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20.4 After-Sale Services
20.4.1 About the retaining period of service parts
The retaining period of the performance-critical parts for servicing this product (parts required to
maintain the functionality of the product) is 10 years after the discontinuation of production.
20.4.2 When requesting a repair
If you suspect a failure, please read "20.3 Troubleshooting" thoroughly and check the unit again.
If you still detect abnormality, stop using the product and contact your sales representative, our sales
department, nearest branch office or sales office.
•
Repair during the warranty period: If a failure occurs in the course of using the product correctly
according to the explanations and instructions in the Instruction Manual, your sales representative
or our company shall repair the product at no charge. However, repairs of failures caused by
misuse, negligence, or act of God such as natural disasters and fire shall be chargeable.
•
If the warranty period has expired: If functionality can be recovered by repair, repair shall be
made by the request of the customer for a fee.
•
Please provide the following information:
- Product name, model name, manufacturing date, serial number
- Description of abnormality (as detail as possible) (Please refer to the next page "ECDIS Failure
Checklist.")
- Business name or organization name, address, phone number
20.4.3 Recommendation of inspection and
maintenance
Although it depends on the usage state, performance may deteriorate by change in parts over time,
Separately from regular care, inspection and maintenance are recommended.
Regarding inspection and maintenance, please contact your sales representative, our sales
department, nearest branch office or sales office.
Please note that there is a charge for inspection and maintenance.
If you have questions regarding after-sale services, please inquire your sales representative,
our sales department, nearest branch office or sales office.
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