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Nortel MCC3100 User Manual

Mobile communication 3100 series mobile communication client 3100 for windows mobile
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Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Client
3100 for Windows Mobile
User Guide

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Summary of Contents for Nortel MCC3100

  • Page 1 Title page Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile User Guide...
  • Page 3 Revision history November 2007 Standard 01.04. This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0 and Multimedia Communication Server 5100 Release 4.0. This document includes a statement that only the HTC TyTN device supports Ocotber 2007 Standard 01.03.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents Introduction ........9 Supported features .
  • Page 6 Logging on a network manually ....55 Logging off a network ......55 Call dialpad screen functions .
  • Page 7 Place an emergency call ......62 Outbound calls dialing plan ..... . . 63 Receiving a call .
  • Page 8 Calling a contact on the Contact List ....90 Virtual Private Network connection management ..93 Establishing a VPN connection ....94 Disconnecting a VPN connection .

  • Page 9: Introduction

    Introduction The Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile is a Session Initiation Protocol (SIP) softphone that provides consolidated voice and messaging services on dual-mode (Wireless Fidelity [WiFi] and cellular) mobile handheld devices. You can configure the MCC 3100 for Windows Mobile to automatically select the best available network connection, either WiFi (when available) or cellular.

  • Page 10: Supported Features

    For more information, see • text messaging—supports Short Message Service (SMS) messaging on the cellular network and Instant Messaging (IM) on the WiFi network (MCS 5100 only). For more information about text messaging, see functions” on page •...
  • Page 11 Today screen icons—displays Home, Dialpad, audio sessions, and SMS screen icons when the MCC 3100 for Windows Mobile application is active. • Virtual Private Network (VPN)—establishes a VPN tunnel for secure WiFi access to your enterprise network. For more information, see page 117.
  • Page 12 • Call Forward—forwards WiFi calls to new destinations • Caller ID/Caller Type Display—displays the caller ID and type (work, home, or mobile) for incoming calls; the information varies by network • Call Timer—displays the duration of a call • Conferencing—sets up ad hoc multiparty conferences with other...
  • Page 13 Supports security features inherent to the device. For further information, see your device documentation. • Multiple proxy address formats, such as IP address, or Fully Qualified Domain Name (FQDN) Cell network Yes—network setting Introduction WiFi network Yes (MCS 5100 only)

  • Page 14: Requirements

    • Any type of wireless access point located in the enterprise, at home, or in a public hot spot. • Nortel Communication Server programmed with a SIP account for each WiFi user. Supported platforms Table 2 shows supported hardware, operating systems, and network connections.
  • Page 15 Table 2: Supported platforms (Part 2 of 2) Dual mode device (OEM) Original Equipment Manufacturer (OEM) names are provided. Local carriers can sell the same devices under different names. You must use handsfree operation or a headset to make or receive WiFi calls on all supported mobile devices except HTC TnTN.
  • Page 16 Introduction...

  • Page 17: Software Installation

    Software installation This section describes how to install, upgrade, and uninstall the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile on a mobile device. Before you install the MCC 3100 for Windows Mobile software, ensure that you use a Universal Serial Bus (USB) cable to connect the mobile to the PC.
  • Page 18 Figure 3: License agreement window 7. If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears. 8. Click Next. 9. The Customer Information dialog box appears. See...
  • Page 19 Figure 4: Customer information 10. Enter your User Name and Company Name. 11. Click Next. Choose a folder to install the files on your PC. See page Software installation Figure 5 on...
  • Page 20 Software installation Figure 5: Choose Destination Location window 12. Click Next. The Ready to Install the Program window opens. See page Figure 6: Ready to Install the Program window Figure 6 on...
  • Page 21 13. Click Install. After the program installs, the InstallWizard Complete window appears. Figure 7: InstallWizard Complete window 14. Click Finish. The Pending Application Install window appears. See page Figure 8: Pending Application Install window The installation program scans the mobile device to determine if it has sufficient capacity to host the MCC 3100 for Windows Mobile.
  • Page 22 Software installation Figure 9: Select Destination Media dialog 15. Perform one of the following: • To install the application on the mobile device, click Cancel. Free up space in the mobile device main memory, then go to to restart the installation process. •...
  • Page 23 Complete the remainder of the installation steps on your mobile device. 17. On the mobile device, tap Yes to install the software. 18. If the mobile device contains a storage card, select an installation location for the MCC 3100 for Windows Mobile. See page Figure 11: Installation location...

  • Page 24: Managing The License Key

    Software installation Managing the license key Before you can use the MCC 3100 for Windows Mobile, you must add your license key to the mobile device. Save a copy of your license key in case you delete the original license key. Contact your administrator if you do not have a License key.

  • Page 25: Backing Up The License Key

    8. After you install the license key, start the MCC 3100 for Windows Mobile and configure the application settings. When the MCC 3100 client application launches for the first time, it requires a connection to the Internet to validate the license information. Thus you must establish a connection to the Internet before the MCC 3100 client application launches.

  • Page 26: Upgrading The Mcc 3100 For Windows Mobile Software

    2. Tap Tools > Exit to stop the MCC 3100 for Windows Mobile software. 3. Copy MCC3100-WM-VPN.exe to a folder on your computer. 4. Use a USB cable to connect the mobile device to your computer. 5. Start Microsoft ActiveSync.
  • Page 27 Figure 13: License agreement window 9. If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears. 10. Click Next. The InstallShield Wizard for Nortel Mobile Communication Client window to modify, repair, or remove the program appears.
  • Page 28 Software installation Figure 14: Modify, repair, or remove the program window 11. Select Modify or Repair, then click Next. The Maintenance Complete window appears. See page Figure 15: Maintenance Complete window Figure 15 on...
  • Page 29 12. Click Finish. The Application Already Installed window appears. See page Figure 16: Application Already Installed window 13. Click Yes to proceed with the reinstallation or upgrade. 14. Press OK to check your mobile device screen to see if additional steps are required to complete the installation.

  • Page 30: Uninstalling The Mcc 3100 For Windows Mobile Software From Your Mobile Device

    Software installation 18. Tap Install. The application installs in the location you select. 19. Tap OK to remove the previous software version. 20. Perform one of the following steps: • To retain your configuration settings, tap No. • To remove your configuration settings, tap Yes. If you tap Yes, you must reenter new configuration settings before you can use MCC 3100 for Windows Mobile.

  • Page 31: Your Pc

    PC with a Universal Serial Bus (USB) cable. 1. On your PC, select Start > Settings > Control Panel > Add or Remove Programs. 2. Select Nortel Mobile Communication Client 3100. 3. Select Change/Remove. Follow the prompts to remove the MCC 3100 for Windows Mobile software from your PC.
  • Page 32 Software installation...

  • Page 33: Basic Setup And Use

    Basic setup and use This section describes how to configure, start, and use the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile basic features. Use the following procedures: • “Starting MCC 3100 for Windows Mobile” on page 33 •...
  • Page 34 Basic setup and use Figure 18 MCC 3100 splash screen After the MCC 3100 for Windows Mobile starts, the Home screen replaces the splash screen. Startup time and ongoing performance of the MCC 3100 for Windows Mobile depends on available system resources.

  • Page 35: How To Enter Your Configuration Settings

    How to enter your configuration settings Before you use the MCC 3100 for Windows Mobile application, add your personalized configuration settings to the mobile device. See setup” on page 35 to program your settings. Automated setup Your system administrator manages your user profile with the Mobile Client Administration Tool.

  • Page 36: Power Management Enhancements For Voice Over Wlan

    You can also configure a timeout period in the MCC 3100 for Windows Mobile to turn off the mobile device whenever you unregister from the WiFi network while the mobile device is in standby mode. You can exit the WiFi range for up to two hours before the device turns off.

  • Page 37: Configuring Your Mobile Device To Turn Off Automatically

    7. Tap OK to save the configuration. 8. Select Start > Settings. The Programs screen appears. 9. Tap the Nortel MCC3100 icon. The MCC 3100 for Windows Mobile starts. 10. On the Home screen, select Tools > Settings. The MCC 3100 for Windows Mobile configuration screen appears.

  • Page 38: Using Your Mobile Device When You Enable Wifi Standby

    The backlight is off. • The device power state is standby. • The wireless Local Area Network (LAN) power save mode is Best Battery. To resume normal operation, turn on your mobile device (press the Power button or receive a call or message).

  • Page 39: Network Roaming Mode Selection

    Select one of the following network roaming modes: • manual—you can manually log on to the available networks and select a dialout network for outgoing calls and messages, either WiFi or cellular. • automatic—the MCC 3100 for Windows Mobile automatically logs on to the available networks and selects a dialout network for outgoing calls and messages, either WiFi (default) or cellular.

  • Page 40: Screen Lock

    Basic setup and use The button lamp indicates your network status. If the WiFi signal strength is too low, you cannot register to the Call Server. See Table 3: Network status Button lamp Status Green You are logged on to the network.

  • Page 41: Enabling The Screen Lock Automatically

    For more information, see Enabling the screen lock automatically Use the following procedure to use the automatic screen lock. 1. Select Tools > Settings. The MCC 3100 for Windows Mobile Configuration screen appears. 2. Tap the Advance tab. 3. Select On Calls for the Lock Screen field. 4.
  • Page 42 Basic setup and use You can use the MCC 3100 for Windows Mobile in WiFi mode with a headset or as a handsfree device. Users are advised to select/use headsets which are designed to reduce excessive sound pressure levels or acoustical shocks.

  • Page 43: Screen Access

    Your device can offer enhanced handset speaker performance when in SIP mode. For further information, see Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes (NN42030-400). Screen access Select the appropriate icon on the Windows Mobile Today screen (Figure...

  • Page 44: Square Touchscreen In Portrait Mode

    Basic setup and use Figure 22 on page 44 shows the touch screens in portrait and landscape modes. Figure 22: Touchscreens Portrait mode Landscape mode Square touchscreen in portrait mode If your device supports a square touchscreen, (Figure 23 on page 45) MCC 3100 for Windows Mobile always displays in portrait mode.

  • Page 45: Basic Dialpad

    You can temporarily exit the MCC 3100 for Windows Mobile in order to use the native Windows Mobile dialer. For example, you can use this dialpad to place an emergency call on the cellular network. You can also use the MCC 3100 for Windows Mobile dialpad to place an emergency call.

  • Page 46: Returning To The Mcc 3100 For Windows Mobile

    Figure 24: Windows Mobile dialer You can use the native dialer to place calls on the cellular network. Returning to the MCC 3100 for Windows Mobile If the native dialer is currently open on the mobile device, close it, then use the following procedure to return to the MCC 3100 for Windows Mobile.

  • Page 47: Exiting The Mcc 3100 For Windows Mobile

    Exiting the MCC 3100 for Windows Mobile You can leave the application running while the mobile device is on. You must, however, exit the application before you perform the following software maintenance tasks: • “Upgrading the MCC 3100 for Windows Mobile software” on page •...
  • Page 48 Basic setup and use...

  • Page 49: Mcc 3100 For Windows Mobile Functionality

    MCC 3100 for Windows Mobile functionality This chapter describes the Nortel Mobile Communication Client 3100 for Windows Mobile (MCC 3100 for Windows Mobile) functionality and includes the following topics: • “Home screen functions” on page 49 • “Adding a display name (WiFi SIP only)” on page 50 •...

  • Page 50: Adding A Display Name (Wifi Sip Only)

    “Enabling Do Not Disturb” on page 53 • “Enabling Call Forward (WiFi only)” on page 54 • “Logging on a network manually” on page 55 • “Logging off a network” on page 55 Adding a display name (WiFi SIP only)

  • Page 51: Managing Your Voice Mail

    3. Use the MCC 3100 for Windows Mobile soft keyboard to enter your display name. Your display name appears to other users while you are engaged in a call on the Wireless Fidelity (WiFi) network. Managing your voice mail The MCC 3100 for Windows Mobile interface allows you to quickly check if you have any new messages and to access your mailbox to listen to them.

  • Page 52: Listening To Messages

    WiFi mailbox displays Yes to indicate that you have messages waiting Cellular mailbox displays the number of messages waiting. The voice mail icon appears in the status bar. 0 indicates no messages ? indicates message status is unknown (disconnected from the network)

  • Page 53: Checking For Missed Calls

    Using the Call Dialpad screen to listen to messages 1. Tap WiFi or Cell to select a dialout network connection (manual roaming mode only). 2. Perform one of the following: • Tap Mailbox • Press and hold the 1 key...

  • Page 54: Enabling Call Forward (Wifi Only)

    MCC 3100 for Windows Mobile functionality Enabling Call Forward (WiFi only) When you enable Call Forward (CFW), all incoming WiFi calls forward to the number your administrator specifies in the configuration settings. 1. On the navigation bar, tap the Home icon. The Home screen appears.

  • Page 55: Logging On A Network Manually

    3100 for Windows Mobile to operate in manual network roaming mode. For more information, see You must log on to a network before you can place a call or send a message. 1. On the navigation bar, tap the Home icon.

  • Page 56: Call Dialpad Screen Functions

    MCC 3100 for Windows Mobile functionality 3. Select Logout. When the flag button turns yellow, the MCC 3100 for Windows Mobile is logged out of the network. For information about your network status, see Call dialpad screen functions Use the Call Dialpad screen to place outgoing calls, mute the microphone, redial the last number dialed, set up a conference, place calls on hold, and initiate a call transfer.
  • Page 57 Back key Press the Back key to delete mistakes. Network keys Use the network keys to select either a WiFi or a Cellular network connection. Talk key Use the Talk key to initiate a call and perform other functions, such as redial last number dialed.

  • Page 58: Selecting A Network While In Manual Roaming Mode

    Use the following procedure to specify which network, either WiFi or Cellular, that you want to use as your dialout network. Use this network to place all of your outgoing calls. Before you can switch between the WiFi and cellular networks, you must configure the MCC 3100 for Windows Mobile to operate in manual roaming mode and you must be logged in to both networks.
  • Page 59 The dialpad display indicates your current network connection status. See Table Table 6: Network connection status Button lamp Status WiFi-M Indicates a manual connection to the wireless network. See If you select WiFi mode, outbound calls use WiFi; however, you can receive incoming calls from Cellular or WiFi networks.

  • Page 60: Monitoring A Network While In Automatic Roaming Mode

    1. On the navigation bar, tap the Call Dialpad icon. The Call dialpad screen appears. If the WiFi network is available, which means you can log on and the signal strength is sufficient, the MCC 3100 for Windows Mobile connects to the WiFi network and WiFi A appears in the dialpad display.

  • Page 61: Placing An Outgoing Call

    Figure 29 on page In some cases, you must establish a VPN connection before you can log on to the WiFi network. Perform the following steps to establish a VPN connection. 1. If you are prompted to establish a VPN connection before you log on to the WiFi network, tap Yes.

  • Page 62: Place An Emergency Call

    Place an emergency call When you dial an emergency number, such as 911 while you are connected to the cellular network, the system switches from the MCC 3100 for Windows Mobile to the basic dialpad or native phone and places the call to the dispatch centre.

  • Page 63: Outbound Calls Dialing Plan

    CS 1000 and MCS 5100 Enterprise voice networks. When you use Nortel Communication Servers, the + Prefix option is handled by the network in WiFi mode similar to the way it is handled in Cellular mode.
  • Page 64 MCC 3100 for Windows Mobile functionality 3. Tap Call. The system inserts the PBX prefix and calls the number. For example, 9 1234567. You can use the PBX Prefix in conjunction with the Optional Prefix. When the Prefix Options screen appears, select the PBX Prefix check box, and select an Optional Prefix from the list.

  • Page 65: Receiving A Call

    From the Call log or SMS view, you are presented with the following options when you receive a call or message on one network and return it from another network: • If you receive a call or an SMS message on the cellular network and reply to it from the WiFi network, the Prefix Options screen appears.
  • Page 66 MCC 3100 for Windows Mobile functionality When you receive an incoming call, the MCC 3100 for Windows Mobile Incoming Call dialog window appears.The dialog window presents the following caller ID information: • For Cell calls: — The caller ID (name) and type (work, mobile, or home)—display if the incoming number matches a record on the Contact List.

  • Page 67: Simultaneous Incoming Calls

    accounts. Cell calls forward immediately and WiFi calls forward after a short delay. During the delay, you can press the Send key or tap Talk to accept calls. Simultaneous incoming calls The following limitations apply to this feature: • Global System for Mobile Communications (GSM) devices can support multiple simultaneous incoming WiFi calls or one cellular call and multiple WiFi calls.

  • Page 68: Call Waiting

    MCC 3100 for Windows Mobile functionality Figure 35: Simultaneous incoming call Second incoming call First incoming call Figure 35, the dialog includes panels for two new incoming calls. You can reject both calls, accept one call and reject the other, or accept both calls.

  • Page 69: Redialing The Last Number Dialed

    Redialing the last number dialed The MCC 3100 for Windows Mobile dials the last number, which was used to place an outgoing call. While no other calls are connected, perform one of the following: • Tap Talk. • Tap the pound (#) key. •...

  • Page 70: Switching Between The Earpiece And Speaker Phone

    MCC 3100 for Windows Mobile functionality Switching between the earpiece and speaker phone In Cellular mode, you can switch between the earpiece and the speaker phone. Press and hold the Send key on your mobile device for a few seconds. Placing a call on hold The number of calls you place on hold depends on whether you have a CDMA or a GSM mobile device.

  • Page 71: Transferring A Call (Wifi Only)

    conference. For more information, see only)” on page Transferring a call (WiFi only) You can complete blind (unattended) call transfers of WiFi calls. 1. While a WiFi call is connected, tap the Xfer button. The call is placed on hold. Call on hold and XFER-ON appears in the dialpad display.Dial the other number.

  • Page 72: Audio Sessions Screen Functions

    MCC 3100 for Windows Mobile functionality – Tap and hold the call session that you previously put on hold. The menu appears. – Select Go to Audio Panel from the menu. 3. After the second party answers, inform them that you are adding them to a conference, then tap the Conf button.The conference starts with three participants—you and the two parties you added.
  • Page 73 Figure 39: Audio sessions screen The Call dialpad screen supports the following functions: • “Audio session indicators” on page 74 • “Managing active audio sessions” on page 75 MCC 3100 for Windows Mobile functionality...

  • Page 74: Audio Session Indicators

    MCC 3100 for Windows Mobile functionality Audio session indicators Table 8 shows the Audio sessions screen indicators. Table 8: Audio sessions indicators (Part 1 of 2) Indicator Icon Call status Session status Description Green arrow—outgoing call Blue arrow—incoming call Red arrow—missed call Call on hold, or Remote party call on hold In call...

  • Page 75: Managing Active Audio Sessions

    Table 8: Audio sessions indicators (Part 2 of 2) Indicator Icon Network type Call state Caller ID <name Managing active audio sessions You can manage a list of active audio sessions. MCC 3100 for Windows Mobile functionality Description WiFi A—wireless mode, automatic roaming WiFi M—wireless mode,...

  • Page 76: Sms View Screen Functions

    The Audio Sessions screen replaces the Call Dialpad screen. The screen can display a single In Call session and multiple On Hold and Terminated sessions if sufficient network resources are available. 2. From the line selector box, select a line.

  • Page 77: Read A Message

    Figure 40: SMS view screen Command Bold text indicates the message is unread Sender name or username SMS View screen supports the following functions: • Read a message. • Compose a new message. • Reply to a message. • Delete messages. •...

  • Page 78: Compose An Sms View Screen New Message

    MCC 3100 for Windows Mobile functionality Figure 41: New text message window Click View to read the message immediately, or click Close to read the message at a later time. New messages are listed in the Inbox of the SMS View screen. Highlight a message to view the sender number and the message text at the bottom of the application panel.
  • Page 79 (indicating success or failure) if your administrator enables SMS Notification in the configuration settings. If you send a message on the WIFi network, you must enter a valid SIP user name for a user in your domain. MCC 3100 for Windows Mobile functionality...

  • Page 80: Reply To A Message

    MCC 3100 for Windows Mobile functionality Reply to a message You can reply to a message that appears in your inbox. 1. On the navigation bar, tap the SMS View icon. The SMS View screen appears. 2. Select the Inbox folder. 3.

  • Page 81: Call Log Screen Functions

    PBX Prefix and Optional Prefix (if configured). If you place the call from the cellular network but the message originated in the WiFi network, an edit box appears. Use it to amend the original SIP address before you place the call on the PSTN.
  • Page 82 • “Sending a message from the Call Log” on page 86 • “Clearing the Call Log” on page 87 • “Setting the size of the Call Log” on page 88 Caller ID Call start Network type used for the call...

  • Page 83: Call Log Indicators

    Call Log indicators. Table 9: Call Log indicators (Part 1 of 2) Indicator Icon Call status Media type Network type MCC 3100 for Windows Mobile functionality Description Green arrow—outgoing call Blue arrow—incoming call Red arrow—missed call Audio—lists only audio calls WiFi A—wireless mode,...

  • Page 84: Accessing The Call Log

    MCC 3100 for Windows Mobile functionality Table 9: Call Log indicators (Part 2 of 2) Indicator Icon Caller ID Call Start Session duration Accessing the Call Log You can access the Call Log to view a history of received, dialed, and missed calls.

  • Page 85: Filtering Calls

    2. Use the slider bar at the right side of the screen to scroll through the list. The Missed Calls indicator reduces by one whenever you review, return, or delete a missed call from the Call Log screen. Filtering calls Filter options control which calls display in the Call Log.

  • Page 86: Sorting Calls

    WiFi network, the Prefix Options screen appears, where you select a PBX Prefix and Optional Prefix (if configured). If the call originated on the WiFi network and you return the call from the cellular network, an edit box appears. Use it to amend the original SIP address before you place the call on the PSTN.

  • Page 87: Clearing The Call Log

    (indicating success or failure) if your administrator enables SMS Notification in the configuration settings. If you send a message on the WiFi network, you must enter a valid SIP username for a user in your domain. Clearing the Call Log Use the following procedure to clear entries in the Call Log.

  • Page 88: Setting The Size Of The Call Log

    MCC 3100 for Windows Mobile functionality whenever you review or return a missed call from the Call Log screen. Setting the size of the Call Log You can change the maximum size of the Call Log, which is 100 lines by default.

  • Page 89: Adding A Contact To The Contact List

    To facilitate outbound dialing and caller name display, the following numbers are required: • Home telephone: The contact home-based telephone number on the PSTN. • Mobile telephone: The contact mobile phone number on the cellular network. MCC 3100 for Windows Mobile functionality...

  • Page 90: Calling A Contact On The Contact List

    The navigator button enables you to place the call with one hand when dialing the contact work, home, or cellular number. 1. Connect to the cellular or WiFi network. For more information, see “Logging on a network manually” on page A cellular network connection is required for calls to home, work, and mobile numbers.
  • Page 91 Figure 48: Contacts List screen 4. Scroll through the list and tap one of the following options: • Dial Mobile with Nortel MCC3100 • Dial Home with Nortel MCC3100 • Dial Work with Nortel MCC3100 Figure 49 on page MCC 3100 for Windows Mobile functionality...
  • Page 92 MCC 3100 for Windows Mobile functionality Figure 49: Menu list The Call Dialpad screen appears and the MCC 3100 for Windows Mobile dials the number. The status of the call appears in the dialpad display.

  • Page 93: Virtual Private Network Connection Management

    Virtual Private Network connection management Virtual Private Network connection management A Virtual Private Network (VPN) connection allows you to communicate through the public internet but maintain privacy through the use of a tunneling protocol and security procedures. You can be required to establish a VPN connection to your enterprise before you can use the MCC 3100 for Windows Mobile to access enterprise network resources.

  • Page 94: Establishing A Vpn Connection

    1. Select Tools > VPN. 2. Select the Enable VPN check box on the VPN Control Panel. 3. To use manual roaming mode to log on to the WiFi network, tap WiFi Network.To use automatic roaming mode to log on to the WiFi network, move within range of a WiFi access point.

  • Page 95: Disconnecting A Vpn Connection

    Virtual Private Network connection management Disconnecting a VPN connection Use the following procedure to disconnect the active VPN connection. 1. Select Tools > VPN. The VPN Control Panel appears. 2. Tap Disconnect. The active VPN connection disconnects. The VPN connection icon on the VPN Control Panel changes from locked to unlocked.
  • Page 96 Virtual Private Network connection management...

  • Page 97: Manual Setup

    Appendix A: Manual setup Enter your settings directly in the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile interface. Before you begin, complete the following procedures: • “Installing the MCC 3100 for Windows Mobile software” on page 17 •...
  • Page 98 Manual setup Your updated configuration settings are automatically downloaded and you can begin to use the MCC 3100 for Windows Mobile. 5. Configure the settings listed in Table 10: Line 1 configuration fields (Part 1 of 2) Address Display Name Line Type Line Label Authentication:...

  • Page 99: Proxy Settings

    Table 10: Line 1 configuration fields (Part 2 of 2) Call Forward Reminder Call Forward To 6. Tap Apply to accept your changes or Undo to start again. Proxy settings Use the following procedure to configure Proxy settings on the MCC 3100 for Windows Mobile.

  • Page 100: Firewall Settings

    Manual setup 3. Configure the settings listed in Table 11: Proxy configuration fields Domain Primary ECS Server Primary ECS Port Alternate ECS Server Alternate ECS Port 4. Tap Apply to accept your changes or Undo to start again. Firewall settings Use the following procedure to configure Firewall settings on the MCC 3100 for Windows Mobile.

  • Page 101: Audio Settings

    3. Configure the settings listed in Table 12: Firewall configuration fields Pinhole Timer (seconds) Discovery Method Stun Server Stun Port 4. Tap Apply to accept your changes or Undo to start again. Audio settings Use the following procedure to configure Audio settings on the MCC 3100 for Windows Mobile.
  • Page 102 Manual setup 3. Configure the settings listed in Table 13: Audio configuration fields (Part 1 of 2) Packetization Rate (ms) Echo Suppression Table 13 on page Select the packetization rate for the voice portion of RTP packets. Configure a value in 10 millisecond increments, from 10 to 40 milliseconds.

  • Page 103: Advance Settings

    Use the Add and Remove buttons to enable and disable codecs on the list. Table 14 on page Select the type of Nortel PBX used by your enterprise, either CS 1000 or MCS 5100. Manual setup 103.
  • Page 104 The default and minimum configurable value is 5 seconds. Enter the prefix for source-based routing (SBR) defined on the Nortel PBX. Users must ensure that the MCC 3100 for Windows Mobile application is configured properly: •...
  • Page 105 Table 14: Advance configuration fields (Part 3 of 5) Lock Screen SMS Notification Conference ID IP Address MAC Address Select “All Calls” to enable the automatic screen lock; select “Never” to disable it (default). If you enable this feature, you deactivate all keys, buttons and menus whenever you engage in a call (incoming or outgoing).
  • Page 106 Enter the SIP address to access the enterprise voice mail server to access your mailbox on the WiFi network directly from the MCC 3100 for Windows Mobile. The method you use to call your mailbox varies from one device to another.

  • Page 107: Dialing Plan Settings

    This causes the mobile device to turn off when it is in standby mode and when you unregister from the WiFi network for longer than the period of time you specify. If you clear this check box the device power status is unaffected by the WiFi network connection.

  • Page 108: Phone Security Settings

    2. Tap the Phone Security tab and configure the following: — Lock or unlock your device: Table 15 on page If you place a call on the WiFi network, select the PBX Prefix in order to route the call to a PBX. For example, if you dial 3257023 and then select a PBX Prefix 9, the ultimate number is 9 325 7023.
  • Page 109 Use the PIN to lock the Subscriber Identification Module (SIM) in the mobile device and to prevent unauthorized access to the GSM cellular network. Your service provider gives you a default PIN, which you can change. If you forget your PIN, you must contact your service provider to obtain a PIN unlock key (PUK).
  • Page 110 Manual setup...

  • Page 111: Configuring Cdma Or Gsm Features On Your Phone

    Configuring CDMA or GSM features on your phone Appendix B:Configuring CDMA or GSM features on your phone The following procedure provides what is typically available on Code Division Multiple Access (CDMA) and Global System for Mobile Communications (GSM) networks. Settings are specific to your device. See your device documentation to confirm the services your device supports.
  • Page 112 If you select Standard, you can roam outside the network where the mobile device is registered. If you select Home Network, you are restricted to the network where the mobile device is registered. Supplemental fees are charged for roaming services.
  • Page 113 Configuring CDMA or GSM features on your phone Table 16: CDMA phone service configuration fields (Part 2 of 2) Field name Talk after x rings Table 17 shows the GSM phone service configuration fields. Table 17: GSM phone service configuration fields (Part 1 of 3) Field name Call Barring Description...
  • Page 114 Select whether your caller ID is presented to one of the following options: • everyone that you call on the cellular network • no one that you call on the cellular network Use the settings on this screen to configure the call forwarding options for incoming cellular calls.
  • Page 115 Configuring CDMA or GSM features on your phone Table 17: GSM phone service configuration fields (Part 3 of 3) Field name Voice Mail and Text Messages Fixed Dialing 3. Select OK. Description • Enter the Voice Mail server host name or IP address.
  • Page 116 Configuring CDMA or GSM features on your phone...

  • Page 117: Vpn Connections

    Appendix C:VPN connections Your system administrator provides the VPN connection details. You can add up to 8 VPN profiles, each of which defines a unique VPN connection. You can also edit and delete VPN profiles. Adding a VPN profile Use the following procedure to add a VPN profile. 1.
  • Page 118 VPN connections Table 18: Gateway fields (Part 2 of 2) Field name Enable Perfect Forward Secrecy (PFS) 6. Tap the Authentication tab and configure the following fields: • Authentication • Group Authentication ID • Group Authentication Password • Extended Authentication ID Type •...
  • Page 119 Table 19: Authentication fields (Part 2 of 2) Field name Group Authentication ID Group Authentication Password Extended Authentication ID Type Extended Authentication Extended Authentication Password You can leave the ID and password fields blank. You are prompted to enter the ID and password every time you start a VPN connection. 7.
  • Page 120 VPN connections For more information, see Table 20: IKE Proposal fields Field name Use Default IKE Proposal Automatic rekey 8. Tap the IPSec Proposal tab and configure the following fields: • Use Default IPSec Proposal • Automatic rekey Table Description Select the check box to use the default IKE proposal, or clear the check box to configure a customized IKE proposal.

  • Page 121: Editing A Vpn Profile

    9. Tap Save Profile. The new profile is added to the Profiles list. 10. Select the Enable VPN check box to activate the VPN profile for WiFi network connections. Editing a VPN profile Use the following procedure to edit a VPN profile.

  • Page 122: Deleting A Vpn Profile

    VPN connections Deleting a VPN profile Use the following procedure to delete a VPN profile. 1. Tap Tools > VPN. The VPN Control Panel appears. 2. Select a profile from the Profiles list. 3. Tap Delete Profile. 4. Tap Yes to confirm the deletion.

  • Page 123: Call Sessions For Mobile Devices

    Table 22 on page 123 shows the maximum number of call sessions supported on a CDMA mobile device. Table 22: CDMA device maximum number of call sessions Call type by network Cell only WiFi only Cell/WiFi mix Table 23 on page 123 shows the maximum number of call sessions supported on a GSM mobile device.
  • Page 124 Call sessions for mobile devices...

  • Page 125: Acronyms

    Dual Tone Multi Frequency Expedited Forwarding FQDN Fully Qualified Domain Name Global System for Mobile Communications Local Area Network Multimedia Communication Server Mobile Communication Client Perfect Forward Secrecy Private Branch Exchange PSTN Public Switched Telephone Network Pin Unlock Key Acronyms...
  • Page 126 Real-Time Transport Protocol Subscriber Identity Module Session Initiation Protocol Short Message Service STUN Simple Traversal of Universal Dialing Plan Uniform Dialing Plan Universal Resource Identifier Universal Resource Locator Voice Activity Detection Virtual Private Network WLAN Wireless Local Area Network WiFi Wireless Fidelity...

  • Page 127: Index

    Index Access Point (AP) 125 Accessing the call log 84 Acoustic Echo Suppression (AES) 13 acronyms, 125 Adding a display name 50 Adding a VPN profile 117 Address book 88 Audio Panel 76 Audio session indicator Call on hold 74 Call State 75 call terminated 74 Caller number or name 75...
  • Page 128 Index CDMA Alert 112 Automatic pickup 112 Location Setting 112 Preferred Serving System 112 Talk after x rings 113 TTY Mode 112 CDMA cellular service 111 Checking your voicmail 51 Code Division Multiple Access (CDMA) Code Division Multiple Access cellular service 111 Codec 13 Comfort Noise Generation (CNG) 13...
  • Page 129 Use Default IPSec Proposal 121 Join Conference 76 Keypad 57 Landscape mode 43 Last Number Redial 11 Listening to your voicemail 52 Local Area Network (LAN) 125 Location setting CDMA 112 Logging on manually 55 Managing active audio sessions 75 Managing VPN connections 93...
  • Page 130 Screen access 43 Screen functions 56 Screen lock 10 Screen View modes 10 Screen views 43 Selecting a network roaming mode 39 Selecting networks in manual mode 58 Session Active 76 Session Initiation Protocol (SIP) 9 Session on Hold 76...
  • Page 131 Universal Serial Bus (USB) 17 Use Default IKE Proposal IKE Proposal 120 Use Default IPSec Proposal IPSec Proposal 121 User setup 33 Virtual Private Network (VPN) 11 Voice Activity Detection (VAD) 13 Voice Mail GSM 115 Voice mail No voice mail 52...
  • Page 132 Index...
  • Page 134 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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