BSMI Compliance 限 限 用 用 物 物 質 質 含 含 有 有 情 情 況 況 標 標 示 示 聲 聲 明 明 書 書 Declaration of the Presence Condition of the Restricted Substances Marking 設備名稱：伺服器/ Server Equipment name 826-R8X12...
  • Page 113 Appendix B: System Specifications 輸入額定: 100-240V ~, 60-50Hz, 10-5A (x2) *使 使 用 用 者 者 不 不 能 能 任 任 意 意 拆 拆 除 除 或 或 替 替 換 換 內 內 部 部 配 配 備 備 *報...

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