Supermicro SuperServer SYS-521GE-TNRT User Manual
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Supermicro SuperServer SYS-521GE-TNRT User Manual

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SuperServer
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SYS-521GE-TNRT
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer SYS-521GE-TNRT

  • Page 1 SuperServer ® SYS-521GE-TNRT USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Service Tag ........................11 Control Panel .........................12 Rear View ..........................14 1.3 System Architecture ......................16 Main Components ......................16 System Block Diagram ......................17 1.4 Motherboard Layout ......................18 Quick Reference Table ......................19 Motherboard Block Diagram .....................21 Memory Slots ........................22...
  • Page 5 Preface 3.2 Accessing the System ......................30 3.3 Processor and Heatsink Installation ...................32 Installation Overview ......................33 Removal Overview ......................33 Create the Processor Carrier Assembly ................34 Creating the PHM ......................38 Preparing the CPU Socket for Installation ................40 Installing the PHM into the CPU Socket ................41 Removing the PHM from the CPU Socket ...............42 Removing the Processor Carrier Assembly from the PHM ..........43 Removing the Processor from the Processor Carrier Assembly ........44...
  • Page 6 Preface 4.5 LED Indicators ........................68 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................69 5.2 Driver Installation ........................71 5.3 SuperDoctor 5 ........................72 ® 5.4 BMC ............................73 BMC ADMIN User Password ....................73 Chapter 6 Optional Components 6.1 Optional Parts List .......................74 6.2 Storage Control Cards .......................75 6.3 Network Cards ........................75 6.4 Intel Virtual RAID on CPU (VROC) ..................76...
  • Page 7 7.9 BMC ..........................95 7.10 Reporting an Issue ......................96 Technical Support Procedures ..................96 Returning Merchandise for Service ...................96 Vendor Support Filing System ..................97 7.11 Feedback ..........................97 7.12 Contacting Supermicro ......................98 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    5U 17.2 x 7 x 29in. / 437 x 178 x 737mm (WxHxD) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-521GE-TNRT have been certified as...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View System Fans Control Panel 11 12 13 14 15 16 17 18 19 20 21 22 23 Service Tag Figure 1-1.

  • Page 11: Drive Carrier Indicators

    Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. Drive Carrier LED Indicators Color Blinking Pattern Behavior for Device...

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel Power Button Reset Button Power LED NIC (LAN1) LED NIC (LAN2) LED Information LED Power Fail LED Figure 1-2. Control Panel Control Panel Features Feature Description The unit identification (UID) button turns on or off the blue light function of the Information UID Button LED and a blue LED on the rear of the chassis.
  • Page 13 Chapter 1: Introduction Information LED Color, Status Description Red, solid, with Power LED blinking Fault detected green Blue and red, blinking at 10 Hz Recovery mode UID has been activated locally to locate the Blue, solid server in a rack environment. UID has been activated using the BMC to locate Blue, blinking at 1Hz the server in a rack environment.

  • Page 14: Rear View

    Chapter 1: Introduction Rear View PCIe Slots LAN 1 Port LAN 2 Port VGA Port BMC LAN Port PWS2 PWS1 PWS4 PWS3 COM Port (optional) USB 3.0 Ports CPU1 CPU2 Figure 1-3. System: Rear View System Features: Rear Feature Description The PCIe module supports up to 13 PCIe (Gen 5, x16) full length, full PCIe Slots height expansion cards.
  • Page 15 Chapter 1: Introduction Expansion Slot Locations (all PCIe 5.0) Item Description Controlled By x16 slot CPU1 (via PLX) x16 slot CPU1 (via PLX) x16 slot CPU1 (via PLX) x16 slot CPU1 (via PLX) x16 slot CPU1 (via PLX) x16 slot CPU1 (via PLX) x16 slot CPU1 (direct)

  • Page 16: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components and a system block diagram. Main Components GPUs M.2 NVMe 4 t h G e n e r a t i o n Intel Xeon Scalable Processor 32 DIMM Slots Fans...

  • Page 17: System Block Diagram

    Chapter 1: Introduction System Block Diagram The block diagram below shows the connections and relationships between the subsystems and major components of the overall system. AOM-PTG-I2T 2x 10GbE RJ45 1x BMC RJ45 2x USB 3.0 2x M.2 NVMe 1x VGA BMC AST2600 8x SATA 2.5"...

  • Page 18: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13DEG-OA motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 19: Quick Reference Table

    JPW26) FAN1-FAN10 4-pin cooling fan headers J35 (USB2/3) USB 2.0 header (supports up to two USB connections) Supermicro Advanced Input/Output Module (AIOM) PCIe 5.0 x16 connector for rear JAIOM1 I/O support Front Control Panel header with I²C JFP2 Front Control Panel header with USB and VGA support...
  • Page 20 Chapter 1: Introduction JSYSID2 System SKU Identifier Header 2 M.2-P1 (JM2_1)/M.2-P2 PCIe 3.0 x2 M.2 slots (with support of M-Key 2280, and 22110) (JM2_2) Mounting holes for screws used to securely attach the motherboard to the chassis MH1~MH14 (Refer to page 16 for mounting hole detailed information.) MH15 - MH18 Mounting holes for M.2 SSDs P1-PCIE3B (JMCIO3B)

  • Page 21: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram The block diagram below shows the connections and relationships between the components X13DEG-OA on the motherboard. CPU2-A1 CPU2-B1 CPU2-C1 CPU2-D1 CPU1-D1 CPU1-C1 CPU1-B1 CPU1-A1 VR14 VR14 8 PHASE 8 PHASE CPU1 CPU2 DDR5 DDR5 CPU1-H1 CPU1-G1 CPU1-F1...

  • Page 22: Memory Slots

    Chapter 1: Introduction Memory Slots This motherboard supports up to 8TB of DDR5 memory in 32 slots. Please refer to the layout drawing below for the locations of the DIMM slots: DIMM Slots Supported by CPU1 DIMM Slots Supported by CPU2 P1-DIMMA1 P2-DIMMA1 P1-DIMMA2...
  • Page 23 Chapter 1: Introduction JAIOM1 AIOM PCIE 5.0X16 AIOM-A JMCIO-RA1 AIOM-B JMCIO-RA2 MH14 CN25 JNCSIBF3 LEDBMC PCIE 3.0X2 PCIE 3.0X2 JPW1 JPW2 JPW3 JPW4 JM2_2 M.2-P2: JM2_1 M.2-P1: PSU1 JSTBY1 PSU3 PSU4 PSU2 JNCSI1 PWR1 P12V P12V GPU-PWR15 GPU-PWR1 GPU-PWR3 GPU-PWR5 GPU-PWR7 GPU-PWR11 GPU-PWR13...

  • Page 24: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 25: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 26: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 27: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.4 Installing the Chassis Into a Rack This section provides information on installing the chassis into a rack. There are a variety of rack units on the market, meaning the procedure may differ slightly. Refer to the Enclosure Template that was included with the system for help.
  • Page 28 Chapter 2: Server Installation 3. The two rail sections are screwed together to keep them immobile during shipping. Release these screws just enough to allow the rails to slide apart. Note the arrow on the rail, which indicates the end that attaches to the front of the rack. 4.
  • Page 29 Chapter 2: Server Installation WARNING: Be sure that the system is empty of all CPU modules, storage modules, power supplies, PCI-E modules and the PCH module BEFORE lifting (as shown in the figure above with the chassis empty). These should be installed AFTER the system is mounted in the rack. Injury and damage may occur if components are not removed from the rack prior to installation.

  • Page 30: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.
  • Page 31 Chapter 3: Maintenance and Component Installation Figure 3-1. Opening the Middle Top Cover Removing the Entire Top Cover 1. Remove any screws at the side of the cover. 2. Slide the cover towards the rear and lift the cover up. Caution: Except for short periods of time, do not operate the server without the cover in place.

  • Page 32: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustrations only. Your components may look different.

  • Page 33: Installation Overview

    Chapter 3: Maintenance and Component Installation Installation Overview After preparing the system and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard. 1. Attach the processor to a plastic carrier to create the processor carrier assembly. 2.

  • Page 34: Create The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Turn the processor over (with the gold pins up). Locate the CPU keys on the processor and the four latches on the carrier as shown below. SP XCC Latch CPU Key Latch CPU Key Latch Latch CPU Key...
  • Page 36 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the CPU socket and press it down as shown below. Lever Lever Carrier E1B Carrier E1A 4. Using Pin 1 as a guide, carefully align the CPU keys (A and B) on the processor against the CPU keys on the carrier (a and b) as shown in the drawing below.
  • Page 37 Chapter 3: Maintenance and Component Installation 6. After the processor is placed inside the carrier, examine the four sides of the processor, making sure that the processor is properly seated on the carrier. SP XCC (Top View) (Component View) CPU Carrier Assembly (Top View) (Component View) CPU Carrier Assembly...

  • Page 38: Creating The Phm

    Chapter 3: Maintenance and Component Installation Creating the PHM After creating the processor carrier assembly, please follow the instructions below to mount the processor carrier into the heatsink to form the PHM. Note: If this is a new heatsink, the thermal grease has been pre-applied on the un- derside.
  • Page 39 Chapter 3: Maintenance and Component Installation CPU Carrier Assembly (for 2U Heatsink) (CPU Component Side and Heatsink Bottom Side) SP XCC Pin 1 Pin 1 SP MCC Pin 1 Processor Heatsink Module (PHM)

  • Page 40: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation This motherboard comes with a plastic protective cover installed on the CPU socket. Remove it from the socket by following the instructions below: 1. Press the tabs inward. 2.

  • Page 41: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. 2. Align PEEK nut A, which is next to the triangle (Pin 1) on the heatsink, against threaded fastener a on the CPU socket.

  • Page 42: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, be sure to shut down the system and unplug the power cables from the power supply. Then follow the steps below: 1.

  • Page 43: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown in the drawings below.

  • Page 44: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 45: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory Memory Support This motherboard supports up to 8TB 3DS RDIMM/RDIMM DDR5 (288-pin) ECC memory with speeds up to 4800MT/s (1DPC) / 4400MT/s (2DPC) in 32 DIMM slots (Note below). Note: Memory speed and capacity support depends on the processors used in the system.

  • Page 46: Memory Population Table

    2 CPUs & 24 DIMMs DIMME1/P1-DIMME2/P1-DIMMF1/P1-DIMMF2/P1-DIMMG1/P1-DIMMG2/P1-DIMMH1/P1-DIMMH2 CPU2: P2-DIMMA1/P2-DIMMB1/P2-DIMMC1/P2-DIMMD1/P2-DIMME1/P2-DIMMF1/P2-DIMMG1/P2-DIMMH1 CPU1: P1-DIMMA1/P1-DIMMA2/P1-DIMMB1/P1-DIMMB2/P1-DIMMC1/P1-DIMMC2/P1-DIMMD1/P1-DIMMD2/P1- DIMME1/P1-DIMME2/P1-DIMMF1/P1-DIMMF2/P1-DIMMG1/P1-DIMMG2/P1-DIMMH1/P1-DIMMH2 2 CPUs & 32 DIMMs CPU2: P2-DIMMA1/P2-DIMMA2/P2-DIMMB1/P2-DIMMB2/P2-DIMMC1/P2-DIMMC2/P2-DIMMD1/P2-DIMMD2/P2- DIMME1/P2-DIMME2/P2-DIMMF1/P2-DIMMF2/P2-DIMMG1/P2-DIMMG2/P2-DIMMH1/P2-DIMMH2 Note: This memory configuration is recommended by Supermicro for optimal memory performance. Please use this configuration to maximize your memory performance.
  • Page 47 Chapter 3: Maintenance and Component Installation DDR5 Memory Population Table for HMB CPU 32-DIMM Motherboards 1 CPU: Memory Population Sequence P1-DIMMA1 1 CPU & 1 DIMM P1-DIMME1 P1-DIMMA1/P1-DIMMG1 1 CPU & 2 DIMMs P1-DIMMC1/P1-DIMME1 1 CPU & 4 DIMMs P1-DIMMA1/P1-DIMMC1/P1-DIMME1/P1-DIMMG1 1 CPU &...

  • Page 48: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 49: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 50: Storage Drives

    Chapter 3: Maintenance and Component Installation 3.6 Storage Drives The system supports up to 24 2.5" storage drives. Installing Drives Removing a Hot-Swap Drive Carrier from the Chassis 1. Press the release button on the drive carrier, which will extend the drive carrier handle. 2.
  • Page 51 Chapter 3: Maintenance and Component Installation Installing a Hard Disk Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier. Pull out the two locking clasps on the left outside of the carrier and lift out the dummy drive. 2.

  • Page 52: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see the VROC appendix in this manual instead.

  • Page 53: System Cooling

    Failed fans can be identified through the BMC. Changing a System Fan 1. Replace the failed fan with an identical fan, available from Supermicro. Push the new fan into the housing, making sure the air flow direction is the same.

  • Page 54: Air Shrouds

    3.8 Power Supply The chassis features redundant power supplies. The power modules can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically...

  • Page 55: Power Supply Leds

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Replacing the Power Supply 1. Unplug the AC cord from the module to be replaced.

  • Page 56: Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 Expansion Cards The system can accommodate 13 PCIe 5.0 cards and one AIOM card. Figure 3-10. Expansion Card Chassis Slots Before following the procedure below to install expansion cards, first turn off and remove power from the system as described in section 3.1 then remove the top cover.

  • Page 57: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 58: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 59: Headers And Connectors

    The JTPM1 header is used to connect a TPM Module for Trust Platform Module/Port 80 support. The TPM module, which is optional and available from Supermicro, is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
  • Page 60 Chapter 4: Motherboard Connections Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard. Attach the appropriate cable from the chassis to inform you when the chassis is opened. Refer to the table below for pin definitions. Chassis Intrusion Pin Definitions Pin#...

  • Page 61: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.

  • Page 62: Front Control Panel Leds

    Chapter 4: Motherboard Connections Front Control Panel LEDs Front Control Panel (JF1) LED Indicators Event Power (LED1) HDD (LED2) LAN (LED3/4) UID (LED5) Information (LED5) Power Fail (LED6) Power On Solid On HDD Activity Blinking NIC Activity Blinking Overheat Solid On Fan Fail Blinking @1Hz Power Fail...
  • Page 63 Chapter 4: Motherboard Connections Power On and BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on Pin 1 of the front control panel header located at JF1. Momentarily contacting Pin 1 of JF1 will power on/off the system or display BMC/BIOS status.
  • Page 64 Chapter 4: Motherboard Connections LAN1/LAN2 (NIC1/NIC2) The NIC (Network Interface Controller) LED connection for LAN Port 1 is located on Pin 6 of JF1, and the connection for LAN Port 2 is on Pin 5. Refer to the table below. LAN1/LAN2 LED LED States Color...
  • Page 65 Chapter 4: Motherboard Connections Power Fail LED Indicators Power Failure LED Indicators are located on Pin 15 and Pin 19 of JF1. Refer to the table below for pin definitions. FP Power LED Pin Definitions (JF1) Pin# Definition PWR Failure LED-Positive PWR Failure LED-Negative FP USB Power Pin 16 ~ Pin 18 are used to provide power to front USB devices.

  • Page 66: Rear I/O Ports

    Advanced I/O Module (AIOM) for Rear I/O Support (JAIOM1) A Supermicro proprietary Advanced I/O Module (AIOM) connector used for a PCIe 5.0 x16 add-on module is located at JAIOM1. This AIOM connector is connected to CPU1 and provides additional I/O support.

  • Page 67: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page in Chapter 1 for jumper locations.

  • Page 68: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC LAN LEDs A dedicated BMC LAN connection is provided on the I/O riser connector (JSLOT1) via a mezzanine card on the motherboard. The LED on the right indicates activity, and the LED on the left indicates the speed of the connection.

  • Page 69: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 70 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 71: Driver Installation

    DVD. (You may also use a utility to extract the ISO file if preferred.) Another option is to go to the Supermicro website at http://www.supermicro.com. Find the product page for your motherboard, and "Download the Latest Drivers and Utilities".

  • Page 72: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 73: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources. BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 74: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity Tool-less black hot-swap 2.5" NVMe drive tray MCP-220-00167-0B 1-24 Black hot-swap 2.5" NVMe drive tray (orange tab, w/ key lock) MCP-220-00127-0B 1-24 Black Gen3 hot-swap 2.5"...

  • Page 75: Storage Control Cards

    Chapter 6: Optional Components 6.2 Storage Control Cards Storage Control Card Options Part Number Cable HDD Configuration AOC-S3008L-L8i x1 or AOC-S3108L-H8iR x1 or CBL-SAST-1295-100 (x2) 8 SAS3 HDDs AOC-S3108L-H8iR-16DD x1 AOC-S3008L-L8i x2 or AOC-S3108L-H8iR x2 or CBL-SAST-1295-100 (x4) 16 SAS3 HDDs AOC-S3108L-H8iR-16DD x2 AOC-S3008L-L8i x3 or AOC-S3108L-H8iR x3 or...

  • Page 76: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.4 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 77: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 78: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 79 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples...
  • Page 80 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 81: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 82: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 83: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports a Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 84: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 85: No Video

    • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 86 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 87: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 88: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 89: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 90 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 91 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 92 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 93 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 94: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 95: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 96: Reporting An Issue

    (http://www.supermicro.com/ support/rma/). Whenever possible, repack the chassis in the original Supermicro carton, using the original packaging material. If these are no longer available, be sure to pack the chassis securely, using packaging material to surround the chassis so that it does not shift within the carton and become damaged during shipping.

  • Page 97: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 98: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 99: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 100 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 101 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 102 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 103 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 104 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 105 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 106 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 107 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 108 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 109 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 110 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 111 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 112 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 113 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 114 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 115 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 116 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 117 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 118 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 119: Appendix B System Specifications

    32 DIMM slots for up to 8TB 3DS RDIMM/RDIMM DDR5 (288-pin) ECC memory with speeds up to 4800MT/s (1PDC) or 4400MT/s (2DPC) PCI Expansion Slots 13 PCIe 5.0 X16 One Supermicro AIOM / OCP 3.0 Two M.2 NVMe Storage Drives 24 hot-swap 2.5" Gen5 NVMe/SAS3/SATA3 drive bays...
  • Page 120 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 BS/EN55032 BS/EN55035 CISPR 32 CISPR 35 BS/EN 61000-3-2 BS/EN 61000-3-3 BS/EN 61000-4-2...

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