Energy Hub Inverter Troubleshooting - SolarEdge Energy Bank Installation Manual

Energy Hub Inverter Troubleshooting

Malfunction Description or
Possible Cause
Battery SOE Continuous
(state of discharge; no
energy) is charging
below 10%,
while solar
power is
being
produced
No power to The loads are
backed-up not backed up.
loads during
a power
outage
The inverter External
does not shutdown is on.
turn on.
Battery self- Wrong battery
test failed connections
Error 3x6B Battery
communication
error
Error 3x6C Battery internal
error
SolarEdge Home Hub Inverter Single Phase MAN-01-00812-1.5
Appendix A: Errors and
Corrective Action
Preform a battery self-test as explained in Running a
Battery Self-test on page 47. If the battery self-test is
successfully passed, contact SE support.
If the battery cannot be charged, check the battery
manufacturing date: Identify battery PN. For example:
R15563P3SSEG11703177032 (R15563P3SSEG1
YYMMDDLNNN); From battery PN identify the
production date: In the example above, the
manufacturing date is YY = 17, MM = 03, DD = 17
Check the following:
The inverter is producing power.
The Backup function is enabled, as explained in
Enabling Home Hub Applications on page 48.
No error messages are displayed in SetApp.
Backed-up load circuit breakers are on.
The Backup Interface is in the Backup mode (the green
LED on the Backup Interface is continuously ON).
If an external shutdown switch is installed, make sure it
is in the ON position.
If no external shutdown switch is installed, make sure
the external shutdown short circuit jumper in the
Backup Interface is installed.
Make sure the DC cables, RS485 and En wires between
the battery and inverter are correctly connected.
Make sure the RS485 and En wires between the battery
and inverter are correctly connected.
Make sure the battery is correctly configured, as
explained in Configuring Communication with Other
Devices on page 47.
Contact SolarEdge support.
Troubleshooting 61