Supermicro SuperServer SYS-521E-WR User Manual page 6

Rear I/O Ports ................................................................................................................70
4.4 Jumpers ..............................................................................................................................73
4.5 LED Indicators ....................................................................................................................75
Chapter 5 Software
5.1 Driver Installation ................................................................................................................76
5.2 SuperDoctor 5 ...................................................................................................................77
®
5.3 BMC ....................................................................................................................................78
BMC ADMIN User Password ............................................................................................78
Chapter 6 Optional Components
6.1 Storage Drive Options ........................................................................................................79
6.2 Storage Control Cards .......................................................................................................79
6.3 TPM Security Module .........................................................................................................80
Chapter 7 Troubleshooting and Support
7.1 Information Resources .......................................................................................................81
Website .............................................................................................................................81
Direct Links for the SYS-521E-WR System ..................................................................81
Direct Links for General Support and Information .......................................................81
7.2 Baseboard Management Controller (BMC) ........................................................................82
7.3 Troubleshooting Procedures .............................................................................................83
General Technique ............................................................................................................83
No Power ..........................................................................................................................83
No Video ...........................................................................................................................84
System Boot Failure .........................................................................................................84
Memory Errors ..................................................................................................................84
Losing the System Setup Configuration ...........................................................................84
When the System Becomes Unstable ..............................................................................84
7.4 Crash Dump Using BMC ....................................................................................................86
7.5 UEFI BIOS Recovery .........................................................................................................87
Overview ...........................................................................................................................87
Recovering the UEFI BIOS Image ....................................................................................87
Recovering the Main BIOS Block with a USB Device ......................................................87
7.6 CMOS Clear .......................................................................................................................92
7.7 Where to Get Replacement Components ..........................................................................93
7.8 Reporting an Issue .............................................................................................................93
Technical Support Procedures ..........................................................................................93
6
Preface