Pitney Bowes SendPro HVF1 User Manual page 26

Connectivity
SendSuite Tracking - SendSuite Tracking application.
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Apps & Tools - Utility website for additional applications and tools.
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Domain: www.pb.com
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Domain: www.pitneybowes.com
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199.231.33.6
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199.231.44.12
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Optional Firewall exceptions (enabled by default)
Domain http://www.google.com/analytics
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209.85.128.000
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209.85.227.101
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209.85.227.113
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Track a Package - Carrier independent web tracking site for packages.
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http://pb.boxoh.com/
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o Domain pb.boxoh.com
72.47.250.186
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TeamViewer
TeamViewer is used by service and sales for remote diagnostics and training. A TeamViewer session
can only be initiated by someone on the customer end and therefore the system cannot be accessed
without the customers knowledge. All communication from the Connect+, SendPro P system to the
back end system is in the form of XML messages.
There are two options to unblock Teamviewer:
1. General unlocking of Port 5938 TCP for outgoing connections (recommended). Port 5938 is
only used by a few programs and therefore is no security risk. This traffic should then neither be
filtered or cached.
2. Unlocking of URLs of the following formats (to any Server)
GET /din.aspx?s=...&client=DynGate...
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GET /dout.aspx?s=...&client=DynGate...
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POST /dout.aspx?s=...&client=DynGate...
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Regardless of which method is chosen to unblock TeamViewer, also check that no content filter or
similar is blocking one of the following URLs:
Pitney Bowes User Guide January 2023 26