Chapter 9: Holding Calls; Holding Conference Calls - Avaya 9500 Series Manual

Chapter 9: Holding Calls

You can hold one or more calls.
• The held call still occupies the appearance button on which it was made or answered. A fast
flashing green lamp is used to indicate held calls.
• The caller hears music on hold. If your system does not have music on hold available, the
caller hear double beep tones every few seconds.
• If you have more than one held call, or one held call and a connected call, pressing the Conf
soft key starts a conference between yourself and the calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main
differences between parking a call and holding a call.
When used to park or hold a call...
... the call occupies an appearance button.
... the caller hears music on hold if available.
... the call can be retrieved by other users dialing a short code.
... the call recalls you automatically if your phone is idle.
... can be used with conference calls.
... can be used to start or add calls to a conference.
... the call is assigned a unique ID.
Related links

Holding Conference Calls

Holding a Call on page 46
Taking a Call Off Hold
Switching Between Calls
Transferring a Held Call
Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference
call does not affect the other conference parties who can continue talking.
You are also still listed as a member of the conference call in the conference details.
January 2023
on page 45
on page 46
on page 46
on page 43
Using 9500 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
Hold Park
Yes No
Yes Yes
No Yes
Yes Yes
Yes Yes
No No
No Yes
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