Pitney Bowes SendPro C Lite Operator's Manual
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Pitney Bowes SendPro C Lite Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C,
SendPro®+
PCN 8H00
 
Operator Guide
US English Edition
SV63317 Rev.P
January 04, 2024

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Summary of Contents for Pitney Bowes SendPro C Lite

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Lite, SendPro® C, SendPro®+ PCN 8H00   Operator Guide US English Edition SV63317 Rev.P January 04, 2024...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Printing a test pattern Adding favorite apps Creating presets for printing postage Selecting a preset for printing postage 2 - Connectivity information Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Pitney Bowes Operator Guide January 2024...
  • Page 4 Adjusting display brightness Adding favorite apps Setting up the Energy Saver Using USPS Informed Delivery Installing the SendPro C Lite, SendPro C, SendPro+ Installing a scale Uploading system logs 4 - Printing Shipping Labels Signing in to and out of the Create Shipping Labels app...
  • Page 5 Using USPS special services Entering the weight manually when printing postage Using the scale when printing postage Sealing envelopes without printing postage Sealing envelopes when you print postage Zeroing the scale Adding insurance to your mail Pitney Bowes Operator Guide January 2024...
  • Page 6 Editing an account Making an account inactive Deleting an account Creating presets for printing postage Viewing presets for printing postage Selecting a preset for printing postage Modifying presets for printing postage Setting the default preset timer Pitney Bowes Operator Guide January 2024...
  • Page 7 Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Moving the SendPro C Lite, SendPro C, SendPro+ 10 - Supplies Ordering supplies 11 - Device Information USPS requirements...
  • Page 8 Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ Connections on the back Specifications Material specifications 12 - Contacting Pitney Bowes Contacting Pitney Bowes...

  • Page 9: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label Enabling Cost Accounts for shipping labels Adding a Print on Envelopes account Navigating the Print on Envelopes app Preventing envelope feeding problems...

  • Page 10: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Operator Guide January 2024...

  • Page 11: Navigating The Home Screen

    Quick start guide Navigating the Home screen You can create a shipping label or print postage from the Home screen on the SendPro C Lite, SendPro C, SendPro+. Creating shipping labels or printing on envelopes Tap Print on Envelopes to print postage for envelopes and post cards. Tap Create Shipping Labels to create a shipping label for important large envelopes or packages using USPS, UPS®, or FedEx®.
  • Page 12 Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. Pitney Bowes Operator Guide January 2024...
  • Page 13 4. Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. Pitney Bowes Operator Guide January 2024...

  • Page 14: Printing A Shipping Label Or Printing Postage On An Envelope

    6. Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro C Lite, SendPro C, SendPro+. Printing a shipping label or printing postage on an envelope You can either create a shipping label or print postage on an envelope.
  • Page 15 Quick start guide USPS non flat rate envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Print on Envelopes for the following Large envelopes Standard envelopes and postcards Pitney Bowes Operator Guide January 2024...

  • Page 16: Printing A Shipping Label

    1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide January 2024...
  • Page 17 Quick start guide 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 18 Quick start guide 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide January 2024...
  • Page 19 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide January 2024...
  • Page 20 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide January 2024...

  • Page 21: Enabling Cost Accounts For Shipping Labels

    PB account which is used to fund your postage or shipping label costs. Accounting is a feature that is optional and needs enabling if you want to use it. Contact your Pitney Bowes Sales Representative for information about options and pricing. Pitney Bowes Operator Guide January 2024...

  • Page 22: Navigating The Print On Envelopes App

    The Print on Envelopes app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Print on Envelopes app, tap Print on Envelopes. Pitney Bowes Operator Guide January 2024...

  • Page 23: Preventing Envelope Feeding Problems

    If you did not purchase Accounting, you will not see the Accounting option. Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems. Pitney Bowes Operator Guide January 2024...

  • Page 24: Sending A First-Class Mail Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to show a list of all the available classes. 5. Tap First-Class Retail Metered for a First-Class Mail envelope. Pitney Bowes Operator Guide January 2024...

  • Page 25: Sending A Large First-Class® Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Place the mailpiece on the scale. The weight appears. You can also weigh the mailpiece using any other postal scale. Pitney Bowes Operator Guide January 2024...

  • Page 26: Sending Certified Mail

    5. Tap a class that you can combine with Certified Mail (for example, First Class or Priority Mail). 6. Tap the mailpiece type (for example, letter or large envelope). 7. Select Certified and tap Apply. Pitney Bowes Operator Guide January 2024...

  • Page 27: Sending An International Letter

    USPS for mailing. You cannot produce this certificate with your device. It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS. Pitney Bowes Operator Guide January 2024...
  • Page 28 5. Scroll down and tap Print Mode on the Print on Envelopes screen. 6. Tap Certificate of Mailing. 7. Tap Apply. 8. Tap on the postage amount and enter the amount you calculated in step 2. Pitney Bowes Operator Guide January 2024...

  • Page 29: Using Usps Special Services

    Your device updates postal rates and software automatically. Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates Pitney Bowes Operator Guide January 2024...

  • Page 30: Adding Or Refilling Postage For Printing On Envelopes

    Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low. Before you begin Check that your device is connecting to the internet. Pitney Bowes Operator Guide January 2024...

  • Page 31: Sealing Envelopes When You Print Postage

    7. Tap Done. 8. Your updated postage balance appears on the Print on Envelopes app. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes...
  • Page 32 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Print on Envelopes on the Home screen. 4. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide January 2024...

  • Page 33: Filling The Moistener Tank

    Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide January 2024...

  • Page 34: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide January 2024...
  • Page 35 Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide January 2024...

  • Page 36: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide January 2024...

  • Page 37: Adding Favorite Apps

    Add yourfavorite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favorites and a star appears next to each app. Pitney Bowes Operator Guide January 2024...

  • Page 38: Creating Presets For Printing Postage

    1. Tap Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Print on Envelopes app. Pitney Bowes Operator Guide January 2024...

  • Page 39: Selecting A Preset For Printing Postage

    5. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Selecting a preset for printing postage Select a preset to quickly apply a group of settings. Pitney Bowes Operator Guide January 2024...
  • Page 40 If you select a preset and do not use it within about one minute, the Print on Envelopes screen restores the default preset values. The same is true when you switch your device off or it enters sleep mode. Pitney Bowes Operator Guide...
  • Page 41 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 42: Connectivity Information

    Connectivity information Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 43 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide January 2024...
  • Page 44 9. Plug the network cable back in. 10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Pitney Bowes Operator Guide January 2024...

  • Page 45: Setting Up A Wireless (Wi-Fi) Network Connection

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide January 2024...
  • Page 46 Connectivity information 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide January 2024...

  • Page 47: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide January 2024...
  • Page 48 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes Operator Guide January 2024...

  • Page 49: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 50 Connectivity information 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes Operator Guide January 2024...
  • Page 51 Connectivity information 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide January 2024...
  • Page 52 The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. Pitney Bowes Operator Guide January 2024...

  • Page 53: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes Operator Guide January 2024...
  • Page 54 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the Bypass field. Pitney Bowes Operator Guide January 2024...
  • Page 55 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide January 2024...
  • Page 56 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes Operator Guide January 2024...
  • Page 57 Creating or disabling the security PIN Adjusting time zone and scale location code Adjusting display brightness Adding favorite apps Setting up the Energy Saver Using USPS Informed Delivery Installing the SendPro C Lite, SendPro C, SendPro+ 61 Installing a scale Uploading system logs...

  • Page 58: Managing Your Device

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide January 2024...

  • Page 59: Adjusting Time Zone And Scale Location Code

    2. Tap Location & Time Zone. 3. Enter the new location code. 4. Enter the time zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes Operator Guide January 2024...

  • Page 60: Adding Favorite Apps

    1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favorites and a star appears next to each app. 3. Tap the star next to an app to make it a favorite. 4. Tap Done when complete. Pitney Bowes Operator Guide January 2024...

  • Page 61: Setting Up The Energy Saver

    USPS account. Follow the prompts to complete the verification process. Installing the SendPro C Lite, SendPro C, SendPro+ Follow these instructions to install a SendPro C Lite, SendPro C, SendPro+ for the very first time. Before you begin Open the box...
  • Page 62 Set up your postage payment method Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how you are going to pay for postage before you can use your device. For more information visit paying for postage.
  • Page 63 Your SendPro Online or PitneyShip email address and password for that account. If you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online or PitneyShip to send a package, you can link to that account and use that email address and password.
  • Page 64 Managing your Device 1. SendPro C, SendPro+. 2. Scale. 3. Printhead. 4. Ink Cartridge. 5. Sealing solution. 6. LAN / Internet Cable. 7. Power Cord. 8. Tape Sheets. Pitney Bowes Operator Guide January 2024...
  • Page 65 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. Pitney Bowes Operator Guide January 2024...
  • Page 66 Managing your Device 4. Remove all packing materials from the device. Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. Pitney Bowes Operator Guide January 2024...
  • Page 67 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide January 2024...
  • Page 68 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes Operator Guide January 2024...
  • Page 69 Managing your Device 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes Operator Guide January 2024...
  • Page 70 Managing your Device Connect the device to a power source Connect the device to a power source. Tap the power button. Pitney Bowes Operator Guide January 2024...

  • Page 71: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes Operator Guide January 2024...

  • Page 72: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 73 Managing your Device 5. Tap Upload Selected Logs. 6. The message Sending Log Files appears. Once the upload is complete, the message Upload Complete appears. 7. Tap Got It to return to the Home screen. Pitney Bowes Operator Guide January 2024...

  • Page 74: Printing Shipping Labels

    4 - Printing Shipping Labels In this section Signing in to and out of the Create Shipping Labels Printing a shipping label Comparing rates when printing a shipping label Creating a new sender address for shipping labels Editing the sender address for shipping labels Printing an international shipping label Printing a USPS return shipping label Printing a USPS scan form...

  • Page 75: Signing In To And Out Of The Create Shipping Labels App

    Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Pitney Bowes Operator Guide January 2024...
  • Page 76 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide January 2024...
  • Page 77 Printing Shipping Labels 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 78 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide January 2024...
  • Page 79 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide January 2024...
  • Page 80 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide January 2024...
  • Page 81 16. (Optional) Tap Print Sample to print a sample label. 17. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services. 18. The carrier screen reappears. Pitney Bowes Operator Guide January 2024...

  • Page 82: Comparing Rates When Printing A Shipping Label

    1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide January 2024...
  • Page 83 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap Cost Account and select an account. 5. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 84 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 85 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. Pitney Bowes Operator Guide January 2024...
  • Page 86 The system displays a list of the available carriers along with their estimated delivery dates and the total cost to send the package. Scroll down the screen to view all the carriers and their rates. 11. Tap the carrier you want to use. This example uses Priority Mail. Pitney Bowes Operator Guide January 2024...
  • Page 87 12. To add additional services, tap Extra Services. If you are not adding any extra services, go to step 14. 13. Select the desired service or services. 14. Tap Apply. The system displays the total cost including the additional service. Pitney Bowes Operator Guide January 2024...
  • Page 88 17. (Optional) Tap Print Sample to print a sample label. 18. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services. Pitney Bowes Operator Guide January 2024...

  • Page 89: Creating A New Sender Address For Shipping Labels

    1. Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Select the sender you wish to edit. 4. Tap Edit . 5. Make your changes and tap Save. The address book appears. Pitney Bowes Operator Guide January 2024...

  • Page 90: Printing An International Shipping Label

    8.5 x 11 1E50 or 1E60 laser printer. If you do not have a 1E50 or 1E60 laser printer, you print an international label from your SendPro Online or PitneyShip account using any 8.5 x 11 printer. Pitney Bowes Operator Guide January 2024...
  • Page 91 Printing Shipping Labels Select the carrier 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide January 2024...
  • Page 92 1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account. 3. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 93 Printing Shipping Labels 4. Enter the recipient address manually or tap Address book to select one from the address book. 5. Tap Continue. Select the package type and enter the dimensions 1. Select the package type. Pitney Bowes Operator Guide January 2024...
  • Page 94 Enter the type of items in the shipment 1. Enter the type of items included in your shipment, in this example Documents. 2. Select either Abandon it or Return to Sender if the item cannot be delivered. Pitney Bowes Operator Guide January 2024...
  • Page 95 5. Enter a description of each item, including the quantity, weight, value and where the item was made. 6. If appropriate, enter optional HS Tariff information. 7. To add additional items, tap Save and Add. 8. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 96 1. Tap Select Exemption Type and select the appropriate value. For further information, refer to the USPS.COM Postal Explorer. 2. Tap on the checkbox to agree to the USPS Privacy Act Statement. 3. Tap Continue. Pitney Bowes Operator Guide January 2024...
  • Page 97 If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. Your device must have SendPro application software version 2.0.061R or later to use this feature. For more information about the IOSS, visit the IOSS page. Pitney Bowes Operator Guide January 2024...
  • Page 98 Printing Shipping Labels Select the shipping services required 1. Tap the service you wish to use. Pitney Bowes Operator Guide January 2024...
  • Page 99 Printing Shipping Labels 2. To add additional services, tap Extra Services. 3. Enter the value of the item. Tap Apply when complete. Pitney Bowes Operator Guide January 2024...
  • Page 100 2. (Optional) On the Label Options screen, tap Print Sample to print a sample label. 3. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services. 4. The carrier screen reappears. Pitney Bowes Operator Guide January 2024...

  • Page 101: Printing A Usps Return Shipping Label

    In order to print USPS SCAN forms, you must enable the USPS SCAN Form Printing on your device. Enabling USPS SCAN Form Printing on your device 1. Tap Settings. 2. Scroll down to Shipping Settings, then tap Label Options. Pitney Bowes Operator Guide January 2024...

  • Page 102: Reprinting A Usps, Ups Or Fedex Shipping Label

    To print the manifest, tap Print on the green bar at the bottom of the screen. Reprinting a USPS, UPS or FedEx shipping label If a label does not print correctly, you can print it again. Pitney Bowes Operator Guide January 2024...

  • Page 103: Canceling A Ups Or Fedex Shipping Label

    The most recent date appears first in the list. 2. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again. 3. Tap on the shipment. Pitney Bowes Operator Guide January 2024...
  • Page 104 5. Select the box to agree to the conditions, then tap Continue. Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a refund for them via the SendPro C Lite, SendPro C, SendPro+ device. Sign in to sendpro.pitneybowes.com to request a refund for these transactions.
  • Page 105 5 - Managing Shipping Labels In this section Using the Address Book Changing the default refill amounts for shipping labels Turning on address autofill for shipping labels Adding new addresses to the shipping labels Address Book Enabling Cost Accounts for shipping labels Refilling postage for shipping labels Setting an alert when shipping label postage refill is pending...

  • Page 106: Managing Shipping Labels

    Autofill automatically fills in the address fields as you start to enter an address. This makes it easier to enter addresses when creating shipping labels. 1. Tap Settings. 2. Scroll down to Shipping Settings. Pitney Bowes Operator Guide January 2024...

  • Page 107: Adding New Addresses To The Shipping Labels Address Book

    The Cost Accounts feature is enabled via the SendPro Online® or PitneyShip™ shipping solution. Please access the SendPro Online or PitneyShip web application on your computer where you can also view Cost Accounts information. Pitney Bowes Operator Guide January 2024...

  • Page 108: Refilling Postage For Shipping Labels

    If you have a wireless connection, you will see the following connection icon in the toolbar: To refill your shipping labels postage account: 1. Tap Settings. 2. Scroll down to Shipping Refills. 3. Tap Shipping Refills. Pitney Bowes Operator Guide January 2024...

  • Page 109: Setting An Alert When Shipping Label Postage Refill Is Pending

    To refill your shipping labels postage account: 1. Tap Settings. 2. Scroll down to Shipping Refills. 3. Tap Shipping Refills. The shipping label postage refill screen appears. 4. Scroll down on the screen until the Save button is visible. Pitney Bowes Operator Guide January 2024...

  • Page 110: Setting Up Your Fedex Account

    USPS facility for the final delivery by a postal carrier. Important: Be sure to contact FedEx to see if this service is available for your FedEx account. 1. Tap Settings. 2. Scroll down to Shipping Settings. 3. Tap Carrier Settings. Pitney Bowes Operator Guide January 2024...

  • Page 111: Setting Up Your Ups Account

    8. Tap Apply to confirm and save your selection. Setting up your UPS account Use SendPro Online or PitneyShip to set up your UPS account. You must do this before you use UPS for shipping labels. Pitney Bowes Operator Guide January 2024...

  • Page 112: Setting Up Default Printing Options

    Managing Shipping Labels You cannot set up a UPS account on your SendPro C Lite, SendPro C, SendPro+. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C Lite, SendPro C, SendPro+ user ID and password.

  • Page 113: Managing Email Notifications For Shipping Labels

    Scroll down and enter the email address in the Email Confirmation for Postage Refund section. 6. (Optional) To customize the subject for each email type, enter the subject in the Customize the email subject line field. Pitney Bowes Operator Guide January 2024...

  • Page 114: Setting The Default Address For Usps Return Labels

    Important: Once you take your device out of service you will no longer be able to print postage on envelopes. The withdraw device button is disabled (greyed out) if the ink cartridge is not present. If the ink cartridge is not present, install it before taking the device out of service. Pitney Bowes Operator Guide January 2024...
  • Page 115 3. Enter code 6184. 4. Tap Withdraw Device. Before returning your device please remove the ink cartridge: 1. Tap Settings. 2. Tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Open the top cover. Pitney Bowes Operator Guide January 2024...
  • Page 116 If you need to remove funds from your shipping account, please chat with us. Important: If your device is inoperable or you are unable to withdraw or transfer your funds back to their original funding source, please chat with us. Pitney Bowes Operator Guide January 2024...

  • Page 117: Printing On Envelopes

    6 - Printing on envelopes In this section Navigating the Print on Envelopes app Checking the available funds for printing postage Adding or refilling postage for printing on envelopes 121 Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing...

  • Page 118: Navigating The Print On Envelopes App

    1. Tap the weight to view the weighing options. You can enter the weight manually or use a scale. 2. View the balance of funds you have remaining in your device. 3. Tap the date to view the date options. 4. View the total postage amount. 5. Preview or add graphics. Pitney Bowes Operator Guide January 2024...

  • Page 119: Checking The Available Funds For Printing Postage

    You can also choose to seal envelopes without printing postage. Checking the available funds for printing postage Check your funds for printing postage on your device at any time. Pitney Bowes Operator Guide January 2024...
  • Page 120 1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen.

  • Page 121: Adding Or Refilling Postage For Printing On Envelopes

    Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low. Before you begin Check that your device is connecting to the internet. Pitney Bowes Operator Guide January 2024...

  • Page 122: Sending A First-Class Mail Envelope

    5. Tap First-Class Retail Metered for a First-Class Mail envelope. 6. Tap Letter. 7. Select any special services you wish to use. 8. Tap Apply. 9. Place the envelope on the scale. The weight appears. Pitney Bowes Operator Guide January 2024...

  • Page 123: Sending A Large First-Class® Envelope

    3. Place the mailpiece on the scale. The weight appears. You can also weigh the mailpiece using any other postal scale. 4. Measure and record the dimensions of the mailpiece. 5. Tap Home to return to the Home screen. Pitney Bowes Operator Guide January 2024...

  • Page 124: Sending Certified Mail

    8. Depending on the type class and type of mailpiece, enter the destination ZIP Code and tap Apply. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you Pitney Bowes Operator Guide January 2024...

  • Page 125: Sending An International Letter

    1. Fill out the USPS postal forms 3606-D, 3665, or 3817. Obtain these at the Post Office or online at the USPS website. 2. Calculate the fees for all of the mailpieces. This can include the cost of the Certificate of Mailing fees as well as the total postage amount. Pitney Bowes Operator Guide January 2024...
  • Page 126 10. Take the mailpieces and the printed form to the Post Office. They will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS. Pitney Bowes Operator Guide January 2024...

  • Page 127: Advancing The Date

    This feature is only available for Meter Reply Mail with First-Class Retail Metered classes that include Letter, Non-Machinable Letter, Large Envelope, and Postcard. 1. Tap Print on Envelopes on the Home screen. 2. Tap First-Class Retail Metered Letter. Pitney Bowes Operator Guide January 2024...

  • Page 128: Printing Additional Postage

    1. Tap Print on Envelopes on the Home screen. 2. Scroll down and tap Print Mode. 3. Tap Postage Correction. 4. Tap Apply. Pitney Bowes Operator Guide January 2024...

  • Page 129: Re-Dating Your Mail

    You must print a future date on the back of the envelope before you can mail it. You can only re-date one envelope at a time, even if you are feeding envelopes automatically. Pitney Bowes Operator Guide...

  • Page 130: Using Usps Special Services

    Then, attach your label to your envelope or package. 8. Tap Apply. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes Operator Guide January 2024...

  • Page 131: Using The Scale When Printing Postage

    10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide January 2024...

  • Page 132: Sealing Envelopes Without Printing Postage

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything. Pitney Bowes Operator Guide January 2024...

  • Page 133: Sealing Envelopes When You Print Postage

    6. Insert the envelope into the device. The device seals the envelope. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes...
  • Page 134 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Print on Envelopes on the Home screen. 4. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide January 2024...

  • Page 135: Zeroing The Scale

    Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide January 2024...

  • Page 136: Adding Insurance To Your Mail

    3. If you need a different class: a. Tap Start Over and select a new class and any special services you need. Tap Apply after adding special services. b. Tap the Insurance box, enter the amount, and tap Apply. Pitney Bowes Operator Guide January 2024...

  • Page 137: Adding A Graphic To Your Envelope Or Tape

    2. Place the envelope or package on the scale. 3. Tap Class. If Priority Mail Retail is not the current class, tap Start Over, then select Priority Mail Retail from the list of classes. Pitney Bowes Operator Guide January 2024...

  • Page 138: Getting A Usps Refund For Damaged Or Incorrectly Printed Mail

    Too much postage was printed on the item Not enough postage was printed on the item Incorrect date on the device Incorrect information (street name, street number, city, etc.) Your refund request must include: Pitney Bowes Operator Guide January 2024...

  • Page 139: Creating A Custom Text Message For Your Mail

    1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Tap Graphic Only. 4. Tap Apply. 5. Tap + Graphic. 6. Tap Custom Text. Pitney Bowes Operator Guide January 2024...
  • Page 140 8. When creating a message, a message appears to inform you that you must comply with Postal rules. Tap Accept & Continue to agree. 9. Enter a name for the text message, then tap Save Pitney Bowes Operator Guide January 2024...

  • Page 141: Adding A Custom Text Message To Your Envelope Or Tape

    Adding a custom text message to your envelope or tape Your SendPro C Lite, SendPro C, SendPro+ allows you to add a custom text message to your mail. This can be a return address, for example. Your message can be up to five lines, with 20 characters per line.
  • Page 142 Printing on envelopes 3. Tap + Graphics. 4. Tap Custom Text. Pitney Bowes Operator Guide January 2024...

  • Page 143: Editing Or Deleting A Custom Text Message

    7. Feed the envelope or tape strip through the device. Editing or deleting a custom text message Your device allows you to add a custom text message to your mail. You can edit or delete messages you no longer need. Pitney Bowes Operator Guide January 2024...
  • Page 144 Printing on envelopes 1. Tap Print on Envelopes on the Home screen. 2. Tap + Graphics on the Print on Envelopes screen. 3. Tap Custom Text. Pitney Bowes Operator Guide January 2024...

  • Page 145: Printing A Graphic Without Printing Postage

    5. Select the appropriate option. You can edit the text message, rename it, or delete it. 6. Tap Apply. Printing a graphic without printing postage Print a graphic without printing postage, such as the Received graphic on incoming mail. Pitney Bowes Operator Guide January 2024...

  • Page 146: Adding An Inscription

    For example, if you select First Class mail, the First Class inscription prints automatically on your mail. Printing only the date and time Print the date and time to keep a record of when you receive incoming mail. Pitney Bowes Operator Guide January 2024...
  • Page 147 3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide January 2024...
  • Page 148 7 - Managing Printing on Envelopes In this section Confirming your meter update Changing the default refill amount for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent 151 Performing USPS postal inspections for postage printing Updating postal rates or software for printing on envelopes Confirm the effective date for postal rates...

  • Page 149: Managing Printing On Envelopes

    8. Tap the back arrow to return to the Home screen. From Print on Envelopes: 1. Tap Print on Envelopes from the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. 4. Tap the box under Default refill amount. Pitney Bowes Operator Guide January 2024...

  • Page 150: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 151: Clearing Or Resetting The Number Of Mailpieces Sent

    Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide January 2024...

  • Page 152: Confirm The Effective Date For Postal Rates

    You can check to see if you have downloaded the latest rates for each postal class on your device. 1. Tap Print on Envelopes. 2. Tap Class. 3. Tap Start Over to display a list of all the available classes. Pitney Bowes Operator Guide January 2024...

  • Page 153: Setting The Low Funds Warning For Printing Postage

    Setting up a mailer ID Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, submit Form 5053, Bulk Proof of Delivery to the USPS. Pitney Bowes Operator Guide January 2024...

  • Page 154: Updating The Zip Code

    The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance.

  • Page 155: Turning Print On Envelopes Account Passwords On Or Off For Printing Postage

    Turning Print on Envelopes account passwords on or off for printing postage You can protect each account from unauthorized access by turning account passwords on. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. Pitney Bowes Operator Guide January 2024...
  • Page 156 Tap Turn account passwords off if account passwords are on and you wish to turn them off. Tap OK. 6. Tap the back arrow on the top left side of the screen to return to the list of accounts. 7. Tap Cancel to return to the Mail screen. Pitney Bowes Operator Guide January 2024...

  • Page 157: Adding A Print On Envelopes Account

    Editing an account Edit an account when you want to change the account name, code, description, status or password. Important: Once you charge postage to an account, you cannot change the account name or code. Pitney Bowes Operator Guide January 2024...

  • Page 158: Making An Account Inactive

    Make sure you do not need an account's data before you delete an account. When you delete an account, sub account or sub sub account, you delete its data. You cannot recover that data. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. Pitney Bowes Operator Guide January 2024...

  • Page 159: Creating Presets For Printing Postage

    3. Verify the settings in the Print on Envelopes app. 4. Tap the star in the Preset box. Important: You must modify something in the Print on Envelopes app for the Preset star to appear. Pitney Bowes Operator Guide January 2024...

  • Page 160: Viewing Presets For Printing Postage

    The same is true when you switch your device off or it enters sleep mode. Modifying presets for printing postage Modify a preset to rename a preset, replace the default preset or delete a preset. Pitney Bowes Operator Guide January 2024...

  • Page 161: Setting The Default Preset Timer

    You can change this time if necessary. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. Pitney Bowes Operator Guide January 2024...
  • Page 162 Managing Printing on Envelopes 5. Use the slider to set the time between 1 and 9 minutes. 6. To save the value and exit the screen, tap the back arrow or Home. Pitney Bowes Operator Guide January 2024...
  • Page 163 8 - View and Print Reports In this section Viewing a receipt when refilling postage Viewing the total spent on printing postage Viewing the refill history for printing postage Printing a funds report Running account reports Emailing an account report Setting the report period for an account Setting the account report preferences Creating a shipping report...

  • Page 164: Viewing A Receipt When Refilling Postage

    Important: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. The funds report provides the following information about your device: Pitney Bowes Operator Guide January 2024...

  • Page 165: Running Account Reports

    Tap Report Period and set the time range for your reports. b. Tap Preferences and set how to you wish to identify the accounts. 5. Set the report period. 6. Tap View & print reports. 7. Tap to select a report. 8. Tap Next. Pitney Bowes Operator Guide January 2024...

  • Page 166: Emailing An Account Report

    3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions or View Reports at the bottom of the screen. 8. Tap Email Report. Pitney Bowes Operator Guide January 2024...

  • Page 167: Setting The Report Period For An Account

    Set the reporting period of an account report by setting its start and end dates. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap Report period. Pitney Bowes Operator Guide January 2024...

  • Page 168: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. Pitney Bowes Operator Guide January 2024...

  • Page 169: Creating A Shipping Report

    You will receive an email with an attached .csv transactions history file. Creating a USPS shipping label refund report You can view and print all the USPS shipping label refunds you have requested on your device. Pitney Bowes Operator Guide January 2024...
  • Page 170 4. (Optional) To create an email report of all the USPS shipping label refunds: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide January 2024...

  • Page 171: Maintenance

    Replacing the ink cartridge Changing the ink waste pad Cleaning the printhead Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Moving the SendPro C Lite, SendPro C, SendPro+...

  • Page 172: Checking The Postage Print Quality

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide January 2024...

  • Page 173: Checking The Ink Level

    Good Test Pattern Bad Test Pattern Checking the ink level Check the ink level to ensure you have enough ink in your device. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. Pitney Bowes Operator Guide January 2024...

  • Page 174: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide January 2024...
  • Page 175 Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide January 2024...

  • Page 176: Changing The Ink Waste Pad

    If the message is showing on the screen follow these steps: To purchase replacement waste pad Tap Buy Pad. The Supplies app appears where you can order a new pad right from the device. Pitney Bowes Operator Guide January 2024...
  • Page 177 If that fails to clear the message, contact Pitney Bowes support. If the message no longer appears on the screen follow these steps: If you need a replacement waste pad, use the Supplies app to purchase the pad.

  • Page 178: Cleaning The Printhead

    8. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.
  • Page 179 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the tabs on either side of the printhead. Pitney Bowes Operator Guide January 2024...
  • Page 180 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes Operator Guide January 2024...
  • Page 181 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide January 2024...
  • Page 182 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide January 2024...

  • Page 183: Installing The Printhead

    You may need to install a new printhead when the existing printhead is producing poor print quality. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide January 2024...
  • Page 184 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes Operator Guide January 2024...
  • Page 185 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes Operator Guide January 2024...
  • Page 186 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide January 2024...
  • Page 187 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide January 2024...

  • Page 188: Cleaning The Moistener Brush And Wick Assembly

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes Operator Guide January 2024...
  • Page 189 Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes Operator Guide January 2024...
  • Page 190 Maintenance 4. Locate the wick on the moistener base. 1. Wick. Pitney Bowes Operator Guide January 2024...
  • Page 191 Maintenance 5. Remove the metal grate and wick from the moistener base. Pitney Bowes Operator Guide January 2024...

  • Page 192: Filling The Moistener Tank

    10. If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit by visiting our supplies website. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide January 2024...

  • Page 193: Avoiding Envelope Sealing Issues

    Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes Operator Guide January 2024...

  • Page 194: Preventing Envelope Feeding Problems

    2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes Operator Guide January 2024...

  • Page 195: Moving The Sendpro C Lite, Sendpro C, Sendpro

    Make sure to remove all the dust and debris. Moving the SendPro C Lite, SendPro C, SendPro+ Move your device safely, whether you are moving it across the room or to a new facility.
  • Page 196 Maintenance 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. If you're moving to a new ZIP Code the device will need to be updated. Pitney Bowes Operator Guide January 2024...

  • Page 197: 10 - Supplies

    10 - Supplies In this section Ordering supplies...

  • Page 198: Ordering Supplies

    Supplies Ordering supplies Visit our supplies website to order supplies for your device. Pitney Bowes Operator Guide January 2024...

  • Page 199: 11 - Device Information

    11 - Device Information In this section USPS requirements Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ 202 Connections on the back Specifications Material specifications...

  • Page 200: Usps Requirements

    If you move to another ZIP Code™ location, you must update the ZIP Code. You can do this by chatting with Pitney Bowes support by visiting www.pitneybowes.com/us/support/sendproc. The USPS requires a postal inspection of your device every 120 days. Each time you refill your device through the network, the PB Postage device Payment System computer automatically performs a postal inspection.

  • Page 201: Finding The Sendpro Application Software Version

    SendPro is the software that runs many features on your device. If you need to check which version you have, follow these steps. 1. Tap Settings. 2. Scroll to Advanced Device Options. 3. Tap About this Device. Pitney Bowes Operator Guide January 2024...

  • Page 202: Postal Security Device

    USPS to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C Lite, SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes Operator Guide...

  • Page 203: Connections On The Back

    7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Prints shipping labels without using ink. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes Operator Guide January 2024...

  • Page 204: Specifications

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A...
  • Page 205 Throughput (Letters Per Minute) SendPro C® Lite - 50 letters per minute SendPro C®, SendPro®+ - up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Pitney Bowes Operator Guide January 2024...
  • Page 206 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Print Image Area 1 in x 7 in Pitney Bowes Operator Guide January 2024...

  • Page 207: Material Specifications

    Up to 60 graphic ads on the device. Connectivity Options Wired Ethernet connection. Wireless connectivity. SendPro Cellular connectivity device. Material specifications Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details. Pitney Bowes Operator Guide January 2024...
  • Page 208 2. Maximum width: 15 in. 3. Envelope flap depth, maximum: 3 in 4. Minimum height: 3.5 in 5. Minimum width: 4.75 in 6. Envelope flap depth, minimum: 7/8 in Envelope Thickness Minimum: 0.02 in Maximum: 3/8 in Pitney Bowes Operator Guide January 2024...
  • Page 209 For envelopes with a flap length from 1-2.36 in, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 2.36 in to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide January 2024...
  • Page 210 Device Information 1. Flap length. 2. Minimum flap angle. 3. Mail processing direction. 4. Mailpiece length. 5. Mailpiece width. Pitney Bowes Operator Guide January 2024...

  • Page 211: Contacting Pitney Bowes

    12 - Contacting Pitney Bowes In this section Contacting Pitney Bowes...

  • Page 212: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Provide a description of the problem...
  • Page 213 What steps have you already tried to fix the problem? If you tried, what happened? Contact Technical and Account Support Check the Pitney Bowes support site to make sure you have the latest information about your product. Visit us at: www.pitneybowes.com/support...

  • Page 214: 13 - Safety

    13 - Safety In this section Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models...

  • Page 215: Lithium Ion Battery

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 216 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.

  • Page 217: Note For California Customers Only On All Models

    See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ Servicing Please refer to the warranty information if problems occur. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926. All inquiries can be done by visiting www.pitneybowes.com/us/support/sendproc. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

  • Page 218: Third Party Software

    14 - Third party software In this section Third party software...

  • Page 219: Third Party Software

    Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 220 The source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. MaterialChips which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/DoodleScheduling/android-material-chips. Pitney Bowes Operator Guide January 2024...
  • Page 221 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide January 2024...
  • Page 222 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com For Service or Supplies SV63317 Rev.P ©2024 Pitney Bowes Inc. All Rights Reserved...

This manual is also suitable for:

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