Holding Calls; Holding A Call; Taking A Call Off Hold - Avaya 9504 User Manual

6.1 Holding Calls

You can hold one or more calls.
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The held call will still occupy the appearance button on which it was made or answered. A fast flashing lamp is
used to indicate held calls.
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The caller will hear music on hold. If your system does not have music on hold available, the caller will hear double
beep tones every few seconds.
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If you have more than one held call, or one held call and a connected call, pressing the Conference soft key will
start a conference between yourself and the calls.
Calls that you have held will return to your phone (when idle) if they remain on hold for too long. The default return delay
is 15 seconds. Your hold recall can be changed by the system administrator. Returning calls ignore any forwarding or do
not disturb settings.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
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Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a
conference hosted on another telephone system may cause that conference to hear your system's music on hold.

6.1.1 Holding a Call

1. To put your current call on hold, press the Hold soft key or the call's appearance button.
2. The held call will be indicated by its call appearance button with a fast-flashing green lamp. The phone displays
"On-Hold" before the call information on the call's application line.
3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
4. You can scroll the display using the up and down cursor keys. The held call will appear with a
next to the call label will flash green.

6.1.2 Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that call
will be automatically put on hold.
1. Press the appearance button with the fast-flashing red lamp call appearance.
2. Scroll the display using the up and down cursor keys, the held call will appear with a
soft key to take the call off hold.
9500 Series Telephone User Guide
IP Office™ Platform 11.0
Comments on this document? infodev@avaya.com
Holding and Parking Calls:
icon. The button
icon. Press the Connect
Issue 12b (Wednesday, March 28, 2018)
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