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Supermicro SuperServer SYS-521E-WR User Manual

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SuperServer
®
SYS-521E-WR
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer SYS-521E-WR

  • Page 1 SuperServer ® SYS-521E-WR USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carriers ........................11 Control Panel .........................12 Rear View ..........................13 Top View ..........................15 1.3 System Architecture ......................16 Printed Circuit Board Locations ..................16 1.4 Motherboard Layout ......................17 Quick Reference Table ......................18 Motherboard Block Diagram .....................20 Chapter 2 Server Installation...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................30 3.2 Accessing the System ......................30 3.3 Processor and Heatsink Installation ...................32 Installation Overview ......................33 Removal Overview ......................33 Create the Processor Carrier Assembly ................34 Creating the PHM ......................38 Preparing the CPU Socket for Installation ................40 Installing the PHM into the CPU Socket ................41 Removing the PHM from the CPU Socket ...............42 Removing the Processor Carrier Assembly from the PHM ..........43...
  • Page 6 Preface Rear I/O Ports ........................70 4.4 Jumpers ..........................73 4.5 LED Indicators ........................75 Chapter 5 Software 5.1 Driver Installation ........................76 5.2 SuperDoctor 5 ........................77 ® 5.3 BMC ............................78 BMC ADMIN User Password ....................78 Chapter 6 Optional Components 6.1 Storage Drive Options ......................79 6.2 Storage Control Cards .......................79 6.3 TPM Security Module ......................80 Chapter 7 Troubleshooting and Support...
  • Page 7 Preface Returning Merchandise for Service ...................93 Vendor Support Filing System ..................94 7.9 Feedback ..........................94 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    Form Factor 2U (WxHxD) 17.2 x 3.5 x 25.5in. (427 x 89 x 648mm) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-521E-WR have been certified...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Service Tag with BMC Password Figure 1-1. Front View System Features: Front Feature Description Control Panel Front control panel with LEDs and buttons...

  • Page 11: Drive Carriers

    Safe to remove NVMe device Amber Blinking at 1 Hz Do not remove NVMe device Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, see the Supermicro website, http://www. supermicro.com/products/nfo/files/storage/SBB-HDDCompList.pdf.

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel Power Power Fail LED Reset Information LED Power LED HDD LED NIC LEDs Figure 1-2. Control Panel Control Panel Features Feature Description Power Fail LED When this LED flashes, it indicates a power failure in the power supply. Information LED Alerts operator to several states, as noted in the table below.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View Dedicated BMC LAN Port UID LED VGA Port Power Supplies Two 1G LAN Ports Two USB 3.2 Gen 1 Ports Optional 2.5" Drive Bays Two USB 2.0 Ports (Requires Installation) COM Port Figure 1-3. System: Rear View System Features: Rear Feature Description...
  • Page 14 Chapter 1: Introduction Power Supply Indicators Power Supply Condition Green LED Amber LED No AC Power to Power Supply Power Supply critical events causing a shutdown/ failure/ OCP/ OVP/ Fan Fail/ Amber LED OTP/ UVP Power Supply Warning Events Where the power supply continues to operate;...

  • Page 15: Top View

    Chapter 1: Introduction Top View Power Supply Module(s) 1 M.2 Slot 2 SuperDOM Ports 8 DIMM Slots Processor 3 System Fans Figure 1-4. System: Top View System Features: Top Feature Description Power Supply Dual 920W high-efficiency redundant power supplies (Platinum level, 94%) M.2 slot Single PCIe 3.0 x2 M-Key NVMe SuperDOM ports...

  • Page 16: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the printed circuit board (PCB) locations. Printed Circuit Board Locations RSC-W2-66G5 RSC-W2R-88G5 X13SEW-F Storage Backplane BPN-SAS4-825A-N4 Figure 1-5. System: Top View...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13SEW-F motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 18: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBR1 BIOS Recovery Pins 1–2 (Normal) JBT1 CMOS Clear Open (Normal) JPL1 I210 LAN1 Enable/Disable Pins 1–2 (Enabled) JPL2 I210 LAN2 Enable/Disable Pins 1–2 (Enabled) JPME1 ME Recovery Pins 1–2 (Normal) VRM SMB Clock (to BMC) Pins 1–2 (Normal) JVRM1...
  • Page 19 Description SATA8–SATA9 SATA 3.0 Ports with SuperDOM Power SXB1A, SXB1B, SXB1C PCIe 5.0 x16 + x16 Supermicro Proprietary WIO Left Add-on Card Slots SXB2 PCIe 5.0 x8 (In x16) Supermicro Proprietary WIO Right Add-on Card Slot SGPIO2 Serial Link General Purpose I/O Header USB0/1 Back Panel USB 2.0 Ports...

  • Page 20: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram VR14 8 PHASE CPU1 DDR5 PECI:30 DDR5 SOCKET ID:0 4800 #1/#2 DMI3 SXB2 (WIO-R) PCIe GEN5 X8 PCIe X8 G5 PE0[7:0] JNVME2 PCIe GEN5 X8 MCIO x8 / 2x NVMe MCIO PCIe GEN5 X8 PCIe X8 G5 PE0[15:8] JNVME1 PCIe GEN5 X8...

  • Page 21: Chapter 2 Server Installation

    PCBs by their edges and keep them in anti-static bags when not in use. 2.2 Unpacking the System Inspect the box in which the SuperServer SYS-521E-WR was shipped, and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.

  • Page 22: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 23: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 24: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 25: Releasing The Inner Rail

    Chapter 2: Server Installation Releasing the Inner Rail The inner rail must be separated from the outer rail before being installed onto the chassis. Releasing the Inner Rail 1. Pull the inner rail out of the outer rail until it is fully extended as illustrated below. 2.

  • Page 26: Installing The Inner Rails

    Chapter 2: Server Installation Installing the Inner Rails Installing the Inner Rail 1. Place the inner rail on the side of the chassis aligning the hooks of the chassis with the rail extension holes. 2. Slide the inner rail forward toward the front of the chassis until the quick release bracket snaps into place, securing the rail to the chassis.

  • Page 27: Installing The Outer Rails

    Chapter 2: Server Installation Installing the Outer Rails Outer rails attach to the rack and hold the chassis in place. The outer rails for the CSE-825B2TS chassis extend between 30 inches and 33 inches. Installing the Outer Rails 1. Press upward on the locking tab at the rear end of the middle rail. 2.

  • Page 28: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack 1. Extend the outer rails as illustrated below. 2. Align the inner rails of the chassis with the outer rails on the rack. 3. Slide the inner rails into the outer rails, keeping the pressure even on both sides. When the chassis has been pushed completely into the rack, it should click into the locked position.

  • Page 29: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! The system is heavy. It is dangerous for a single person to remove it from the rack. Have sufficient personnel or use a lift to support the chassis. 1. Pull the chassis forward out the front of the rack until it stops. 2.

  • Page 30: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.
  • Page 31 Chapter 3: Maintenance and Component Installation Caution: Except for short periods of time, do not operate the server without the cover in place. The chassis cover must be in place to allow for proper airflow and to prevent overheating. Release Tab Figure 3-1.

  • Page 32: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • The following CPU carrier has been successfully tested in our labs and is available from Supermicro.

  • Page 33: Installation Overview

    Chapter 3: Maintenance and Component Installation Installation Overview After preparing the system and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard. 1. Attach the processor to a plastic carrier to create the processor carrier assembly. 2.

  • Page 34: Create The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Turn the processor over (with the gold pins up). Locate the CPU keys on the processor and the four latches on the carrier as shown below. SP XCC Latch CPU Key Latch CPU Key Latch Latch SP MCC...
  • Page 36 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the CPU socket and press it down as shown below. Lever Lever Carrier E1B Carrier E1A 4. Using Pin 1 as a guide, carefully align the CPU keys (A and B) on the processor against the CPU keys on the carrier (a and b) as shown in the drawing below.
  • Page 37 Chapter 3: Maintenance and Component Installation 6. After the processor is placed inside the carrier, examine the four sides of the processor, making sure that the processor is properly seated on the carrier. SP XCC (Top View) (Component View) CPU Carrier Assembly SP MCC (Component View) (Top View)

  • Page 38: Creating The Phm

    Chapter 3: Maintenance and Component Installation Creating the PHM After creating the processor carrier assembly, please follow the instructions below to mount the processor carrier into the heatsink to form the PHM. Note: If this is a new heatsink, the thermal grease has been pre-applied on the un- derside.
  • Page 39 Chapter 3: Maintenance and Component Installation CPU Carrier Assembly (for 2U Heatsink) (CPU Component Side and Heatsink Bottom Side) SP XCC SP MCC Pin 1 Pin 1 Processor Heatsink Module (PHM)

  • Page 40: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation This motherboard comes with a plastic protective cover installed on the CPU socket. Remove it from the socket by following the instructions below: 1. Press the tabs inward. 2.

  • Page 41: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. 2. Align PEEK nut A, which is next to the triangle (Pin 1) on the heatsink, against threaded fastener a on the CPU socket.

  • Page 42: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, be sure to shut down the system and unplug the power cables from the power supply. Then follow the steps below: 1.

  • Page 43: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown in the drawings below.

  • Page 44: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 45: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory The X13SEW-F supports up to 2048GB of ECC RDIMM/RDIMM 3DS DDR5 memory with speeds of up to 4800MT/s in eight memory slots. Refer to the table below for the recommended DIMM population order. DDR5 Memory Table for Intel 4th Gen Xeon Scalable Processors 1 CPU, 8 DIMM Slots Number of DIMMs...

  • Page 46: General Guidelines For Optimizing Memory Performance

    Chapter 3: Maintenance and Component Installation General Guidelines for Optimizing Memory Performance • It is recommended to use DDR5 memory of the same type, size, and speed. • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 47: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMM modules based on the recommended DIMM population tables at the beginning of this section (3.4 Memory). 2. Align the DIMM module key with the receptive point on the single-latch DIMM slot. Receptive Point Notch Release Tab...

  • Page 48: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery 1. Begin by removing power from the system.

  • Page 49: Storage Drives

    2.5" hot-swap drives, the system supports either two SATA drives with specific optional hardware added. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages http://www.supermicro.com/products/nfo/files/storage/SBB-HDDCompList.pdf.
  • Page 50 Chapter 3: Maintenance and Component Installation Removing a Hot-Swap Drive Carrier from the Chassis 1. Press the release button on the drive carrier, which will extend the drive carrier handle. 2. Use the drive carrier handle to pull the drive out of the chassis. Handle Release Button Figure 3-4.
  • Page 51 Chapter 3: Maintenance and Component Installation Dummy Drive Drive Carrier Figure 3-5. Drive Carrier The drives are mounted in drive carriers to simplify their installation and removal from the chassis. These carriers also help promote proper airflow for the drive bays. Figure 3-6.
  • Page 52 Chapter 3: Maintenance and Component Installation SATA Hard Drive Drive Carrier Figure 3-7. Removing the Hard Drive 3. Install a new drive into the carrier with the printed circuit board side facing down so that the mounting holes align with those in the carrier. 4.
  • Page 53 Chapter 3: Maintenance and Component Installation Figure 3-8. Backplane Bottom Backplane Jumper Set the backplane jumper to support SAS or SATA drives. JP2 on the backplane control the SGPIO signal model. Refer to the table below for jumper settings. SGPIO Jumper Settings Jumper Setting Definition...

  • Page 54: Pcie Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.7 PCIe Expansion Cards The CSE-825BTQC chassis includes slots for PCI expansion cards. The SYS-521E-WR supports four low-profile cards. Figure 3-9. Expansion Card Slots in the Chassis Expansion Slot Locations Item Description One PCIe 5.0 x16 full-height full-length expansion slot One PCIe 5.0 x16 full-height full-length expansion slot One PCIe 5.0 x8 low-profile expansion slot One PCIe 5.0 x8 low-profile expansion slot...
  • Page 55 Chapter 3: Maintenance and Component Installation Figure 3-10. Installing Expansion Cards...

  • Page 56: Solid State Drives

    Chapter 3: Maintenance and Component Installation M.2 Solid State Drives The motherboard supports one M.2 (M-Key) PCIe 3.0 x2 solid state drive in the 2280 and 22110 form factors. Installing an M.2 SSD Caution: Use industry-standard anti-static equipment, such as gloves or wrist strap, and follow precautions to avoid damage caused by ESD.

  • Page 57: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Three heavy-duty hot-pluggable fans provide cooling for the chassis. Fan speed is controlled by system temperature via BMC. If a fan fails, the remaining fans will ramp up to full speed and the overheat/fan fail LED on the control panel will turn on.

  • Page 58: Installing Or Removing Air Shroud

    Chapter 3: Maintenance and Component Installation Installing or Removing Air Shroud The air shroud directs airflow to maximize cooling efficiency and comes pre-installed with the system. In the rare event that the air shroud needs to be removed or installed follow the procedure below.

  • Page 59: Power Supply

    Chapter 3: Maintenance and Component Installation 3.9 Power Supply The CSE-825B2TS-R920WP chassis supports redundant 920W high-efficiency power supplies. A failed power supply can be replaced while the server is running. Removing a Power Supply 1. Remove the AC power cord from the failed power supply. 2.

  • Page 60: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 61: Bmc Reset

    Chapter 3: Maintenance and Component Installation 3.11 BMC Reset The BMC can be reset using the UID button. • Reset – Press and hold the button. After six seconds, the LED blinks at 2Hz. The BMC resets and the reset duration is approximately 250 ms. Then the BMC starts to boot. •...

  • Page 62: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 63: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard. Attach the appropriate cable from the chassis to inform you of a chassis intrusion when the chassis is opened. Refer to the table below for pin definitions.
  • Page 64 Baseboard Management Controller (BMC) and a Network Interface Controller (NIC). For the network sideband interface to work properly, you will need to use a NIC add-on card that supports NC-SI and must use a special cable. Contact Supermicro at www.supermicro.com to purchase the cable for this header.
  • Page 65 In addition, this motherboard has two SATA 3.0 ports (SATA8, SATA9) that can be used with Supermicro SuperDOM's SATA DOM connectors with power pins bulit in, and do not require external power cables. Supermicro SuperDOMs are backward compatible with regular SATA HDDs or SATA DOMs that need external power cables.
  • Page 66 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header (JTPM) Pin Definitions...

  • Page 67: Control Panel

    These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.
  • Page 68 Chapter 4: Motherboard Connections Power Button The Power Button connection is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system. This button can also be configured to function as a suspend button (with a setting in the BIOS). To turn off the power when the system is in suspend mode, press the button for 4 seconds or longer.
  • Page 69 Chapter 4: Motherboard Connections HDD LED The HDD LED connection is located on pins 13 and 14 of JF1. Attach a cable to pin 14 to show hard drive activity status. Refer to the table below for pin definitions. HDD LED Pin Definitions (JF1) Pins Definition...

  • Page 70: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. JUIDB1 COM1 USB3/4(3.0) LAN2 LAN1 IPMI_LAN USB0/1 JNCSI1 JTPM MH17 M.2 NVME JBT1 M.2-P CMOS CLEAR...
  • Page 71 Chapter 4: Motherboard Connections COM Port There is one COM connection on this motherboard. COM1 is located next to the dedicated IPMI_LAN. COM Port Pin Definitions Pin# Definition Pin# Definition Ground LAN Ports The motherboard has two 1GbE LAN ports located on the I/O back panel. The two 1GbE LAN ports accept RJ45 cables.
  • Page 72 Chapter 4: Motherboard Connections Unit Identifier Switch (UID-SW): One button with two functions A Unit Identifier (UID) switch and two LED Indicators are located on the motherboard. The UID switch is located next to the VGA port on the back panel. Function User Input Behavior...

  • Page 73: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers Connector Pins To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 Jumper is identified with a square solder pad on the printed circuit board.
  • Page 74 Chapter 4: Motherboard Connections BIOS Recovery Close pins 2-3 of jumper JBR1 for BIOS recovery. The default setting is on pins 1 and 2 for normal operation. Refer to the table below for jumper settings. The default setting is Normal. BIOS Recovery Jumper Settings Jumper Setting...

  • Page 75: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC Heartbeat LED LEDBMC is the BMC Heartbeat LED. When the LED is blinking green, BMC is working. Refer to the table below for the LED status. BMC Heartbeat LED LED Color Definition Green: Blinking BMC Normal M.2 LED...

  • Page 76: Chapter 5 Software

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.

  • Page 77: Superdoctor ® 5

    5.2 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 78: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 79: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter lists optional system components. Optional Parts Storage drive options Power options TPM security module 6.1 Storage Drive Options The storage drive bays can support SATA and SAS in any combination. To enable SAS, additional hardware is required.

  • Page 80: Tpm Security Module

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 81: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by the Products option. •...

  • Page 82: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 83: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 84: No Video

    • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 85 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 86: Crash Dump Using Bmc

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/ management-software/bmc-resources. Check BMC Error Log 1.

  • Page 87: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 88 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 89 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 90 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 91 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 92: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.6 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 93: Where To Get Replacement Components

    7.7 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
  • Page 94 For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.9 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.
  • Page 95 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 96 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 97 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 98 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 99 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 100 Appendix A: Warning Statements 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、 シャーシー内部にアクセスするには、 システムの電源はすべてのソースから切断され、 電源コードは電源モジュールから取り外す必要が あります。 警告 在你打开机箱并安装或移除内部器件前,必须将系统完全断电,并移除电源线。 警告 在您打開機殼安裝或移除內部元件前，必須將系統完全斷電，並移除電源線。 Warnung Das System muss von allen Quellen der Energie und vom Netzanschlusskabel getrennt sein, das von den Spg.Versorgungsteilmodulen entfernt wird, bevor es auf den Chassisinnenraum zurückgreift, um Systemsbestandteile anzubringen oder zu entfernen. ¡Advertencia! El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para...
  • Page 101 Appendix A: Warning Statements ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت قبم‬ ‫انىصىل إىن امنناطق انداخهيت نههيكم نتثبيج أو إ ز انت مكىناث الجهاز‬ 경고! 시스템에 부품들을 장착하거나 제거하기 위해서는 섀시 내부에 접근하기 전에 반드시 전원 공급장치로부터...
  • Page 102 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 103 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 104 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 105 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 106 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 107 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 108 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 109 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 110 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 111 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 112 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 113 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 114 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 115 Appendix B: System Specifications Appendix B System Specifications Processors Supports a 4th Generation Intel Xeon Scalable Processor with up to 52 cores and a thermal design power (TDP) of up to 300W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel C741 Emmitsburg PCH BIOS...
  • Page 116 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 BS/EN55032 BS/EN55035 CISPR 32 BS/EN 61000-3-2 BS/EN 61000-3-3 BS/EN 61000-4-2...

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