Diverting A Call To Voicemail; Silence (Ignore) An Alerting Call; Dropping An Incoming Call - Avaya 9500 Series Manual

Answering Calls

Diverting a Call to Voicemail

You can transfer a call targeted at you directly to your voicemail mailbox.
Procedure
1. If the call is not the currently highlighted call on the display, use the up and down cursor
keys to highlight it.
2. Press the ToVM soft key. The call is redirected to your mailbox.
Related links
Answering Calls on page 34

Silence (Ignore) an Alerting Call

You can silence the ringer of a currently alerting call.
Procedure
1. If the call is not the currently highlighted call on the display, use the up and down cursor
keys to highlight it.
2. Press the Ignore soft key. The call continues alerting but with no audible ring.
Related links
Answering Calls on page 34

Dropping an Incoming Call

You can attempt to drop an incoming call rather than answering it. Doing this has different effects
depending on the call type and other options:
• If the call is a hunt group call, dropping the incoming call causes it to be presented to the next
agent in the group or follow other hunt group settings (which can include presenting the call
to you again).
• If the call is a direct call to you, dropping it causes it to:
- Go to your forward on no answer destination if set and enabled. See
page 62.
- Else, the call goes to your voicemail if available.
- Else, the call continues to ring (drop has no effect).
• If the call is returning from being held or parked for too long, you cannot drop it.
January 2023 Using 9500 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
Forwarding Calls on
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