Technical Support; End Customer Support And Advice; Repair; Customer Service - Bender ISOMETER isoPV1685RTU Manual

1.2 Technical support

1.2.1

End customer support and advice

Technical support by phone or e-mail for all Bender products
• Questions concerning specific customer applications
• Commissioning
• Troubleshooting
Telephone:
Fax:
E-mail:
1.2.2

Repair

Repair, calibration, update and replacement service for Bender products
• Repairing, calibrating, testing and analysing Bender products
• Hardware and software update for Bender devices
• Delivery of replacement devices
• Extended guarantee, in-house repair service, replacement devices at no extra cost
Telephone:
Fax:
E-mail:
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service,
Londorfer Strasse 65,
35305 Grünberg
1.2.3

Customer service

On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting
• Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
• Training courses for customers
Telephone:
Fax:
E-mail:
Internet:
8
+49 6401 807-760 (365 days from 07:00 - 20:00 Uhr [MEZ/UTC +1])
+49 6401 807-259
0700BenderHelp (Tel. and Fax in Germany only)
support@bender.de
+49 6401 807-780* (technical issues)
+49 6401 807-784*, -785* (sales)
+49 6401 807-789
repair@bender.de
+49 6401 807-752*, -762* (technical issues)/
+49 6401 807-753* (sales)
+49 6401 807-759
fieldservice@bender.de
www.bender.de
* Mo-Thu 07:00 a.m. - 16:00 p.m. , Fr 07:00 a.m. - 13:00 p.m.
Important information
isoPV1685xxx_D00007_08_M_XXEN/03.2023