Mercedes-Benz EQE Operator's Manual page 334

332 MBUX multimedia system
To arrange a service appointment: select Call.
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After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
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If you select Call Later after the service mes-
sage appears, the message is hidden and
reappears at a later time.
▌Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The vehicle is switched on.
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The required data transfer technology is sup-
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ported by the mobile phone network provider.
The quality of the mobile connection is suffi-
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cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
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The available mobile phone transmission tech-
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nology.
The activated Mercedes me connect services.
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The service selected in the voice control sys-
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tem.
% The scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
Vehicle identification number
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Time of the call
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Reason for the initiation of the call
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Confirmation of the data protection prompt
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Country indicator of the vehicle
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Set language for the multimedia system
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Telephone number of the communication plat-
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form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
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If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
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Current vehicle location
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If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
Current vehicle location
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Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being