Advantech PCA-6145B Manual page 4

Product warranty
Advantech warrants to you, the original purchaser, that each of its prod-
ucts will be free from defects in materials and workmanship for one year
from the date of purchase.
This warranty does not apply to any products which have been repaired or
altered by other than repair personnel authorized by Advantech, or which
have been subject to misuse, abuse, accident or improper installation.
Advantech assumes no liability as a consequence of such events under the
terms of this Warranty.
Because of Advantech's high quality-control standards and rigorous test-
ing, most of our customers never need to use our repair and replacement
service. If an Advantech product ever does prove defective, it will be
repaired at no charge during the warranty period. For out-of-warranty
repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered (e.g. type
of PC, CPU speed, Advantech products used, other hardware and soft-
ware used etc.). Note anything abnormal and list any on-screen mes-
sages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product and any other information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return
material authorization) number from your dealer. This allows us to
process your return more quickly.
4. Carefully pack the defective product, a completely filled-out Repair
and Replacement Order Card and a photocopy of a dated proof of pur-
chase (such as your sales receipt) in a shippable container. A product
returned without dated proof of purchase is not eligible for warranty
service.
5. Write the RMA number visibly on the outside of the package and ship
it prepaid to your dealer.
PCA-6145 User's Manual iv