Supported Telephone Features; Computer Telephony Integration Applications - Nortel Remote Gateway 9110 Installation And Administration Manual

June 2005

Supported telephone features

The Remote Gateway 911x series units support all features provided by the host
PBX for host-controlled calls. The following are some examples:
ACD features
call forward
conference
call waiting
hold
transfer (The analog port does not support transfer.)
Note: Dial tone for conference and transfer can be very rough. A stutter can be
heard during a remote dial tone. This is a normal occurrence and is caused by the
DSP activating a dial tone relay.
Refer to Chapter 6, "Using the digital telephone", for a detailed description of
the features listed above.

Computer telephony integration applications

You can use the following two types of computer telephony integration (CTI)
applications:
1. first-party CTI applications that use the Symposium Desktop Telephone
Application Programming Interface (TAPI) Service Provider
2. third-party CTI applications that use Symposium TAPI Service Provider for
M1
You can use both types with the Remote Gateway 911x series unit.
Remote Gateway 911x Series Installation and Administration Guide
Remote Gateway 911x Series description
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