License File Troubleshooting; Nortel Mobile Communication 3100 Series Portfolio; Nn42030-600 01.04 Standard - Nortel MCG3100 Administration Manual

66 Maintenance
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License file troubleshooting
Before you contact Nortel to report a licensing issue, perform the following
troubleshooting measures:
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Always restart the MCG 3100 Server after you provide a valid license file or
perform any changes to solve any licensing issue.
Table 11 "Common Server License Status errors" (page 66)
the most common license errors that can occur.
Table 11
Common Server License Status errors
Server
License Status
License file not found
License is invalid
Copyright © 2007, Nortel Networks
.
If the license application is successful, you must restart the gateway
as described in the following steps.
If the license application is not successful, see
troubleshooting" (page
Click the Gateways tab.
On the Gateways page, click Restart.
After the server restarts, Mobile Communication Client users can
begin to log on.
Check the time, date, and time zone of the server.
Check the route to the license server (ping).
Verify DNS for the license server.
Check error diagnostics on Gateway Configuration page.
Restart the MCG 3100 Server.
Issue description
The license file is not uploaded.
This error indicates that the license
file is already activated on another
server.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Gateway 3100 — Administration

NN42030-600 01.04 Standard

Release 2.0 14 November 2007
66).
—End—
ATTENTION
Resolution
Upload a valid license file and
restart.
Upload a valid license file and
restart.
"License file
lists some of