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A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifica-
tions to ensure reliable performance in the unusual and demanding condi-
tions typical of industrial environments. Whether your new Advantech
equipment is destined for the laboratory or the factory floor, you can be
assured that it will provide the reliability and ease of operation for which
the name Advantech has come to be known.
Your satisfaction is our number one concern. Here is a guide to Advan-
tech's customer services. To ensure you get the full benefit of our ser-
vices, please follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products. If
you run into technical difficulties, we are here to help. But please consult
this manual first.
If you still can't find the answer, gather all the information or questions
that apply to your problem and, with the product close at hand, call your
dealer. Our dealers are trained and ready to give you the support you need
to get the most from your Advantech products. In fact, most problems
reported are minor and are able to be easily solved over the phone.
In addition, free technical support is available from Advantech engineers
every business day. We are always ready to give advice on application
requirements or specific information on the installation and operation of
any of our products.
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